Caption by Hyatt Downtown Nashville

Hotels
8.7 (987 reviews)
118 12th Avenue South , Nashville , US

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Cons:
Small Rooms
Inconsistent Service

Categories

Cleanliness
8.51
Most reviews mention cleanliness positively, but some indicate areas for improvement.
Service
9.48
Many reviews appreciated the staff's kindness and accommodation.
Location
9.52
Close proximity to attractions received positive feedback.
Room Quality
7.97
Room sizes were often described as smaller than expected.
Amenities
7.5
Limited amenities like a pool or spa were noted, but many activities are nearby.
Value for Money
8.96
Fair pricing for the location and quality of the hotel.
Food and Beverage
8.51
Positive remarks about food quality, but bar hours were a concern.
Overall Experience
9.18
Overall sentiment is high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:43

Property Description

Prime Location in Nashville: Positioned in the heart of the vibrant Broadway district, Caption By Hyatt Downtown Nashville/The Gulch offers easy access to popular attractions like Ryman Auditorium and Vanderbilt University.

Modern Amenities: Enjoy air-conditioned rooms with private bathrooms, flat-screen TVs, and safety deposit boxes. Unwind in the cozy seating area or grab a cold drink from the fridge.

Nearby Landmarks: Explore Nashville's iconic sites with Johnny Cash Museum, Bridgestone Arena, and Nissan Stadium just a short distance away.

To experience the best of Nashville in comfort and style, book your stay at Caption By Hyatt Downtown Nashville/The Gulch today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 987 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 7.97
Amenities: 7.5
Value for Money: 8.96
Food and Beverage: 8.51
Overall Experience: 9.18
M
mark • couple • us
10
2026-11-05 • via Nuitee
C
Carolyn • extended_group • ca
10
2026-11-05 • via Nuitee
T
Tamara • couple • us
8
2026-11-03 • via Nuitee
D
davejon • family_with_children • gb
9
Hy- Nashville.
Pros:

good location, good breakfast, clean and comfortable!

Cons:

All good

2026-11-01 • via Nuitee
E
Emma • couple • au
8
2026-10-30 • via Nuitee
L
Louise • extended_group • ie
9
Sensational
Pros:

Very comfortable beds, clean staff amazing. Front of house extremely helpful, and great location.

Cons:

Sadly the coffee

2026-10-28 • via Nuitee
T
Tamala • family_with_children • us
10
Pleased
Pros:

Front desk reception clerks were very friendly and courteous. Check-in and check out was quick.

Cons:

Had to wait nearly an hour fir room because I had requested a lower floor.

2026-10-28 • via Nuitee
K
Kim • extended_group • us
9
Cons:

Would like to have had coffee/hot water and tea available in lobby.

2026-10-25 • via Nuitee
N
Nadia • couple • ca
9
Had a fantastic weekend
Pros:

Perfect location, very friendly staff, great bar

Cons:

Breakfast needs some work

2026-10-21 • via Nuitee
P
Pozzy Dons • family_with_children • au
6
Lacks fundamentals
Pros:

Location was great and it was clean. The bathroom layout was very good with lots of room.

Cons:

Poor lighting in the room. Air conditioning was extremely loud. Water pressure was poor in the room. Late night server in the bar was not very welcoming.

2026-10-21 • via Nuitee
L
Loredana • couple • ca
10
2026-10-19 • via Nuitee
A
Arez • family_with_children • us
10
2026-10-19 • via Nuitee
S
Samuel • solo_traveller • us
10
Convenient location, clean hotel, quiet rooms and halls, large shower and romantic room lighting.
Pros:

The trendy stylish rooms, the organic shower supplies (shampoo/soap), the bar, the quiet room, and the enforced quiet hours. The Staff was super friendly and professional and I was even allowed earlier check-in!

Cons:

Nothing, I liked everything.

2026-10-15 • via Nuitee
Álvaro • solo_traveller • br
7
Had a wonderful time and would come back :)
Pros:

The room was excellent, the staff was super courteous and welcoming, the location was perfect.

Cons:

Breakfast was very limited and very expensive

2026-10-10 • via Nuitee
L
Luis • couple • mx
9
2026-10-10 • via Nuitee
J
Joy • couple • us
10
2026-09-11 • via Nuitee
L
leteaisha • solo_traveller • us
10
Pros:

The staff was great!!!! The hotel was beautiful!

2026-09-08 • via Nuitee
J
Jordan • couple • us
9
Exceptional
Pros:

Service was outstanding

Cons:

Nothing

2026-09-06 • via Nuitee
D
David • couple • il
9
נעים ונוח
Pros:

חדר מרווח כולל סלון ומטבח

2026-09-04 • via Nuitee
J
John • couple • us
7
Great for spending time on Broadway.
Pros:

Location is great.

Cons:

Parking area for the hotel needs to be clearly marked.

2026-09-02 • via Nuitee