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Facilities
Property facilities
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Health or beauty spa nearby
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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BBQ facilities
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Ironing service
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Hot tub/Jacuzzi
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Delivered food - securely covered
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Pub crawls
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Cooking class
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Beach yoga on site
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Spa tub (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Exercise/lap pool
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
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Property Description
Luxurious Accommodations
Experience ultimate comfort and style in our elegantly designed rooms with modern amenities including flat-screen TVs and air conditioning. Some rooms even feature a private patio for a touch of luxury.
Gourmet Dining
Start your day with a delicious breakfast offering continental, American, or vegetarian options. Indulge in a variety of cuisines at our on-site restaurant, with choices ranging from American to French and Italian dishes. Special dietary requests are also catered to.
Relaxation and Recreation
Unwind and rejuvenate at our outdoor swimming pool or melt away your stress in the hot tub. Take advantage of our concierge services, airport transfers, and bicycle rentals for a memorable stay.
Book now to experience luxury and relaxation at Palmas de Alba Hotel Boutique.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Location
Guest Reviews
Nuestra reserva fue inicialmente en el Hotel Palmas De Alba, pero un día antes de llegar nos informaron que había un inconveniente con este hotel y nos enviaban a otro del mismo grupo y nos daban un Upgrade de habitación. Nos pasaron al Leones De Alba el cual realmente aunque la habitación era muy amplia, no era de nuestro agrado, ya que no es el tipo de hotel al que estamos acostumbrados. Era un poco más antiguo y clásico. La piscina tampoco fue de nuestro agrado porque realmente le hacía falta un mantenimiento. Después de hablar amablemente con Geraldine que era la chica que estaba esa noche en la recepción nos comentó que lo comunicaría a sus superiores para intentar buscar una solución. Al día siguiente la chica de relaciones públicas de nombre Laura se encargó de gestionarlo todo y nos trasladaron para las siguientes tres noches a otro de los 4 hoteles del grupo. En este caso al Sol De Alba. Evidentemente más acorde con lo que habíamos reservado en Palmas De Alba. La piscina bastante más nueva y moderna. El personal tanto de recepción como las chicas de la limpieza y el chico que siempre estaba en los desayunos fueron muy amables y atentos. Laura organizó también para que el último día pudiésemos estar un rato en la piscina del otro hotel, en este caso Cada De Alba y disfrutar un rato de la piscina ya que sol De Alba estaba reservado para un grupo por una boda.
El desayuno es bastante ajustado y poco variado. No hay más opción que un Omelette cada día con dos panecillos, mantequilla y dulce de guayaba y unas porciones de frutas bastante ajustadas. Para un hotel Boutique el desayuno se podría mejorar. Después de haber recorrido tres hoteles de los 4 del grupo (No en que habíamos reservado) llegamos a la conclusión que aunque el personal del hotel se esmera al 200% para ofrecer un servicio de mucha calidad notablemente hay un fallo en la administración (francesa) ya que muchas zonas del hotel (Leones De Alba: Piscina, Sol De Alba: piscina, Mobiliario de la terraza) necesitan mantenimiento. Es claro que Cartagena tiene un clima bastante duro y las terrazas se deterioran rápidamente por el nivel de salinidad del aire, pero una buena administración se esmera por un adecuado mantenimiento y más si se trata de un hotel de cinco estrellas con un estar de precio alto.
Excelente estadía en Palmas de Alba. La ubicación es perfecta, en una zona tranquila dentro de la Ciudad Amurallada y cerca de todo. El desayuno es delicioso y variado. El personal es increíblemente amable y atento, siempre dispuesto a ayudar en todo momento, destacamos la atencion de Christian y Laura. ¡Sin duda, una experiencia muy recomendable!
Emplacement, personnel, mention spéciale pour Cindy
Le niveau de finitions ne correspond pas a un 5 étoiles. Eau chaude dans la douche fonctionne 1 fois sur 2. Prix trop élevé pour les prestations reçues. Prix des consommations trop elevé
Estancia maravillosa en el hotel Palmas de Alba, ubicado en pleno corazón de la ciudad amurallada de Cartagena. Las habitaciones son cómodas, acogedoras y con una decoración muy encantadora. El desayuno es delicioso, variado y con excelente atención. Sin duda, una opción ideal para disfrutar la ciudad con comodidad y estilo.
Uma excelente experiência no Palmas de Alba, localizado dentro da cidade murada de Cartagena. Os quartos são confortáveis, bem decorados e muito acolhedores. O café da manhã é delicioso, com ótimas opções e serviço atencioso. Uma estadia charmosa e muito bem localizada.
El personal y la ubicación
No está cuidado ni a la altura relación calidad precio
Staff were amazing
Staff and location were good.
No hot water, WiFi went out, no elevator, doors did not feel secure.
Freundliches Personal und super Lage.
Sehr charakteristischer Innenhof mit Pool.
Das Frühstück war okay, nichts besonderes
Location was great and our room was very spacious.
Staff wasn’t pleasant or accommodating, they kept following us and bothering us for towels, demanding we return towels we got from the receptionist for early morning shower. They had us wait after check out until they went and did inventory of the room. I felt very uncomfortable and unsafe.
Palmas de Alba Boutique Hotel is a beautiful hotel located right in Cartagena’s historic center. The location is perfect—very close to many great spots, restaurants, and attractions. The hotel itself is charming and well maintained, with a lovely atmosphere.
The staff were incredibly helpful and friendly, always making us feel welcome. One of the highlights was the rooftop pool, which was absolutely amazing and a perfect place to relax after exploring the city.
Highly recommended for anyone looking to stay in a beautiful, well-located boutique hotel in Cartagena.
The breakfast was good, but there weren’t many options. A bit more variety would have made it even better.
The rooms are not very well soundproofed, so when people were talking around the pool, it could be heard clearly in the rooms. Our neighbors got up around 7:30 - 8:00, which is completely reasonable, but since we like to sleep in a bit longer while on holiday, the noise ended up waking us each morning.
Nice quiet place with two small pools. Friendly staff. Aircon works well.
Rooms were dated and a bit dirty. Showers didn’t work well. Limited staffing so bar on roof not staffed and limited support at times.
They had an issue with their AC and therefore moved us to their second location (Leones de Alba) with a small upgrade.
Breakfast, location and staff were really great
Bed was (as usual in Colombia) rather hard and uncomfortable.
Also, walls/windows are rather thin, therefore it was especially hard to sleep as some guests were really loud at the pool area
Localização perfeita , funcionários super atenciosos, café da manhã delicioso e ambiente silencioso
Precisar verificar o cheiro de mofo na cabeceira da cama , de resto, tudo perfeito
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