Caption by Hyatt Downtown Nashville

Hotels
8.7 (987 reviews)
118 12th Avenue South , Nashville , us

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Cons:
Small Rooms
Inconsistent Service

Categories

Cleanliness
8.51
Most reviews mention cleanliness positively, but some indicate areas for improvement.
Service
9.48
Many reviews appreciated the staff's kindness and accommodation.
Location
9.52
Close proximity to attractions received positive feedback.
Room Quality
7.97
Room sizes were often described as smaller than expected.
Amenities
7.5
Limited amenities like a pool or spa were noted, but many activities are nearby.
Value for Money
8.96
Fair pricing for the location and quality of the hotel.
Food and Beverage
8.51
Positive remarks about food quality, but bar hours were a concern.
Overall Experience
9.18
Overall sentiment is high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:43

Property Description

Prime Location in Nashville: Positioned in the heart of the vibrant Broadway district, Caption By Hyatt Downtown Nashville/The Gulch offers easy access to popular attractions like Ryman Auditorium and Vanderbilt University.

Modern Amenities: Enjoy air-conditioned rooms with private bathrooms, flat-screen TVs, and safety deposit boxes. Unwind in the cozy seating area or grab a cold drink from the fridge.

Nearby Landmarks: Explore Nashville's iconic sites with Johnny Cash Museum, Bridgestone Arena, and Nissan Stadium just a short distance away.

To experience the best of Nashville in comfort and style, book your stay at Caption By Hyatt Downtown Nashville/The Gulch today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 987 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 7.97
Amenities: 7.5
Value for Money: 8.96
Food and Beverage: 8.51
Overall Experience: 9.18
F
Fesseha • solo_traveller • au
9
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Pros:

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Cons:

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2026-08-29 • via Nuitee
K
Katharine • solo_traveller • us
9
Pros:

I appreciate the location , about a mile to a mile and a half away from all the celebrity bars. Lots of walking. Not worth having a car and renting it and paying for all that parking.

Cons:

What I did not like is there a cafe. Food was able to fill you up, but definitely not worth the money. Doordash or going out to the local restaurants is a much better choice

2026-08-29 • via Nuitee
J
Julia • extended_group • us
10
2026-08-27 • via Nuitee
J
Jaz • couple • us
9
Very comfortable. Love the modern touches
Pros:

Aesthetically pleasing and friendly staff

Cons:

No rooftop lounge or pool

2026-08-27 • via Nuitee
Z
Zvi • couple • il
10
2026-08-25 • via Nuitee
J
Jamie • couple • us
10
2026-08-25 • via Nuitee
C
Crystal • couple • us
9
It was a nice room overall, clean floors felt clean, quiet and relaxing.
Pros:

Location was good, right by Broadway but still a walk to get to the main strip.
Which was good because we still got the quiet nights, whereas if we would have been closer to the strip, I think it would have been noisy and I would not have been able to sleep. So it was just right for us. The decor was cute matched the "Country" theme.

Cons:

Our AC kept dropping back to 74/75 in the middle of the night. We like our room cold and would set it the temperature we liked before we left for the night and when we returned, it was back at the 74/75 temp.

2026-08-24 • via Nuitee
S
Sharlotte • couple • us
10
2026-08-23 • via Nuitee
B
Belinda • couple • us
10
Beautiful
Pros:

Everything was clean. Let me check in early everybody very nice and helpful.

Cons:

There was nothing not to lie about

2026-08-23 • via Nuitee
M
Miguel • couple • us
8
2026-08-19 • via Nuitee
B
booking • solo_traveller • ie
8
2026-08-18 • via Nuitee
R
Rodney • solo_traveller • us
7
It’s was fairly decent overall
Pros:

It was pretty clean.

Cons:

Parking horrible that you can’t pay for valet and park it yourself. I paid WAY too much money for parking those days.

2026-08-17 • via Nuitee
C
Christina • couple • us
10
Excellent weekend!
Pros:

Location was very walkable to restaurants and bars. Staff was very friendly. I liked the ornament and small souvenirs for sale next to the checkout desk. The elevator system was wonderful!

Cons:

I have no complaints.

2026-08-17 • via Nuitee
N
Nicholas • couple • us
10
2026-08-16 • via Nuitee
D
Daphne • couple • us
10
2026-08-16 • via Nuitee
H
Hope • couple • us
10
Very happy with my stay and would stay again if visiting Nashville
Pros:

Very clean and up to date. Extra safeguards in place and staff super friendly

Cons:

N/A

2026-08-14 • via Nuitee
R
Roy • solo_traveller • us
10
Pros:

Great location

Cons:

Quite

2026-08-14 • via Nuitee
D
Daniella • extended_group • za
6
Pros:

Hotel was nice and location was great. Staff were friendly.

Cons:

The rooms were late for Check-in, and we were disappointed with the check-in experience. Staff had promised us the rooms would be ready earlier (3pm check in) but we only ended up being able to check in after 4:30 so there was a long wait. would have rather the check in team been upfront and honest about the time and rooms being late.

2026-08-10 • via Nuitee
J
James • solo_traveller • us
10
Kelvin was extremely helpful and made our stay five stars!!
Pros:

It was clean and designed very well.

2026-08-10 • via Nuitee
D
Davea • solo_traveller • us
4
Won’t rebook !
Pros:

Location

Cons:

Not the quality I was expecting for almost 500 a night beds too close together feeling me a studio apartment and parking was expensive and .7 bucks for a cup of coffee was ridiculous!

2026-08-09 • via Nuitee