Riu Plaza Miami Beach

Hotels
7.8 (5693 reviews)
3101 Collins Avenue , Miami Beach , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Friendly staff
Cons:
Aging facilities
Poor room quality
Inconsistent service

Categories

Cleanliness
7.38
Some reviews mentioned cleanliness positively, but the poor maintenance of some facilities led to a lower score.
Service
7.85
Mixed sentiments with some staff being helpful while others lacked basic customer service skills.
Location
9.39
Multiple reviews highlighted an excellent location, near the beach and local attractions.
Room Quality
6.84
Some rooms were reported as old and in need of updates, with significant issues noted.
Amenities
7.87
Facilities like the pool were appreciated, but overall the amenities showed signs of aging.
Value for Money
6.83
Participants felt the experience did not match the price, especially regarding room quality.
Food and Beverage
8.38
Breakfast options received good feedback, but some inconsistencies in quality were noted.
Overall Experience
7.85
Overall sentiment is somewhat positive due to location and staff, but several issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:50

Property Description

Beachfront Paradise with Modern Amenities

Luxurious Rooms and Stunning Views
Indulge in comfort with flat-screen TVs, ironing facilities, and coffee-making amenities in every room. Wake up to the sound of waves crashing with select rooms offering breathtaking sea views.

Endless Leisure and Dining Options
Relax by the outdoor pool or soak up the sun on the terrace. Stay active at the fitness centre or explore the area with bicycle hires. Treat your taste buds at the poolside snack bar and buffet restaurant offering a variety of fresh and delicious options.

Convenience and Excitement at Your Doorstep
With a prime location just steps from the beach and close proximity to shopping and dining on Lincoln Road, Hotel Riu Plaza Miami Beach offers the perfect blend of relaxation and entertainment. Book now for an unforgettable stay!

Important information:

If booking 10 rooms or more, please contact the property for details.

The resort fee is paid on destination at all times. It includes:
- WiFi high speed access through the hotel's guest rooms and public areas for up to 4 devices per room.
- Two bottles of water in the room (Daily replenish).
- Use of computers in the lobby area (unlimited)
- 24-hour access to the fitness center
- Luggage storage on arrival and/or departure up until 9:00 PM (No overnight).
- Beach chair and umbrella services on the beach (1 umbrella and up to 4 chairs per room).
- Electronic safe deposit box (In room).

Service animals are permitted, however emotional support animals are not permitted.

Parking is available at the hotel as follows: $57 per car/per night - Oversize car $68.40 per car/ per night. (Vehicles 65" to 75" tall and over 181" long).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60 per day.

Location

Guest Reviews

7.8
Based on 5693 reviews
Cleanliness: 7.38
Service: 7.85
Location: 9.39
Room Quality: 6.84
Amenities: 7.87
Value for Money: 6.83
Food and Beverage: 8.38
Overall Experience: 7.85
G
Glenda family_with_children us
7
Definitely enjoyed our stay except that we have to wait for a long time for the elevators during breakfast.
Pros:

I like the location.

Cons:

Very few elevators. Housekeeper keeps talking to me in her native language even though i already told her that I don’t speak and understand her then she looked so frustrated/rude.

2026-07-18 via Nuitee
M
Michael extended_group fr
4
Pas bien pour 3 personnes
Pros:

L’emplacement

Cons:

La taille des lits

2026-07-18 via Nuitee
L
lut family_with_children be
6
Prijs/kwaliteit te duur
Pros:

Ontbijt was uitgebreid.
Gratis ligstoelen aan strand.
Goede douche.

Cons:

Te weinig personeel voor grootte van het hotel.
Te klein zwembad voor aantal gasten.
Vuil zwembad.
Heel onpersoonlijk hotel.
Prijs/kwaliteit te duur.

2026-07-18 via Nuitee
J
Jemma extended_group gb
3
Overall, what should have been an enjoyable stay was overshadowed by poor customer service, disappointing facilities, an
Pros:

The location was great directly on south beach.

Cons:

We stayed at the RIU Plaza Miami Beach, and unfortunately our experience was disappointing from the moment we arrived.

When we were checking in, there was already a family at reception complaining that their wallet had been stolen, which immediately made us feel uneasy about our stay.

We were then allocated a room on the 9th floor with a very poor view overlooking a grubby building at the back of the hotel, which was far from what we expected. Once we got into the room, we found it to be very small and extremely basic. If you’re only staying for a couple of nights, it would probably be adequate, but for a longer stay it certainly wasn’t what we were expecting.

After dropping our luggage off, we headed to the pool bar to relax. Instead, we were greeted by several police officers speaking to a female guest who was visibly distressed and crying. We were later told that she had been slapped in the face by a man. Witnessing this on our first day only added to the negative first impression of the hotel.

The beach was another disappointment. There was a significant amount of sargassum washed ashore, which created a strong sulphur smell. We appreciate that this is a natural occurrence and not something the hotel can control, but it nevertheless had a negative impact on our overall experience of the beach.

What was within the hotel’s control, however, was the attitude of the beach staff. Although the beach facilities officially close at 6:00 pm, staff began clearing away the sunbeds from around 5:00 pm. This happened to us on our second evening while we were still using them, making us feel as though we were being rushed off the beach an hour before closing time.

The lift situation was also frustrating. With only three lifts serving the hotel, there were constant long waits, and when a lift finally arrived it was usually full. It often stopped on almost every floor, making getting around the hotel time-consuming.

2026-07-18 via Nuitee
G
Georgina family_with_children us
10
2026-07-17 via Nuitee
S
sonia family_with_children fr
1
Pas digne d’un Riu ? De l’accueil à la chambre
Pros:

Rien

Cons:

Tout
Pas de vue mer avec une chambre au 5eme étage
Piscine très sale
Lit petit pour 2 personnes
Chambre très humide
Personnel pas accueillant
Pas de ménage de fait

…..

2026-07-15 via Nuitee
M
Mohammed extended_group sa
9
Pros:

Location, staff, and cleanness

Cons:

Maybe the toilet door

2026-07-14 via Nuitee
L
Lucian family_with_children ro
2
Pros:

Locația

Cons:

Condițiile din camera

2026-07-14 via Nuitee
P
Praneel family_with_children us
8
2026-07-14 via Nuitee
F
Francisco family_with_children ar
7
Buena estadía , buena ubicación
Pros:

Buena estadía, buen desayuno .

Cons:

Pondría almohadas más bajas y Bicicletas para huéspedes.

2026-07-14 via Nuitee
S
Stefan family_with_children ch
7
Preis Leistung war zu Teuer
Pros:

Direkt am Strand

Cons:

Die kleinen Betten

2026-07-14 via Nuitee
E
Emiliano solo_traveller ar
4
Pros:

La ubicación.

Cons:

La piscina colapsada de gente. El último dia hasta el agua tenia vomito y nadie lo limpio. Desastre la gestión del cobro y elcheckout. Hay servicios adicionales que solo te los cobran en efectivo porque se lo queda el personal.

2026-07-14 via Nuitee
M
Maryse solo_traveller gf
10
2026-07-14 via Nuitee
Y
YARDEN SHIMON couple il
8
נהנינו מהאירוח במלון, צוות מאיר פנים, מקצועי ואדיב. מומלץ
Pros:

כל העובדים במלון היו אדיבים ונחמדים, הפקידים בקבלה היו מסבירי פנים. החדר היה נקי.

Cons:

בערב כשישבנו בבר לקח המון זמן עד שלקחו מאיתנו הזמנה ועד שהיא הגיעה.

2026-07-14 via Nuitee
M
mauro couple ar
9
2026-07-13 via Nuitee
J
juro family_with_children pe
7
estadia agradable
Pros:

piscina

Cons:

inconveniente todavia sin resolver del 16 de junio que les envio mensaje dia atras. Tomaron de garantia 50 dolares adicionales de mi tarjeta AMEX por consumo de cenas los cuales fueron pagados todo consumo que se hubiera realizado al retiro de mi estadia y a la fecha sigue sin la devolucion de ese importe a mi cuenta del banco.
El resto bien. A la espectativa de mi inconveniente...

2026-07-13 via Nuitee
M
MARIA JOSEFINA couple ar
9
Excelente estadía! Recomiendo!
Pros:

El servicio de playa y desayuno, para destacar!

Cons:

Nada, estuvo todo perfecto

2026-07-13 via Nuitee
L
Leonardo extended_group br
6
Pros:

Somente da localização

Cons:

Café da manhã, quarto, etc

2026-07-12 via Nuitee
A
Andrea solo_traveller us
6
I won’t be back.
Pros:

.

Cons:

The elevators are small and slow. The bed was uncomfortable, the hotel looked old. Check out was confusing and staff werenot competent.

2026-07-12 via Nuitee
K
Kimerletha couple us
9
Great stay!
Cons:

Animals on property birds in pool

2026-07-12 via Nuitee