The Swan House by Heimaleiga

Hotels
8.6 (2863 reviews)
Vatnsstígur 11 , Reykjavík , is

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
Outdoor furniture
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Responsive service
Cons:
Cleanliness issues
Limited kitchen amenities

Categories

Cleanliness
7.85
Several reviews noted cleanliness issues, with dirty plates and under-bed dust.
Service
9.35
Guests appreciated the quick responsiveness of the service, even at late hours.
Location
9.35
Many reviews praised the location as central and close to public transport and attractions.
Room Quality
8.35
Room quality was generally good, though some mentioned furniture limitations.
Amenities
7.85
Some guests felt the room lacked basic cooking amenities, which affected their stay.
Value for Money
8.85
Guests found value for money satisfactory given the location and services.
Food and Beverage
8.35
Food and beverage options were decent, but some guests expected more kitchen facilities.
Overall Experience
8.85
Overall, guests had a positive experience, highlighting location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:37

Property Description

Modern Apartments with Self-Catering Facilities
Located steps away from Reykjavik's bustling Laugavegur shopping street, The Swan House by Heimaleiga offers trendy apartments with a sleek design. Each unit is equipped with a flat-screen TV, a stovetop, and a tea/coffee maker for convenience. The minimalist decor and large beds provide a comfortable and spacious stay for guests.

Convenient Location
Within a short stroll from the iconic Harpa - Reykjavik Concert Hall and the Sun Voyager Sculpture, guests can easily explore the city's cultural landmarks. Surrounding the hotel are numerous restaurants, bars, and cafés, perfect for indulging in local cuisine and vibrant nightlife.

Free WiFi and Nearby Attractions
Stay connected with complimentary WiFi while enjoying the proximity to various dining and entertainment options. Book your stay at The Swan House by Heimaleiga for a modern and convenient Reykjavik experience.

Important information:

The property does not accept cash as a method of payment (card only).

Check in at your own convenience with our simple self-check-in process. Check-in details will be sent via email before arrival, and support is available 24/7 if needed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 2863 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 8.85
L
lee • extended_group • gb
8
Pros:

Prefect location

Cons:

No one came to clean the room

2026-03-13 • via Nuitee
O
Okorie • couple • gb
8
2026-03-13 • via Nuitee
B
Burçak • couple • tr
9
2026-03-11 • via Nuitee
C
Claire • family_with_children • fr
8
Pros:

Top emplacement, fonctionnel et propre !

2026-03-10 • via Nuitee
F
Filip • solo_traveller • be
9
Pros:

Location is TOP.
Apartment too.
Nothing to complain.

Cons:

Maybe the fact that one of the windows could not be closed. Some external noice could be heard.

2026-03-09 • via Nuitee
R
Richard • couple • gb
10
Perfect spot for all Reykjavik
Pros:

Super simple, communication was super fast and reliable, all emails and messages were clear, location was perfect for access to main Reykjavik, and nearby bus stop for excursions!

Cons:

Nothing

2026-03-08 • via Nuitee
V
Vanessa • family_with_children • fr
9
Pros:

L'emplacement était parfait

Cons:

Manque juste de quoi ranger les vêtements

2026-03-08 • via Nuitee
M
Matthew • couple • us
4
Not worth it for all the hassle and disappointments
Pros:

Property was clean.

Cons:

- Front door to room was sticky, difficult to open
- WiFi did NOT work and staff did not offer compensation for the lack of a basic amenity
- Windows were open and hard to close (rust/warped metal
- Staff never came when requested to troubleshoot issues. Kept putting all responsibility on the guest

2026-03-08 • via Nuitee
A
Alexandra • couple • de
8
Super Unterkunft - würden wir wieder buchen.
Pros:

Die Lage, das Code System, die Schnelligkeit des Personals bei Anfragen.

Cons:

Es wäre schön, wenn im Zimmer/ der Wohnung etwas mehr Ablagefläche, z.B. ein Regal oder ein Schrank wären.

2026-03-08 • via Nuitee
J
Jie • extended_group • cn
10
舒适、性价比高，很方便去主街景区
Pros:

客服很耐心，我两次咨询，两次及时安抚我，给予我解答，一次找不到订单号码，没有收到code，急得不行，我蹩脚的英语+很差的听力，但最终还是解决了！关键是好听的声音，超慢的一遍遍重复回答～还有一次询问行李寄存服务，不过我们最终选择把行李带走，也是缓解了我第二天打算不带大行李出游的焦虑。

Cons:

没有！

2026-03-08 • via Nuitee
T
TARIN • family_with_children • it
7
Pros:

Posizione centralissima, indicazioni chiare, disponibilità dell' host

2026-03-08 • via Nuitee
A
Anastasios • couple • de
8
Convenient for the down town area and good for a short stay
Pros:

Great location and good size rooms.

Cons:

No storage and very thin pillows. Only one per person

2026-03-07 • via Nuitee
D
Dawn • couple • gb
10
Brilliant would stay there again.
Pros:

I loved the location very close to high street and local bus stops. I loved the fact that you didn't need a key to get in and out as they use a keypad system. The room was very comfortable and the shower was amazing and there was good cooking facilities. The Main BSI Bus terminal is only 20 minutes walk away from the hotel. But you can buy a ticket from the bus terminal and use the fly bus pick up/drop off buses service around £5 each way from the bus terminal to the hotel and get off at stop 14 Skulagata then its approx 5 minutes walk up a small incline to the hotel. Or you can get a taxi £15 for an 8 minute drive from outside the bus terminal to the hotel. Also there's a good Thai restaurant around 5 minutes away from the hotel.

Cons:

The only improvement is it would be good to have had a closet to hang our clothes. As we had to live out of our suitcase. If we stayed longer this would have been a bit of an inconvenience. There was no long mirror so that you can see how you look before leaving. Also it would be good to have signs put on the room doors to close quietly because when people came back from their trips late at night or early morning you could hear the doors slamming very loudly waking you up from your sleep.

2026-03-07 • via Nuitee
A
Anastasios • solo_traveller • de
8
Great location and nice kitchen facilities
Pros:

Excellent location and the larger studio was very roomy for a longer stay

Cons:

No storage for clothes etc. and very thin pillows (only 1 per person). The information at the property was that extra things could be taken from the guest storage closet but we were unable to access it and there are no staff on site to assist. We also had a problem with the WiFi and had to chat via WhatsApp with what felt like a chatbot.

2026-03-07 • via Nuitee
I
Ivona • solo_traveller • ch
9
Der Aufenthalt war super.
Pros:

Die Unterkunft war sehr zentral, man konnte alles gut zu Fuss erreichen. Viele Einkaufsmöglichkeiten und man konnte gut noch das Späte Check out kaufen. Die Küche konnte man gut nutzen und es funktionierte alles!

Cons:

Der Boden war teilweise noch sehr verstaubt, doch es hat mich nicht schlimm gestört.

2026-03-06 • via Nuitee
D
Dory • family_with_children • it
10
2026-03-06 • via Nuitee
L
Liz • couple • gb
9
Great location, clean, spacious, well appointed. Good value for the area.
Pros:

Very good location near seafront and Sun Voyager. Short walk to rainbow street, shops, restaurants and bus stop for trips but remarkably quiet even though we were next to the lift and front door. Nicely decorated (apart from concrete ceiling ?!), well equipped, clean and spacious. Would have liked more pillows but the bed was comfortable.

Cons:

The help desk was not particularly helpful and despite repeated requests for more pillows, they kept sending us standard replies directing us to store rooms which had no pillows. I think that given there is no reception, they should improve the help desk. It was an unnecessary irritation.

2026-03-06 • via Nuitee
S
stephanie • solo_traveller • mt
8
All in all it was a good stay. Self check in and close to bus stop 6 and 14 and city centre.
Pros:

Room was spacious, clean and the kitchenette came handy during my one week stay.

Cons:

requested to book a taxi but no reply.

2026-03-06 • via Nuitee
I
Ina • family_with_children • nl
8
2026-03-05 • via Nuitee
N
Nelcy • extended_group • re
7
Pros:

Emplacement

Cons:

Le parking est payant dans la rue

2026-03-05 • via Nuitee