Grand City Hotel Cancun

Hotels
8.5 (373 reviews)
Avenida Yaxchilan, 154 , Cancún , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Room conditions vary

Categories

Cleanliness
7.25
Multiple mentions of cleanliness issues such as mildew stains and rooms smelling of moisture.
Service
9.25
Staff is mentioned as friendly and accommodating in multiple reviews.
Location
9.25
Good location near Avenida Tulum and easily accessible.
Room Quality
7.75
Rooms described as dark and in some cases, not well maintained.
Amenities
8.75
General amenities mentioned are satisfactory with some specific issues like the pool.
Value for Money
8.75
Rates are reasonable for the service and amenities provided.
Food and Beverage
8.25
Breakfast and food options are generally well-rated, but some issues with service.
Overall Experience
8.75
A decent experience overall, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:18

Property Description

Central Location and Convenience
Grand City Hotel Cancún is perfectly situated in central Cancun, just minutes away from the beach. With supermarkets, bars, and restaurants within walking distance, and major shopping centers nearby, guests can easily explore the vibrant surroundings.

Modern Rooms and Amenities
Each room at Grand City Hotel is designed for comfort and convenience, featuring modern amenities such as a flat-screen TV, microwave, and minibar. Guests can also enjoy the luxury of a private bathroom with complimentary toiletries and additional perks like a sewing kit, iron, and coffee maker.

Relaxing Pool Area and Dining Options
Unwind by the outdoor swimming pool in the hotel's serene gardens or grab a bite at the cafeteria and restaurant. The pool area is equipped with showers and toilets for added convenience, ensuring a pleasant stay for all guests.

Experience the perfect blend of comfort and convenience at Grand City Hotel Cancún - book your stay now for an unforgettable Cancun getaway!

Important information:

Alcohol consumption on the property is not permitted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 373 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 8.75
A
Augusto • couple • ar
9
Buena ubicación con piscina y estacionamiento
Pros:

Buena ubicación (misma calle de zona hotelera), buen precio, habitación espaciosa con frigobar y microondas. Excelente relación precio calidad

Cons:

Vimos a dos empleados trabajando en recepción, una chica a la mañana la cual era super amable, y un chico a la tarde/noche el cual no abundaba simpatía y hasta le costaba saludar… por eso no le pongo un 10

2026-06-06 • via Nuitee
G
glenda • couple • bz
9
An amazing experience,would definitely recommend it and will visit again.
Pros:

The room was very clean, spacious and comfortable. The staff were very friendly and helpful. The pool was very nice and relaxing environment. It was great.

Cons:

I don’t have any complaints about the hotel.

2026-06-02 • via Nuitee
A
Alvin • solo_traveller • nl
8
2026-06-01 • via Nuitee
M
María Fernanda • family_with_children • mx
10
Excelente!
Pros:

Habitación cómoda y muy limpia, tiene un frigobar y microondas excelente para familias que llevamos bebés y niños.!
A demás de que las habitaciones son muy amplias

2026-06-01 • via Nuitee
M
Miguel Alejandro • solo_traveller • mx
8
2026-06-01 • via Nuitee
N
Niki • solo_traveller • gr
5
Cons:

The room was smelling humidity and it was unpleasant to sleep under this condition.
Wifi didn't exist at all.

2026-05-30 • via Nuitee
K
Karla • couple • mx
10
2026-05-30 • via Nuitee
S
Sylvie • extended_group • fr
8
Hôtel sympa
Pros:

La piscine, le décor,

Cons:

Dommage lorsqu’on commande un café que l on nous serve un instantané quand il y a une belle machine à café. Proximité de la route

2026-05-26 • via Nuitee
C
Cab Mex • solo_traveller • mx
9
Pros:

Las instalaciones, la alberca,

2026-05-24 • via Nuitee
C
Claire • couple • au
9
Pros:

Le personnel très agréable et attentif

Cons:

La musique du bar juste à côté (jusqu’à 2h du matin)

2026-05-13 • via Nuitee
P
paul • solo_traveller • be
9
Leuk hotelletje met zwembad.
Pros:

Mooie ruime kamers met comfortabele bedden.
Parking voor de deur. Goed bereikbaar van/ naar luchthaven.
Klein maar mooi en proper zwembad.
Nette, aangename binnentuin.
Goeie prijs-kwaliteit.
Winkels, bars, restaurants op wandelafstand.
Vriendelijk personeel.

Cons:

Geen drank of snacks te verkrijgen in het hotel.

2026-05-10 • via Nuitee
D
Daniella • couple • cl
8
Cons:

el internet no llegaba bien a la habitacion, y el serivicio de tv no funciono

2026-05-04 • via Nuitee
M
MAURICIO • family_with_children • ar
6
2026-04-24 • via Nuitee
S
sandrine • family_with_children • fr
7
Pros:

Bien placé, belle piscine.
Personnel agréable!

Cons:

Odeur d’humidité dans la chambre
Pas possibilité de petit déjeuner le dimanche

2026-04-20 • via Nuitee
J
jules • solo_traveller • fr
10
2026-04-14 • via Nuitee
A
Amaury • family_with_children • cu
9
Bonito, centrico y seguro en Cancún.
Pros:

Realmente no pedí una habitación especialmente tranquila, pero el hotel queda justo al lado de un establecimiento donde tocan bandas de rock en vivo hasta bien entrada la noche. La musica se siente hasta las 2 de la madrugada.

2026-04-13 • via Nuitee
N
Narvaez Calderon • couple • co
10
2026-04-05 • via Nuitee
J
JAUREGUI1099 • couple • mx
3
Pesima estancia en relacion a Precio y Calidad.
Pros:

En realidad, lo único que se salva son los empleados. Pero los servicios que ofrecen son muy pobres y las habitaciones e incluso puertas y cerraduras están en mal estado. Las toallas están en mal estado

Cons:

Los servicios que ofrecen son muy pobres y las habitaciones e incluso puertas y cerraduras están en mal estado. Las toallas están en mal estado. Además de ello Hay un Bar en la esquina y en todo momento hay ruido en la noche. No es posible dormir y descansar cómodamente.

2026-04-02 • via Nuitee
M
Michal • couple • pl
10
excellent place in downtown cancun
Pros:

location

Cons:

all was good

2026-03-12 • via Nuitee
A
Alessandro • couple • nz
5
Not for those who want to sleep
Pros:

The room is fairly spacious and the beds are comfortable.
The pool is small but nice and the staff is friendly.
The coffee is cheap

Cons:

It seems that everything that is provided is also missing something. For example, there are cups and plates but no spoons, a coffee maker but no coffee.
There is a biker's bar down the road that played heavy metal very loudly until 2 am or so (on a Tuesday mind you) and could hear it perfectly in the room. I had to wear my noise-cancelling headphones to sleep. There were only like 4 people at the bar when we walked by at 11pm so I guess they want the hotel guests to hear them too.

2026-03-03 • via Nuitee