Facilities

Nightclub
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Cons:
Unprofessional service
Poor cleanliness standards
Undesirable location and surroundings
Dissatisfaction with room quality and pricing
Lack of satisfactory amenities
Mismanagement of food and beverage services

Categories

Cleanliness
2.5
Guests consistently mentioned cleanliness issues as a significant concern.
Service
1.5
Service was severely criticized by guests for being unprofessional and neglectful.
Location
3
The hotel's location was marred by noise and undesirable surroundings according to guests.
Room Quality
2.5
Guests reported dissatisfaction with room quality, citing noise disturbances and miscommunication on pricing.
Amenities
1
Amenities were deemed unsatisfactory, with guests highlighting issues with pricing and lack of attention to guests.
Value for Money
2
Guests felt that the price did not align with the overall service and experience offered.
Food and Beverage
2.5
Food and beverage services were criticized for lack of professionalism and mismanagement.
Overall Experience
2.5
Most guests had a negative overall experience, citing multiple issues with service, cleanliness, and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-30 01:31

Property Description

Prime Location in Itagüí

Escape to paradise at Hotel Playa Sur in Itagüí. Embrace the serene ambiance of our garden, terrace, and on-site restaurant and bar.

Luxurious Amenities

Indulge in 4-star luxury with our concierge service, dry cleaning services, and 24-hour front desk. Enjoy city views from select rooms equipped with modern comforts like flat-screen TVs and free WiFi.

Delicious Dining Options

Start your day right with a delicious breakfast featuring à la carte, continental, or Italian options. Unwind in style at Hotel Playa Sur, just minutes away from popular attractions like El Poblado Park and Lleras Park.

Ready to experience bliss by the beach? Book your stay at Hotel Playa Sur now!

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

3.9
Based on 19 reviews
Cleanliness: 2.5
Service: 1.5
Location: 3
Room Quality: 2.5
Amenities: 1
Value for Money: 2
Food and Beverage: 2.5
Overall Experience: 2.5
R
Roman • family_with_children • co
9
2025-10-01 • via Nuitee
J
JHONER DAYAN • couple • co
6
2025-09-28 • via Nuitee
• solo_traveller • co
1
2025-09-18 • via Nuitee
F
francisco • family_with_children • co
1
Cons:

Me ofrecieron un precio por la aplicación y en el hotel era otro

2025-09-15 • via Nuitee
S
Sebastian • family_with_children • co
8
2025-09-15 • via Nuitee
L
Lorena • extended_group • co
1
Pros:

Nada

Cons:

La habitación

2025-09-05 • via Nuitee
I
ilsy • family_with_children • co
1
Cons:

Me cobraron más de lo que decía

2025-08-24 • via Nuitee
C
Camilo • family_with_children • co
6
2025-08-24 • via Nuitee
Y
YASSINE • solo_traveller • ma
3
2025-08-20 • via Nuitee
J
Jorge • solo_traveller • co
1
2025-08-13 • via Nuitee
C
Calle • couple • co
1
Pros:

Nada

Cons:

No es un servicio de hotel sino de burdel mucho olor a marihuana nunca paro la música del parqueadero que terminó siendo un tomadero de mala muerte

2025-08-12 • via Nuitee
D
De la rosa • family_with_children • co
10
2025-08-07 • via Nuitee
L
Lubin • family_with_children • co
1
El hotel que no es para gente de bien
Pros:

Ni más ni menos,no me hubiera gustado nada, hay unas cantinas unos bares horribles en el primer piso yo desde la conversación la encargada sabía que no era para mi, mal hablada me dejaba solo mientras atendía borrachos, gente ebria

Cons:

Como es que llego al hotellucho ese y me cobra un precio diferente al que había visto yo en mi reserva.en otros hoteles que he reservado me mandan por whassap la ubicación. Me saludan están atentos acá me tocó llamar dos veces pa que me indicaran , pero les interesa atender más la cantina que a los huéspedes

2025-07-27 • via Nuitee
C
Cárdenas • solo traveller • co
8
Very good
2025-04-02 • via Nuitee
K
Kat • solo traveller • co
9
There is no Sale Price At This Hotel
Pros:

Quite, clean, hot shower.

Cons:

Booking.com is a scam, they are providing fraudulent sale prices. I had to pay the normal price despite the app quoting me discounted price. I showed the hotel my Booking.com receipt and the hotel still made me pay the full price. Of course I did not receive any help from customer service or the hotel management.

2025-01-15 • via Nuitee
R
Richard
2
Pros:

Hotel had no rooms avilable. They didnt contact expedia, so i get to deal with customer service. How fun

2024-12-13 • via Nuitee
S
Selvin
2
Pros:

They robbed me CheapTickets took money out my credit card and they charged me again to check in

2024-12-13 • via Nuitee
D
DIANA PATRICIA
2
Pros:

Me presente, pero no tienen las habitaciones que ofertan, todas las camas son de 90, no tienen camas grandes, yo reservé una habitación familiar para estar conis 3 hijos menores y me daban 2 habitaciones una con 1 cama de 90 para compartir con uno de mis niños, y la otra habitación me la daban con 2 camas de 90, para que estuvieran mis 2 niños solos en una habitación, zona llena de prostitutas, drogadictos, borrachos etc, además no me han devuelto el importe completo que pague, solo una parte, absolutamente no recomiendo este hotel, y además independiente de la zona pretendían que dejará a mis hijos Solís en una habitación, así que decidi marcharme y el taxista que me llevaba, me dijo que era una zona muy peligrosa y me recomendó otro hotel, y perdí parte de mi dinero, HOTELES.COM debería haber atendido mi queja y reembolsarme el 100%, no tengo fotos porq no me dejaron hacer y en la calle el taxista me recomendó no sacar el móvil.

2024-08-24 • via Nuitee
S
Scott • solo traveller • us
10
Exceeded Expectations
Pros:

The price was great.
The room was clean.
The water was hot.
The ceiling fan was effecient.
The room was quiet.
Housekeeping cleaned each day and exhanged the towels.
Reception was happy and helpful.
Cold beverages were available.
Coffee and drinking water were no charge.

Cons:

The neighborhood.
I tried to be back to my room before dark.

2024-07-16 • via Nuitee