BSEA Cancun Plaza Hotel

Hotels
7.3 (630 reviews)
Avenida Kukulkan Km. 19.5 Zona Hotelera , Cancún , mx

Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beach and pool access
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.6
Multiple reviews noted poor cleanliness and unkempt facilities.
Service
7.57
Staff friendliness was noted positively, but service quality needs improvement.
Location
8.6
Consistently praised for its beachside location and sea views.
Room Quality
6.56
Many reviews indicated that rooms were outdated and poorly maintained.
Amenities
7.59
While the pool was appreciated, overall amenities need updating.
Value for Money
7.05
Fair pricing reported, but some felt overcharged for the quality provided.
Food and Beverage
7.1
The restaurant service was criticized, affecting the overall experience.
Overall Experience
7.37
Mixed feelings overall, with highlights on the location and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:10

Property Description

Stunning Caribbean Views:
Enjoy breathtaking views of the Caribbean Sea from your room at BSEA Cancun Plaza Hotel, located right on Cancún’s beachfront.

Relax by the Pool:
Unwind in style at our hotel's 2 outdoor swimming pools, including an exclusive pool for adults, perfect for a peaceful retreat under the sun.

Delicious Dining and Convenience:
Indulge in Mexican-inspired cuisine and mouth-watering home-style pizzas at our Palapa thatched hut restaurant. Need supplies? Visit our mini-supermarket or take advantage of our parking facilities.

Book now for an unforgettable beachfront experience at BSEA Cancun Plaza Hotel, just minutes away from Cancún's vibrant city center and top attractions.

Important information:

Please note that the property will pre-authorize the credit card for the amount of two nights in order to confirm the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.3
Based on 630 reviews
Cleanliness: 6.6
Service: 7.57
Location: 8.6
Room Quality: 6.56
Amenities: 7.59
Value for Money: 7.05
Food and Beverage: 7.1
Overall Experience: 7.37
A
Amélie couple mx
10
Pros:

Excellent, très bons mots, très belle vie et super resto

Cons:

Rien c’était parfait

2026-03-27 via Nuitee
M
Maximiliano couple cl
7
Cumple, pero podría mejorar
Pros:

La piscina, el acceso a la playa, el restaurante y la ubicación

Cons:

La habitación contaba con una escalera interna muy estrecha, lo que dificultaba subir con maletas, el mobiliario está desgastado. Por último te cobran 100 dólares de garantía, los cuales se devuelven al momento del check out si la habitación está en perfectas condiciones. En mi caso los pagué con tarjeta y la devolución puede demorar hasta 2 semanas. Me incomodó porque al momento de reservar no te lo dicen, lo hacen unos días antes de llegar, cuando no tienes opción de cancelar sin cobro

2026-03-27 via Nuitee
C
cecilia family_with_children ar
5
Agradable para descansar frente al mar. Playa no utilizable. Oleaje muy alto
Pros:

Vista al mar. Ubicación. Piscina. .

Cons:

Es viejo . El restaurante. No es acordé .precios altos.

2026-03-23 via Nuitee
E
Elsa Marcela couple mx
7
Buena ubicacion y limpieza, instalaciones viejas.
Pros:

El hotel esta dentro de Cancun Plaza que esta sobre la playa y tiene buena piscina y un restaurante relativamente completo.

Cons:

Las habitaciones tienen instalaciones extremadamente viejas, no tienen comodidades basicas como secadora de pelo, cafeteras, etc, es muy basico, las toallas son muy viejas.

2026-03-23 via Nuitee
M
Mayorga family_with_children mx
9
Buen lugar para quedarse.
Pros:

La vista que tenía la habitación aunque tuve que pedir que me cambiaran de habitación porque en la primera estaba junto a otra donde se escuchaba todo en el primer piso.

Cons:

Todo estuvo bien solo lo de la habitación pero me cambiaron entonces estuvo bien.

2026-03-22 via Nuitee
M
Maria Fernanda extended_group mx
3
Pros:

La Playa y el área de la alberca

Cons:

Las sábanas de la cama nos dimos cuenta que estaban manchadas de sangre de ya tiempo atrás porque se veía ya seca, había cucarachas.

2026-03-21 via Nuitee
G
germaine family_with_children il
5
Pros:

Courteous service, clean hotel, location in the hotel area facing the beach

Cons:

Very very old hotel, simple furniture

2026-03-20 via Nuitee
D
De León Castro couple pa
6
Pros:

La piscina

Cons:

Habitaciones no te dan lo q pides por pagina es una cosa cuando vas a la realidad es otra

2026-03-19 via Nuitee
S
Saúl family_with_children mx
10
2026-03-18 via Nuitee
G
Gabriel couple us
4
Pros:

I liked the location, the beach, most of the staff and the surrounding areas.

Cons:

My stay at the BSEA Hotel was overall fine, but one policy really stood out in a negative way. The hotel does not allow food deliveries from outside restaurants to your room. This was inconvenient, especially after a long day when I just wanted something quick and different to eat.

While I understand there may be reasons for this rule, it would be much more guest-friendly to allow deliveries or at least offer a more flexible option. Because of this, I would think twice before staying here again.

2026-03-17 via Nuitee
C
Claudia Lizeth Caldera Perez family_with_children mx
7
Pros:

El precio es bueno

Cons:

Las instalaciones son muy viejas, cuando apartas por aquí no te avisan sobre el deposito de 2000 pesos que tienes que dejar, la alberca un poco sucia.

2026-03-16 via Nuitee
K
Katarina extended_group hr
9
2026-03-16 via Nuitee
A
Alexandre family_with_children ca
7
Bom custo benefício.
Pros:

Tamanho do quarto

Cons:

Sinal da internet

2026-03-14 via Nuitee
M
Michael family_with_children ca
8
A great stay for the price. Good food and yummy drinks
Pros:

We loved the infinity pool and bar/restaurant. There’s also a smaller pool overlooking the property above the restaurant where they give massages and you can order a drink and relax in a more private setting, which was really enjoyable.

2026-03-13 via Nuitee
B
Bernadette couple ca
8
2026-03-12 via Nuitee
L
Lucyna family_with_children pl
8
Nie jest to nowy obiekt zwłaszcza w pokoju widać to po elementach wyposażenia, ale w stosunku do korzyści i ceny wypada
Pros:

Widok z okna
Dostęp do plaży na wyciągnięcie ręki
Bar z pięknym widokiem i dobrym jedzeniem
Basen z widokiem na morze
Miła obsługa
Przestronny pokój, wygodnie z dużą ilością bagażu
Blisko market

2026-03-11 via Nuitee
M
Michel couple us
1
Pros:

Beds are good but the rest of the room is terrible.
Pool is clean and inviting
Restaurant has good food and service was OK
I was looking for the massage lady for 2 to 3 hours. She wasn't around and nobody cared I was looking for her.

Cons:

You haven't done any maintenance to the bed frames. We didn't have lights in the fan neither we had lamps.
I am just learning that WIFI supposed to be paid. No wonder we didn't have wifi connexion. HORRIBLE for this time when technology is 100% available.

2026-03-10 via Nuitee
M
Mirjam family_with_children nl
7
2026-03-09 via Nuitee
N
Nathaniel family_with_children us
8
2026-03-09 via Nuitee
F
francisco javier couple mx
1
2026-03-08 via Nuitee