Coconut Tree West Bay

Hotels
6 (28 reviews)
West Bay, Roatan, Bay Islands, C.A. , West Bay , hn

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Tour desk
See all facilities

Review Highlights

Pros:
Location
Helpful staff
Cons:
Cleaning issues
Room allocation problems
Breakfast service

Categories

Cleanliness
4
Cleanliness received mixed feedback, with some guests mentioning cleanliness as a positive aspect and others expressing concerns.
Service
7.7
Service was generally appreciated by guests, but some complaints were raised about the breakfast service and room cleaning.
Location
8.3
The hotel's location received positive feedback, being close to key landmarks and activities.
Room Quality
6
Room quality had mixed reviews, with some guests satisfied with spacious rooms while others reported issues with room allocation and cleanliness.
Amenities
6
Amenities received mixed feedback, with some guests praising the spaciousness of the rooms and others expressing disappointment in the service and cleanliness.
Value for Money
5.7
Opinions on value for money varied, with some guests feeling the price was high for the services provided, while others found it reasonable given the location.
Food and Beverage
5
Food and beverage services received mixed reviews, with some guests enjoying the breakfast and restaurant offerings while others had negative experiences with service and cleanliness.
Overall Experience
6.7
Guests had a mixed overall experience, with some recommending the hotel to others while others expressed dissatisfaction with various aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-25 00:25

Property Description

Outdoor Swimming Pool & Tropical Gardens
Relax by the outdoor pool surrounded by lush tropical gardens.

Room Options with Stunning Sea Views
Enjoy the luxury of a balcony with breathtaking views of the crystal-clear waters.

On-Site Restaurant with Varied Menu
Indulge in American and Caribbean cuisine with vegetarian and vegan options available.

Experience paradise at Coconut Tree West Bay - Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6
Based on 28 reviews
Cleanliness: 4
Service: 7.7
Location: 8.3
Room Quality: 6
Amenities: 6
Value for Money: 5.7
Food and Beverage: 5
Overall Experience: 6.7
O
Oscar • family with young children • hn
6
Pleasant
Pros:

LOCATION

Cons:

CLEANLINESS

2025-03-25 • via Nuitee
R
Radim_s • young couple • cz
9
Superb
Pros:

Cleaning daily, immediate solution after reporting problems, helpful staff, nice view from the terrace

2025-03-18 • via Nuitee
L
Linda • young couple • us
5
Convenient but not great
Pros:

Location was convenient to things we wanted to do. The room was spacious and decent.

Cons:

They moved us to a room without a sea view or King bed, which is what we booked. We looked at another building. We had to get tickets for breakfast and half the time the office was closed. The service at restaurant for breakfast was poor The first day they didn't even have coffee. We had to buy toilet paper at one point because they didn't clean the room or refill amenities.

2025-01-29 • via Nuitee
R
Raul • group • us
1
Bad
Pros:

The lady in the front desk couldn’t take the payment because she that manager was on vacation.

2024-09-22 • via Nuitee
E
Eveling • with friends • hn
6
The property at West Bay has no sign of coconut tree cabins and the Google address is not accurate.
Pros:

Breakfast good but I hated to have to ask for the tickets daily instead of getting them all at once.

Cons:

Kitchen missing utensils. Shower leaks constantly.
Dirty beach that can't be used for swimming because no one cleans the beach and it's used to dock all the boats for outside activities. The pool area doesn't have nice lights or outlets for electronics or nothing inviting. It's old, used and with colored lights like a cheap bar.

2024-07-08 • via Nuitee
E
Erika • family with young children • us
8
Comfortable, affordable, accessible and fun!
Pros:

Close to the beach, although we arrived late and the office was closed the key was ready for us to go in . It was fresh and clean.

Cons:

Somewhere outside there was a smell like sewer. I don’t think it was the property it was outside near the area where the property was.

2024-06-26 • via Nuitee
R
Rack • young couple • us
2
Very poor
Pros:

Great location, the room locked and had AC, the property itself was good enough.

Cons:

It was nice enough on the inside, but it felt like they tried to make it feel like luxury without actually putting in the effort to make it luxury. The sink was in the wrong spot, the “rain shower” didn’t have enough water pressure, small things like this.

The customer service was the worst we had experienced during our travels. Upon check in, the office was closed when we arrived (around 4 PM) and a security guard handed us an envelope with our key in it. We did not get a WiFi password and could not find anyone to help us on that front. Upon checkout, we needed to leave my 10:30 to get to the airport, and the office did not open up until 10:15, so we were quite stressed and the person working the desk was not helpful. She let us checkout, leave the key and get in the cab her friend had called for us, halfway to the airport she called our cab driver to say that we needed to come back and pay for our stay, which we had figured was taken care of because she didn’t ask us to pay when we left. All in all, very frustrated with the customer service, aside from that it was a nice stay

2024-05-12 • via Nuitee
L
Lyzle • family with young children • us
8
It’s a nice stay and we felt safe but the rooms should be renovated to make it more nice it’s just too old to be using i
Pros:

It’s too close to the beach and the big room at the rock tower.

Cons:

The cabin or the cabana is too old and beds are too hard in comfortable and bathrooms are too old but if these cabins are new it will be so nice.

2024-01-04 • via Nuitee
D
Daniel • with friends • us
3
Poor
2023-09-26 • via Nuitee
C
Claudia • family with young children • co
2
Disappointing
Pros:

Pool was clean.

Cons:

The pictures on the web do not reflect the property at all. Dirty all around the cabins. Mosquitos all over. There is not staff on the property at all times. I would not stay there a second time. Bad smell at the pool.

2023-09-05 • via Nuitee
J
Juan • family with young children • us
9
Perfect
Pros:

Front of the beach is perfect love it

2023-08-19 • via Nuitee
J
Jose • family with young children • us
3
Poor
Pros:

Location

Cons:

One of the beds was in terrible condition,no body wash and shampoo,no electric plug for the hair dryer inside the bathroom,we saw a lot of  roaches,the front desk did not give us what was needed it to claim our breakfast and us the pool when we checked in,we alway ask for what was needed it not a good experience at this hotel.

2023-07-29 • via Nuitee
D
Diana • group • us
1
Very outdated had to ask for towels ; no rug by shower ; old sheets;
Pros:

Just the location

Cons:

Very out dated; smelled like cigarette smoke

2023-07-25 • via Nuitee
A
Angela • young couple • ca
7
Good
2023-07-23 • via Nuitee
B
Brian • young couple • us
8
We’ve been here before. As well as fosters next door. Awesome location. Great prices. Staff and help very helpful. Espec
Pros:

Location.

Cons:

Beach area Not as clean as neighboring resorts but still awesome location. Office not open much. Will still stay here again.

2023-07-18 • via Nuitee
R
Robert • young couple • us
7
Good
2023-07-14 • via Nuitee
H
Hans • group • no
7
Close to aanything at West Bay. The best and cleanest part of the beach
Pros:

Proximity to the beach, the porch at the bungalow

Cons:

Standard of the breakfast area

2023-04-15 • via Nuitee
N
Nana • group • jp
3
never stay at the hotel
Pros:

The location was good. We could go to the beach for 30 seconds by walk.

Cons:

Wifi was so bad.
The toilet was bad as well. I asked the front stuff to repair the toilet, and he said the repairer would go to repair in 10-15 minutes, but no one came like for a hour until I asked them again. Also couldn't sleep because it was so noisy outside all night.

2023-04-10 • via Nuitee
H
Holly • young couple • us
6
Good and bad, the bad needs to be addressed by management.
Pros:

Breakfast was good, people were very nice and helpful, location to the beach was great.

Cons:

The smell of sewage around our cottage, sound of falling coconuts falling on our roof (very loud).

2023-03-21 • via Nuitee
V
Veronica • young couple • hn
5
Passable
Cons:

When I got there, before check in time, the reception was close, a security guard had to look for fhe phone number of the recepcionist. The receptionist said he did not have any information about my reservation, at 7.00 pm they manage to leave the key to the guard. I found an filthy room. Next day I asked the receptionist what will be the charges if I left the room that same day, he said that the people from booking will get in contact with me (as I manage the deal with them)...no body from booking.com ever contacted me. It was one of the worst experiences in my life, staying in an environment I didnt feel secure and was dirty. I felt I was at the cheapest motel, with mirrors on the ceiling and walls...

2023-03-14 • via Nuitee