Hotel Victoriya

Hotels
•
Vaya Resorts
8.1 (823 reviews)
Krapfstraße 6 , Kaprun , at

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great food quality
Friendly staff
Good location
Cons:
Some issues with cleanliness
Parking now not free
Noise level in amenities area

Categories

Cleanliness
7.81
General satisfaction with cleanliness, though there was a comment regarding the garden view being blocked by a tree, indicating some issues.
Service
8.28
Overall positive comments about staff friendliness and service quality, making it a strong suit of the hotel.
Location
8.32
The location was favored by many reviews, particularly its proximity to Kitzsteinhorn.
Room Quality
7.77
Rooms were generally described positively but with a note on some furniture looking used.
Amenities
8
Facilities like the spa, sauna, and pool received high praise, though some amenities could improve (e.g., noise in the pool area).
Value for Money
8.26
The all-inclusive option at a reasonable price was well-received, suggesting good value.
Food and Beverage
8.31
Food quality was highly rated, with a diverse selection that satisfied guests.
Overall Experience
8.08
General sentiment reflects a positive experience, though minor complaints were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 22:21

Property Description

Luxurious Amenities
Hotel Victoria by VAYA offers an indulgent experience with its indoor pool, spa centre, sauna, and steam bath. Relax and rejuvenate in style during your stay.

Comfortable Accommodation
Unwind in the well-appointed rooms and suites featuring a balcony, flat-screen TV, and modern bathroom amenities. Enjoy a comfortable and cozy retreat after a day of adventure.

All-Inclusive Package
Indulge in the all-inclusive offer starting from dinner on arrival to breakfast on the check-out day. Enjoy a lavish buffet breakfast, a delightful 4-course dinner, and a selection of beverages throughout your stay. Experience luxury and convenience at Hotel Victoria by VAYA. Book now for a memorable stay!

Important information:

Please be informed that since 2018 the property is no longer a kosher hotel.

Please note that the photos are only examples of a specific room type.

Please note that when booking more than 5 rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 16 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 2 years old to 9 years old stay for € 19 per person per night when using an available extra bed.
    Children from 10 years old to 15 years old stay for € 33 per person per night when using an available extra bed.
    People 16 years old and over stay for € 65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 823 reviews
Cleanliness: 7.81
Service: 8.28
Location: 8.32
Room Quality: 7.77
Amenities: 8
Value for Money: 8.26
Food and Beverage: 8.31
Overall Experience: 8.08
A
Annick • couple • be
7
Was een heel goed verblijf komen graag nog eens terug
Pros:

Het eten ontbijt en buffet s’avonds waren echt heel goed voor ieder wat wils en dat all in was dat was top

Cons:

Ons hoofdkussens en de parking

2026-07-18 • via Nuitee
B
Bartha • couple • hu
10
Bajban Volán és mindenki a maga módján segített.
Pros:

Barátságos,segítőkész emberekkel találkoztam. Ez úton is köszönjük a segítséget. 🙏

Cons:

Nem volt ilyen

2026-07-18 • via Nuitee
M
muhhnna • family_with_children • sa
5
الرجل المغربي الموجود ممتاز جدا وخدوووم
Pros:

الموقع والاطلاله

Cons:

تعامل الموظفين سىء جدا خصوصا البنات
وللامانه فيه واحد موظف ممتاز جدا مغربي كان رائع مرره وخدوم

2026-07-18 • via Nuitee
D
Donatas • solo_traveller • lt
10
2026-07-18 • via Nuitee
محمد • couple • sa
1
الموظفه قمه في الاستفـ زاز
Pros:

الموقع

Cons:

موظفة الاستقبال العجوز كانت سيئه وغير محترمه كنت حاجزه بوكينق ورفضت واتصل عليها ممثل بوكينق ولم تتجاوب له ايضاً
اسلوبها غير مناسب ومستفز

2026-07-18 • via Nuitee
محمد • couple • sa
1
2026-07-17 • via Nuitee
N
Natalie • solo_traveller • at
8
2026-07-17 • via Nuitee
A
Adnan • family_with_children • dk
10
Pros:

Det er en rigtig god hotel rent og dejligt sted

2026-07-17 • via Nuitee
F
Fahad • extended_group • ae
8
الفندق ممتاز و الموقع ممتاز
Pros:

موقع ممتاز والتكييف ممتاز والباركن متاح

2026-07-17 • via Nuitee
محمد • couple • sa
3
لن اعود له ابداً وارجو الانتباه من الموظفه العجوز
Pros:

اسوأ تجربه في النمسا ولن اعود له لان فيه موظفه كبيره مستفزه وتطرد الناس وجيت ومعي حجز من بوكينك ورفضت تستقبله لدرجة حتى بوكينق اتصل عليها ورفضت
جداً سيئه اتمنى لاحد يحجز عندها والا تجنبو وجودها وتحدثوا مع غيرها

Cons:

الموظفه اللي عند الاستقبال جداً سيئه
اتمنى من بوكينق رد الحق لي حيث نمت بالشارع انا وزوجتي وقتها لم اجد سكن كان ويكند وصيف اجازه وجميع الفنادق فل

2026-07-17 • via Nuitee
P
PARANNIER • couple • fr
5
Pros:

Accueil à la réception

Cons:

Climatisation défaillante literie bruyante

2026-07-16 • via Nuitee
J
Jan • couple • cz
8
Good value stay in a beautiful location
Pros:

Travelled here in July 2026. It’s a cheaper, all inclusive hotel. But you can purchase a normal room with only breakfast like we did.

3 great things about this hotel: two destination chargers for your EV in the parking lot, wellness center (free of charge, 4 saunas and a pool) and cheap laundry (15 eur PER LOAD).

Cons:

Because of the all inclusive status, food is a bit simple and a bit cheap. Edible, just not great. Same for (self service) drinks. Rooms are bit dated, but everything is clean. It is clearly a bit more family oriented.

One definitely bad thing is parking - it is paid separately (8 eur/night).

2026-07-16 • via Nuitee
K
Klara • solo_traveller • si
10
Pros:

Hrana je bila odlična zelo okusna vsega dovolj, sobe čiste, ležišče udobno.
Od centra Kapruna oddaljeno 2km.
Mirna okolica.

2026-07-16 • via Nuitee
R
Rolf • solo_traveller • de
8
Cons:

Sehr gutes und reichhaltiges Frühstücksbüffet

2026-07-15 • via Nuitee
P
Petra • solo_traveller • de
8
2026-07-15 • via Nuitee
D
Dodo G • solo_traveller • sk
8
2026-07-14 • via Nuitee
K
Kaleja • solo_traveller • de
10
Pros:

Empfehlungswert

Cons:

Immer gerne

2026-07-13 • via Nuitee
S
Sokolová • solo_traveller • cz
9
2026-07-13 • via Nuitee
M
Marie • family_with_children • cz
9
Pros:

Lokalita i vybaveni hotelu bylo super

2026-07-13 • via Nuitee
A
Antonín • family_with_children • cz
8
2026-07-13 • via Nuitee