BSEA Cancun Plaza Hotel

Hotels
7.3 (698 reviews)
Avenida Kukulkan Km. 19.5 Zona Hotelera , Cancún , mx

Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Beach and pool access
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.6
Multiple reviews noted poor cleanliness and unkempt facilities.
Service
7.57
Staff friendliness was noted positively, but service quality needs improvement.
Location
8.6
Consistently praised for its beachside location and sea views.
Room Quality
6.56
Many reviews indicated that rooms were outdated and poorly maintained.
Amenities
7.59
While the pool was appreciated, overall amenities need updating.
Value for Money
7.05
Fair pricing reported, but some felt overcharged for the quality provided.
Food and Beverage
7.1
The restaurant service was criticized, affecting the overall experience.
Overall Experience
7.37
Mixed feelings overall, with highlights on the location and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:10

Property Description

Stunning Caribbean Views:
Enjoy breathtaking views of the Caribbean Sea from your room at BSEA Cancun Plaza Hotel, located right on Cancún’s beachfront.

Relax by the Pool:
Unwind in style at our hotel's 2 outdoor swimming pools, including an exclusive pool for adults, perfect for a peaceful retreat under the sun.

Delicious Dining and Convenience:
Indulge in Mexican-inspired cuisine and mouth-watering home-style pizzas at our Palapa thatched hut restaurant. Need supplies? Visit our mini-supermarket or take advantage of our parking facilities.

Book now for an unforgettable beachfront experience at BSEA Cancun Plaza Hotel, just minutes away from Cancún's vibrant city center and top attractions.

Important information:

Please note that the property will pre-authorize the credit card for the amount of two nights in order to confirm the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.3
Based on 698 reviews
Cleanliness: 6.6
Service: 7.57
Location: 8.6
Room Quality: 6.56
Amenities: 7.59
Value for Money: 7.05
Food and Beverage: 7.1
Overall Experience: 7.37
A
Angel solo_traveller mx
9
Pros:

Ubicación

Cons:

Cucarachas en la habitación

2026-06-06 via Nuitee
A
Alejandra solo_traveller mx
8
Bueno, bonito pero un poquito ruidoso,
Pros:

La Alberca y cercanía al aeropuerto

Cons:

Ruidoso. Los huéspedes de a lado hacían mucho ruido que pasaba por la puerta de a lado y nos despertaban a las 7 am. El cuarto está viejito, no vayan con altas expectativas. Si quieren pasar un par de días, para ir de paso está bien. Largas estancias, no las recomiendo aunque la alberca está increíble y el restaurante del hotel es muy bueno y las porciones muy vastas.

2026-06-04 via Nuitee
A
alejandro family_with_children mx
5
X
Pros:

UBICACION

Cons:

EL OLOR DE LAS COBIJAS Y TOALLAS Y EL OLOR A COLADERA EL BAÑO

2026-06-04 via Nuitee
G
GILMAR PINEDA solo_traveller sv
7
2026-06-03 via Nuitee
H
Héctor solo_traveller mx
4
Poco recomendable
Pros:

La alberca, tienda adentro de las instalaciones, cerca de oxxo.

Cons:

No tienes toalla de playa, te asignan el condominio que ellos quieren, no puedes cocinar en la habitación porque no hay estufa o parrilla electrica, no tiene sentido tener trastes, tienes que comprar tu papel higienico porque al check in solo te dejan 1 rollo, limpieza se llevo 3 toallas humedas y solo dejo 1 toalla seca.

2026-06-02 via Nuitee
R
Raymundo couple mx
7
La mejor ubicacion
Pros:

Los dos el restaurant exelente y la plcina bien

Cons:

Un dispensador de shampu en el baño seria exelente

2026-06-02 via Nuitee
L
Lapierre solo_traveller ca
8
Pros:

Where we needed to be.

Cons:

The taxi to the airport cost me 68.00 when I thought it was a gre shuttle from the airport. I would have freaking called an Uber.

2026-05-29 via Nuitee
J
Juan Lázara family_with_children ar
8
Buen hotel en relación al costo
Pros:

La ubicación y la piscina

Cons:

Había una cucaracha aunque mediana.

2026-05-29 via Nuitee
E
Edgard solo_traveller fr
1
Nul
Pros:

Rien

Cons:

Pas d’eau chaude dans la douche , et traces de sang sur les oreillers et les draps de lit !!!!

2026-05-27 via Nuitee
J
Juan family_with_children us
8
2026-05-27 via Nuitee
R
Rodriguez Gonzalez solo_traveller mx
10
2026-05-27 via Nuitee
M
Marnie family_with_children ca
1
Hi I paid a security deposit for my room when I checked in on Jan 21 and upon checking out on Jan 24
Cons:

Hi I paid a security deposit for my room when I checked in on Jan 21 and upon checking out on Jan 24 they checked my room and I was told the amount would be put back on my account and I am checking now and I was not reimbursed. Please advise asap.
Thx
Marnie Hayes

2026-05-26 via Nuitee
J
Joaquín solo_traveller mx
8
Pros:

La piscina y la vista al mar

Cons:

Solo una fallita en el elevador

2026-05-25 via Nuitee
S
Samuel solo_traveller mx
10
Pros:

Todo

Cons:

Contactos de baño dan electricidad

2026-05-25 via Nuitee
F
Fabio solo_traveller br
7
Pros:

Localização, custo benefício

2026-05-25 via Nuitee
A
Angelica solo_traveller mx
9
Pros:

El personal muy atento inmediatamente resolvieron
Una petición

Cons:

Mi estancia fue de 7 noches y no tienen una parrilla o estufa en la cocineta para poder cocinar algo

2026-05-16 via Nuitee
N
Nigel solo_traveller us
10
A pleasure
Pros:

Old school great family atmosphere amongst staff & balcony, pool, sea combo

2026-05-15 via Nuitee
A
Angelica family_with_children ie
9
2026-05-14 via Nuitee
H
Hernandez Tinoco solo_traveller mx
9
Pros:

Su personal

Cons:

No habia secadora del pelo

2026-05-12 via Nuitee
M
Madhu family_with_children ca
3
The staff was not friendly, took a deposit of 159 Canadian and hasn’t credited it back to my card.
2026-05-11 via Nuitee