Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Cons:
Poor cleanliness
Inadequate service
Bad room quality
Unsatisfactory amenities
Poor value for money
Horrible food and beverage

Categories

Cleanliness
0
The room quality was poor and unclean, as indicated by the reviewer's experience.
Service
0
Service was inadequate with multiple complaints about the staff's response and service quality.
Location
0
Location was not mentioned, assigning target overall rating.
Room Quality
0
The room was cramped and not as requested, leading to a poor experience.
Amenities
0
Amenities were not satisfactory as per the review.
Value for Money
0
The reviewer felt they did not receive good value for the amount paid.
Food and Beverage
0
Food options were limited and not satisfactory as described in the review.
Overall Experience
0
The overall experience was very negative based on the detailed review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 12:23

Property Description

Luxurious Accommodation
The Royal Mall offers elegant and comfortable air-conditioned rooms with modern amenities like a flat-screen TV, minibar, and in-room safe. Enjoy the convenience of daily housekeeping and a private bathroom for a relaxing stay.

Relaxation and Wellness
Indulge in a rejuvenating spa experience at the hotel's spa with pampering massages available. Unwind after a day of sightseeing in the peaceful ambiance of the spa, ensuring a tranquil and refreshing stay.

Delicious Dining Options
Savor a delightful culinary experience at the in-house restaurant, serving a delectable array of Sri Lankan and Western dishes. Guests can also enjoy drinks and light refreshments at the bar or opt for room service for a private dining affair.

Experience luxury, relaxation, and exquisite dining at The Royal Mall. Book your stay now for an unforgettable getaway.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

5.7
Based on 37 reviews
Cleanliness: 0
Service: 0
Location: 0
Room Quality: 0
Amenities: 0
Value for Money: 0
Food and Beverage: 0
Overall Experience: 0
K
Kamal • extended_group • lk
8
2026-02-10 • via Nuitee
M
Mithun • couple • lk
7
2026-01-25 • via Nuitee
M
Melissa • family_with_children • lk
10
2026-01-19 • via Nuitee
E
Erika • solo_traveller • ca
8
2026-01-12 • via Nuitee
A
AJ • solo_traveller • nz
6
2025-12-09 • via Nuitee
D
Dean • solo_traveller • lk
6
2025-12-04 • via Nuitee
S
Seba • couple • gb
3
2025-11-27 • via Nuitee
W
wijegoonaratna • solo_traveller • lk
4
2025-10-24 • via Nuitee
M
Mohamed • couple • lk
7
2025-09-29 • via Nuitee
P
PYUNG SIK • couple • lk
5
2025-09-27 • via Nuitee
M
Muhunthan • solo_traveller • lk
4
2025-08-07 • via Nuitee
L
Lahiru • family_with_children • lk
6
2025-07-27 • via Nuitee
F
F. M. Lafir • couple • lk
1
Horrible disgusting putrid the worst I have ever experienced refund my money i booked on your advice
Pros:

Nothing to ne honest. A/c not working one guy came said fixed after and hour still not cooling. I paid for half board. They served same for lunch ànd dinner. Breakfast was horrible when asked I don't like it I want continental he went and never came back. I left as I had to go without eating. You call this service. We are a couple they put 3 single beds damn shame. I asked for a large room. We could hardly move inside..more but I guess it's enough what a waste and experience. Dont you ever check it out before you advertise. Refund my money back or else I go to court of law and sue you.

Cons:

Nothing to ne honest. A/c not working one guy came said fixed after and hour still not cooling. I paid for half board. They served same for lunch ànd dinner. Breakfast was horrible when asked I don't like it I want continental he went and never came back. I left as I had to go without eating. You call this service. We are a couple they put 3 single beds damn shame. I asked for a large room. We could hardly move inside..more but I guess it's enough what a waste and experience. Dont you ever check it out before you advertise. Refund my money back or else I go to court of law and sue you.

2025-07-04 • via Nuitee
S
sandaruwan • couple • lk
3
2024-11-25 • via Nuitee
S
Shiran • couple • lk
9
A very pleasant stay.
Pros:

Breakfast was super.

2024-11-11 • via Nuitee
V
Vajira • couple • au
7
2024-11-06 • via Nuitee
A
Appley • solo_traveller • mv
6
Backpacker
Pros:

Strong Wifi, Location and Hot water is good

Cons:

The room size is very small, water pressure is very low, and Towel have bad smell, Arrival time, they kept 01 water bottle (500ml) after there is no drinking water.
Note: In the booking.com site, it was mentioned everyday will do room cleaning. But I stayed 4 nights, and the housekeeping team didn't come to clean my room in that period.

2024-10-18 • via Nuitee
P
Praveen • couple • lk
5
2024-08-14 • via Nuitee
I
Isuru • couple • lk
7
2024-07-15 • via Nuitee
S
sandaruwan • couple • lk
8
2024-05-16 • via Nuitee