Casa La Riviera

Hotels
8.2 (14 reviews)
1243 Calle 9 , Cali , co

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Room service
Family rooms
Tour desk
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Board games/puzzles
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Great staff
Cons:
Poor cleanliness
Chaos and misinformation in service
Limited amenities

Categories

Cleanliness
3.5
Guests mentioned poor cleanliness with disorganization and misinformation in the room assignments.
Service
4
Service was severely criticized with chaos, unreliability, and lack of information leading to unnecessary stress for guests.
Location
9
Highly praised location with easy access to key landmarks and a great staff.
Room Quality
3.5
Guests experienced confusion and disorganization in room assignments, leading to an uncomfortable stay.
Amenities
3.5
Limited amenities and poor service contributed to a disappointing experience for guests.
Value for Money
8
Despite the negative experiences, guests felt the value for money was satisfactory with a great location and staff.
Food and Beverage
5
Food and beverage services were not explicitly mentioned in reviews, resulting in a mid-range rating.
Overall Experience
5
Mixed reviews with extremely negative and positive experiences, leading to an average overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-31 19:30

Property Description

City view patio rooms:

Enjoy stunning views of Santa Rosa de Cabal from your own private patio.

Concierge services & room amenities:

Let our concierge assist you with tour bookings while you relax in our comfortable, non-smoking rooms equipped with modern amenities.

Convenient location:

Located near major attractions like Viaduct between Pereira and Dosquebradas, our hotel is the perfect base to explore the area.

Come experience Casa La Riviera and make your booking today for a memorable stay in Santa Rosa de Cabal.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.2
Based on 14 reviews
Cleanliness: 3.5
Service: 4
Location: 9
Room Quality: 3.5
Amenities: 3.5
Value for Money: 8
Food and Beverage: 5
Overall Experience: 5
J
Jose with friends gb
1
Terrible experience — avoid if possible
Pros:

Nothing

Cons:

I booked this hotel in advance, but when I arrived, I was shocked to find out that the place does not even exist (it was apparently closed). I was told I could stay at another place in the same town for the same cost. They sent me to Hotel Parque Central.

When I arrived at Hotel Parque Central, there was no record of my booking at all. The receptionist had no system working, no information, and no rooms available for the people I had booked for. They tried to "solve" it by putting us in single rooms, but everything was completely disorganized and full of misinformation.

The person responsible just told us to "stay there and it would be sorted out the next day." I’m sorry, but I do not want to stay in a place where everything is so chaotic and unreliable.

In the end, we decided to leave and book another hotel ourselves. It was a very upsetting experience and caused unnecessary stress and inconvenience.

I do not recommend this hotel at all.

2025-07-04 via Nuitee
K
Kirk young couple us
10
I would recommend as a place to stay. I will definitely stay here again when I return.
Pros:

Great location and staff. Excellent value. Lots of spaces inside and outside the house to relax or socialize

Cons:

It was all good.

2025-02-15 via Nuitee
C
Camila with friends co
9
Superb
2025-01-13 via Nuitee
A
Andrés young couple co
9
Superb
2025-01-10 via Nuitee
E
Edwyn family with young children co
8
Very good
2025-01-05 via Nuitee
G
Giraldo review category business travellers co
9
Superb
2024-11-09 via Nuitee
G
Grace group ca
5
Passable
Pros:

The staff were so nice and very helpful!

Cons:

There was no hot water in the showers, there were cockroaches in the kitchen, and the wifi and plugs didnt work in our room

2024-09-27 via Nuitee
S
Sofia solo traveller ec
7
Good
Pros:

The location

Cons:

The room is next to other that use the staff and next to the street, at 5am when in the other room turned on the light was like in the same room and when the door is open it can be heard from the room.
There were not towels

2024-08-25 via Nuitee
J
Jorge family with young children ca
9
Un lugar comodo y agradable a un precio justo.
Pros:

It was a good place, comfortable and well located.

2024-08-20 via Nuitee
L
Lopez with friends us
10
Exceptional
Pros:

Beautiful house, clean and comfortable.
Good location close to the downtown where you find a lot of restaurants.
Just 10 minutes to the Termales
The hostess Julian and Daniel were so amazing and care about us.
Definitely we will be back 🙌

2024-07-05 via Nuitee
M
Maria group co
10
Exceptional
2024-06-25 via Nuitee
I
Ingrid with friends co
8
Very good
2024-06-06 via Nuitee
I
Ivonne family with young children us
10
Couldn’t asked for a better place in Santa Rosa de Cabal.
Pros:

Casa La Riviera looks great and it’s very comfortable. I absolutely loved the attention of the owner, he went above and beyond.

2024-05-04 via Nuitee
J
Joep solo traveller nl
10
Exceptional
Pros:

The people were incredibly helpful and nice

2024-04-02 via Nuitee