HOTEL CASA LUKE

Hotels
6.2 (51 reviews)
Carrera 4 #14 23 , Neiva , co

listing image 1
Show all photos

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Tour desk
Dry cleaning
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Comfortable
Central Location
Breakfast Quality
Cons:
Poor Customer Service
Cleanliness Issues
Room Quality

Categories

Cleanliness
4.44
Negative feedback regarding cleanliness and hygiene issues in the room.
Service
5.41
Service experiences were mixed, with several complaints about poor customer service.
Location
7.45
Location was appreciated for its centrality and nearby amenities.
Room Quality
5.4
Negative sentiments regarding room conditions and misleading room appearances.
Amenities
7.43
Some positives regarding breakfast but overall amenities need improvement.
Value for Money
6.39
Some pros regarding value but overall experiences suggest it might not meet expectations for price.
Food and Beverage
6.44
Breakfast options existed but with complaints about timing and availability.
Overall Experience
6.61
Mixed feelings; some good aspects but a significant number of negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-03 04:14

Property Description

Convenient Location
Modern Amenities
Complimentary Breakfast

Book now to experience the comfort and convenience of Hotel Casa Luke in Neiva.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

6.2
Based on 51 reviews
Cleanliness: 4.44
Service: 5.41
Location: 7.45
Room Quality: 5.4
Amenities: 7.43
Value for Money: 6.39
Food and Beverage: 6.44
Overall Experience: 6.61
S
Sarith • family_with_children • co
3
Muy pequeña la cama doble, es una cama de cemento
Pros:

La chica que atiende es muy amable

Cons:

Las sábanas no las lavan, el baño un poco sucio, nos quedamos dos días y no fueron a arreglar la habitación

2026-08-05 • via Nuitee
V
Vega • solo_traveller • co
8
Pros:

La ubicación

Cons:

La atención del personal recepción

2026-07-17 • via Nuitee
M
Medina • solo_traveller • co
8
Pros:

Las habitación era muy fresca

Cons:

Todo estaba muy bien acorde al precio

2026-07-15 • via Nuitee
M
Miguel Angel • solo_traveller • co
10
Pros:

La atención

Cons:

Todo estuvo bien

2026-07-13 • via Nuitee
C
Cardoso • extended_group • co
6
2026-07-11 • via Nuitee
A
Alexis • couple • co
10
2026-07-09 • via Nuitee
C
Cabezas • solo_traveller • co
10
2026-07-03 • via Nuitee
O
Oswaldo • couple • co
6
2026-06-16 • via Nuitee
A
Ana María • family_with_children • co
9
2026-06-11 • via Nuitee
O
Omar • solo_traveller • co
1
Pros:

Nada

Cons:

Todo

2026-06-08 • via Nuitee
O
Omar • solo_traveller • co
1
Pros:

Nada

Cons:

Todo

2026-06-08 • via Nuitee
P
PINILLA • solo_traveller • co
9
Pros:

Precio

Cons:

El parqueadero un poco retirado

2026-05-20 • via Nuitee
S
Salcedo Rosero • couple • co
9
2026-05-19 • via Nuitee
Y
Yehison stiven • solo_traveller • co
10
Pros:

Todo

Cons:

Estaba muy bueno

2026-05-16 • via Nuitee
L
Luis • solo_traveller • co
8
2026-05-16 • via Nuitee
P
Pedro • solo_traveller • co
8
Muy buena
Pros:

La ubicacion, cómoda la habitacion

Cons:

El ruido de los demás huéspedes

2026-05-01 • via Nuitee
S
Sanchez • couple • co
10
2026-04-23 • via Nuitee
C
CALDERON LEIVA • solo_traveller • co
5
Pros:

La tranquilidad

Cons:

El baño de la ducha no estaba limpio

2026-04-23 • via Nuitee
E
Erika Yuliana • couple • co
1
2026-04-20 • via Nuitee
S
Sofia • solo_traveller • co
8
2026-04-16 • via Nuitee