The Rover Miami

Unter der angegebenen Telefonnummer war niemand zu erreichen, auf Nachfragen habe ich auch keine Antwort bekommen. Zum Glück hat mit dem Checkin alles über die App funktioniert.

Lacks noise protection. Neighborhood is quiet at night, there are roosters in the morning. Hallways echoes, there's a large gap at the bottom of the entry doors that let in light and noise, we put a towel to muffle some noise. There's a loud 30s tapping (plumbing?) every hour or so, so bring ear plugs. I didn't mind it (heavy sleeper), but my spouse had trouble sleeping. I personally would love to rebook it, but my spouse would not.

This "hotel" is a "contactless" or, unstaffed, facility. There are two housekeepers during the day who do their best to assist with any issues, but they are there to clean the property. Most things will require a visit to the very basic website, which also doesn't solve most issues. Calling gets an AI chatbot. With enough persistence, you can be directed to leave a voice mail and an off site manager will call you back. They are very good about calling back promptly, but this phone tag will need to be repeated each time.
I rated the staff so low not because there were issues individual staff members. On the contrary, everyone I spoke with was professional and friendly. I gave the staff such a low rating because this company made a financial decision to eliminate human services that can make an ordinary stay unforgettable. Replacing a traditional front desk with technology might seem preferable to some, but eliminating the human element entirely makes for a cold experience if everything goes perfectly and is highly frustrating if even the smallest issue arrises.
Apparently, there are free bicycles for the guests that are in a locked room that is accessed by housekeeping. I asked one of the two cleaners about renting a bike and was directed to the hotel app (website). The website just mentions that the bikes exist, with no instructions on how to check them out. I didn't feel like making more calls, so I just didn't bother. Thankfully, I did not have any serious issues after hours.
Another major issue I had with online check-in is that I was required to scan my ID and biologics (facial recognition). I found this very intrusive and have no way of ensuring the security of the scans. Since I was only asked after I had paid for the reservation, I was forced to surrender personal identification information. I would not have chosen this hotel had i known I would be required to do this. I am fairly easy to please.

nothing

We forgot are photos in the room ! We are so sad ! Memories we can get bad ! My husband retirement photos with family 😢my daughter email ! Hoping to have them returned

Le petit déjeuner ne semble pas être réapprovisionné après le passage des premières personnes, ce qui limite très fortement le choix si vous n'y allez pas assez tôt.
La chambre est très petite, c'est presque difficile d'avoir sa valise ouverte sans être gêné pour ouvrir les portes.
La porte de la chambre donne sur le couloir principal. Cela peut être vraiment très bruyant, il n'y a aucune isolation phonique entre les chambres et le couloir. Nous avons eu la malchance d'avoir des occupants très bruyants dans le hall de l'hôtel, ce qui nous a empêché de dormir en début de nuit. Il y a une machine à glace qui fait aussi énormément de bruit dans le couloir. Par ailleurs, l'hôtel se trouve à proximité de l'aéroport donc on entend très fort les avions. Heureusement, les vols s'arrêtent la nuit.

We stayed on the first floor and every time someone used the faucet upstairs, it made a loud sound like the pipe shaking. It was loud enough to wake us up.

alles hätte besser sein können

La colazione pessima, non c’era niente da mangiare se non cioccolato

However due to there being no staff we had an issue with getting our check in code, which meant when dropping bags we had to wait an hour outside the hotel before someone arrived to store them. Then when we returned later on after check in time. However we still hadn’t been issued a check in code, we later found this was due to an issue on the system but again left us trying to call and message to access the building which left us quite furstrated. I was thankful I was with my partner as if I’d been on my own, I’d have felt quite scared waiting outside the property as the location didn’t feel the safest at night although the hotel was very secure once inside.

La comunicación es pésima, no contestan o lo hacen tarde, solo llegan mensajes automáticos de su sistema con información estándar

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I have booked this property with breakfast but place doesn’t give breakfast
I have contacted booking also property manager of the place and both side blaming each other and nothing has been sorted and never received my breakfast money back either manager was keep saying he will get it sorted but nothing has been sorted
Booking says they try to contact by phone and email to property but manager says nobody contacted him and he promise to get it sorted but still did not get it sorted before I write a review
I feel like been robbed by false advertising.
This issue has been going on for a while as you can see same complain with other customers also and I don’t understand how they advertise with breakfast and taking your money but no breakfast. I even sent screenshots to confirm it I have paid with breakfast but problem or refund has not been sorted
When you book it make sure somewhere with breakfast served.

Our small room on the 1st floor was rather loud- air conditioning making clicks and noises etc. And the sharp corner of the low bed frame took out several shins!

On the site, it said breakfast available…when I got there was never breakfast.

When I arrived, I had to constantly call the number and knock in order to get in. Then when I got in, it took 20 minutes to get my room ready when the text said my room would be ready when I get there.

The shower soap bottles were almost empty so I had to shake them to actually get some soap.


Plus. I couldn’t take pictures so I could add to booking.com review cause they prohibited photos.