Grand City Hotel Cancun

Hotels
8.5 (357 reviews)
Avenida Yaxchilan, 154 , Cancún , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Room conditions vary

Categories

Cleanliness
7.25
Multiple mentions of cleanliness issues such as mildew stains and rooms smelling of moisture.
Service
9.25
Staff is mentioned as friendly and accommodating in multiple reviews.
Location
9.25
Good location near Avenida Tulum and easily accessible.
Room Quality
7.75
Rooms described as dark and in some cases, not well maintained.
Amenities
8.75
General amenities mentioned are satisfactory with some specific issues like the pool.
Value for Money
8.75
Rates are reasonable for the service and amenities provided.
Food and Beverage
8.25
Breakfast and food options are generally well-rated, but some issues with service.
Overall Experience
8.75
A decent experience overall, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:18

Property Description

Central Location and Convenience
Grand City Hotel Cancún is perfectly situated in central Cancun, just minutes away from the beach. With supermarkets, bars, and restaurants within walking distance, and major shopping centers nearby, guests can easily explore the vibrant surroundings.

Modern Rooms and Amenities
Each room at Grand City Hotel is designed for comfort and convenience, featuring modern amenities such as a flat-screen TV, microwave, and minibar. Guests can also enjoy the luxury of a private bathroom with complimentary toiletries and additional perks like a sewing kit, iron, and coffee maker.

Relaxing Pool Area and Dining Options
Unwind by the outdoor swimming pool in the hotel's serene gardens or grab a bite at the cafeteria and restaurant. The pool area is equipped with showers and toilets for added convenience, ensuring a pleasant stay for all guests.

Experience the perfect blend of comfort and convenience at Grand City Hotel Cancún - book your stay now for an unforgettable Cancun getaway!

Important information:

Alcohol consumption on the property is not permitted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 357 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 8.75
P
Pedro • couple • es
8
Pros:

Las zonas comunes

Cons:

Ni un café se podía pedir , mosquitos en la habitación

2026-02-13 • via Nuitee
D
Damian • extended_group • ar
6
Pros:

Para pasar solo 1 noche está ok. Supermercados muy cerca para comprar antes de viajar

Cons:

El bar para el desayuno nunca abrió. Las habitaciones están ok pero feas, viejas, despintadas, las toallas y sábanas viejas y rotas algunas. Mucho olor a humedad. Lo peor es que a pocos pasos hay un bar donde tocan bandas hasta la madrugada. Si tenés el sueño liviano imposible dormir.

2026-02-08 • via Nuitee
M
Melanie • extended_group • cl
10
Pros:

La habitación era grande y muy cómoda, uno llegaba y estaba impecable

Cons:

No sé podía fumar en espacios comunes, se entiende que uno no pueda fumar en la habitación, pero había un patio interior grande con mesas y no se podía fumar. Solo fuera del hotel. En la calle literal.

2026-01-31 • via Nuitee
O
orlando • couple • pt
5
A não repetir este hotel
Pros:

Espaço exterior e piscina

Cons:

Quarto com janelas para muros em frente a menos de 2 metros, quarto com mofo

2026-01-30 • via Nuitee
D
Daniela • solo_traveller • ar
9
2026-01-29 • via Nuitee
O
Oksay • couple • tr
8
Cancun
Pros:

The location of the hotel was very good. You can wak to downtown in 10-15 minutes. The rooms were big, the beds were confortable. There was a coffee machine but there was no coffee in the room. It would be much better if they had put some for use. The shower wasn't that good, it looked old and the pressure wasn't that much. The hotel has a really nice garden and a cafe/restaurant where you can have something to eat. There is also a very small pool in the garden and some sun beds.

Cons:

The staff doesn't reply quickly to the messages you send from Booking.

2026-01-29 • via Nuitee
V
Vanessa • couple • ca
8
Parfait pour un passage rapide à Cancun
Pros:

La propreté, l'amabilité des employés, le déjeuner, le confort.

Cons:

Un peu bruyant autour, le quartier plus ou moins intéressant mais assez prêt de tout.

2026-01-28 • via Nuitee
C
Chiara • extended_group • it
8
Pros:

Il giardino privato con il bar

2026-01-27 • via Nuitee
S
Santiago • couple • dk
10
2026-01-19 • via Nuitee
P
paul • couple • mx
7
Este hotelito bonito necesita ser refrescada
Pros:

conozco varios años al hotel y me agradada sus cuartos amplios modernos, su pequeña alberca y su ambiente verde. El hotel tiene los servicios necesarios. pero,

Cons:

últimamente un poco descuidado. las cajas fuertes no funcionan, el aerocondicionado tiene solamente una posición y no se pude arreglar el corriente y una mañana no hubo desayuno. Cuartos falta repintar.

2026-01-19 • via Nuitee
G
GRETA • solo_traveller • mx
7
2026-01-19 • via Nuitee
O
Omar • couple • us
10
Super
Pros:

Si

Cons:

Todo bien

2026-01-16 • via Nuitee
G
Guilherme • extended_group • br
9
2026-01-09 • via Nuitee
D
Dante Biserni • family_with_children • it
9
Di passaggio a Cancun
Pros:

Hotel pulito e accogliente. Non centralissimo ma a pochi minuti a piedi dal cuore di Cancun.

2026-01-05 • via Nuitee
C
Clara • family_with_children • gt
7
Regular
Pros:

Ubicación

Cons:

Está cerca de un bar y de la cruz roja, se escucha todo.
La habitación no era confortable

2026-01-04 • via Nuitee
Y
yasmeen • couple • ca
7
2026-01-04 • via Nuitee
L
Luca • couple • it
6
Accettabile per un breve soggiorno a Cancun
Pros:

Personale gentile.
Posizione abbastanza vicina ad avenida tulum
Ci hanno tenuto le valigie prima e dopo

Cons:

La nostra stanza la 109 era molto oscura ed era impossibile aprire le finestre, abbastanza claustrofobica seppur grande.
Il bagno è molto vecchio ed umido.
L'acqua della piscina non era invitante.
In foto sembra sempre tutto più bello di ciò che è.

2026-01-01 • via Nuitee
T
Tertium • family_with_children • pt
6
Hotel qb para 1 noite
Pros:

Decoração da zona da piscina, simpatia do funcionário da recepção.

Cons:

Paredes do quarto e da recepção com manchas de bolor, cheiro a humidade, lençóis com borboto e com cheiro que pareciam já usados, almofadas com cheiro de suor, ar condicionado estragado e barulho dos carros e sirenes…

2025-12-26 • via Nuitee
E
Elizabeth • couple • mx
8
Práctico y limpio
Pros:

El tamaño de la habitación y la limpieza es buena

Cons:

Hay un poco de ruido por la zona, nada que perturbe. A los de la recepción deberían pagarles un poco más para que sean más amables con el huésped

2025-12-25 • via Nuitee
R
Roxana • family_with_children • ar
7
Por un día tolerable
Pros:

Se descansó bien en la cama

Cons:

Sillón y silla en mal estado, se inundaba el baño, faltaba shampoo

2025-12-21 • via Nuitee