Summit Mall Stone Hotel

Hotels
7.8 (59 reviews)
14 Nehru Road 6(14) Nehru Road, Darjeeling 734101 , Darjeeling , in

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean sheets
Great breakfast
Good location
Polite staff
Cons:
Poor cleanliness
High prices for low quality
No ventilation
Limited amenities

Categories

Cleanliness
6.3
Numerous complaints about cleanliness, including mold and flooding bathrooms.
Service
9.3
Reception staff were polite and hospitable.
Location
9.8
Conveniently located near popular spots but complaints about the overall value.
Room Quality
7.3
Issues with ventilation, flooding, and room size noted.
Amenities
7.8
Lack of air conditioning and no facilities like shelves for toiletries mentioned.
Value for Money
6.3
Poor value for the price, especially related to the facilities provided.
Food and Beverage
7.3
Concerns noted regarding food quality.
Overall Experience
8.3
Mixed feelings; some positive aspects but significant shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 13:50

Property Description

Prime Location and Luxurious Accommodation
Indulge in a lavish stay at Summit Mall Stone Hotel, conveniently located just 12 km from Tiger Hill in Darjeeling. Enjoy the comfort of well-appointed rooms and top-notch amenities.

Convenience at Your Fingertips
With a 24-hour front desk, airport transfers, and free WiFi, we ensure a hassle-free experience during your stay. Take advantage of the on-site restaurant, shared lounge, and concierge service for a memorable visit.

Explore Darjeeling's Attractions
Discover nearby attractions like the Himalayan Mountaineering Institute, Mahakal Mandir, and Happy Valley Tea Estate. Immerse yourself in the beauty of Darjeeling and create unforgettable memories.

Ready to elevate your Darjeeling experience? Book now at Summit Mall Stone Hotel for a delightful stay.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 59 reviews
Cleanliness: 6.3
Service: 9.3
Location: 9.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 6.3
Food and Beverage: 7.3
Overall Experience: 8.3
A
Ashok • couple • gb
7
2026-01-20 • via Nuitee
S
Sreyashi • family_with_children • us
3
Below advertised standards! Do not recommend!
Pros:

The location is pretty good! Shares a wall with Glenarys, and right next to Kenventers. But that is all the good.

Cons:

We paid around $100 per night (Rs.9000 approx per night). Surprisingly, I checked that the same day rates were $20-$30 per night! Pre-booking was a bad idea I guess. Booking.com should address this overpricing issue. What a difference in pricing! But they were nothing like the price they charged us. You would atleast expect clean linens, and sanitized bathrooms. The bathrooms flooded every time we took a shower. The water was either steaming hot or cold. The bathroom sink leaked and there was water every time we washed our hands. To top it off, the rooms were not well ventilated. We kept the window ajar at night but there was no circulation, a small fan would have solved this problem. The walls had molds! Only wonderfully behaved staff does not address these problems. They need to fix the property, a bare minimum approach will only go so far.

2026-01-19 • via Nuitee
S
Srijana • family_with_children • in
8
Overall it was amazing and the staffs were equally great the receptionist Sheetal and Kushal Hang were very helpful to
Pros:

The ambience and the architecture was good

Cons:

You could’ve had a balcony too for the better part.

2026-01-19 • via Nuitee
D
Dianne • couple • nl
7
Fijne locatie
Pros:

Locatie, mooie grote kamer. Goede douche, aardig personeel

Cons:

Eten viel beetje tegen. En verschrikkelijk hard bed

2026-01-17 • via Nuitee
D
Dutta • family_with_children • in
8
Pros:

Everything is gr8

2026-01-07 • via Nuitee
M
Mukherjee • family_with_children • in
3
Only good part was food was good and restaurant staffs are good. Rest I mentioned above . Location is also not at all go
Pros:

The property is so so . Food was only good .

Cons:

Not at all clean. Everyday they just rearranged the stuff in room while cleaning, in 3 nights they didn’t change bed sheets, towels and even bathroom door mat.
I booked this property from booking.com and it was confirmed with pay at property where I had to put my credit card number while booking so that they can charge from the same during my check in. But they repeatedly sent me messages in 1-1 WhatsApp for 10K advance payment and also threatened that if I don’t pay they may cancel my booking. As a priority customer of booking.com I could able to talk to booking.com person, he as well asked me not to pay anything as it is already confirmed and pay at property. They sent mail as well but Summit hotel didn’t bother to listen the same and asked money what I paid finally as I wanted to avoid any mess during year end. Overall comment is I will never stay again in any of Summit hotels.

2026-01-01 • via Nuitee
A
Avijit • family_with_children • sg
5
Pros:

Location

Cons:

Service

2025-12-25 • via Nuitee
S
SHRADHA • extended_group • in
9
Pros:

Our stay was warm & comfortable all thanks to sital and kushal.

2025-12-15 • via Nuitee
N
Neeraja • extended_group • in
8
Cozy and Affordable , Excellent Location
Pros:

Excellent location - Good accessibility to town
Hygienic room
Prompt Service
Good facilities

Cons:

Food is not worth the price, lack of flavour

Issue with room key cards - We were not informed that the card had to be recharged everyday

2025-12-13 • via Nuitee
N
Nithin • solo_traveller • ae
9
2025-12-12 • via Nuitee
B
Bithi • solo_traveller • gb
10
Comfortable
Pros:

Clean sheets, hot shower, great breakfast. Amazing location, right behind glenarys on mall road. Had a xmas tree!

Cons:

Nil

2025-11-23 • via Nuitee
R
Rakesh • couple • in
7
Good stay
Pros:

Location and comfort

Cons:

Room Service

2025-11-07 • via Nuitee
N
nitesh • couple • in
9
Pros:

Location

2025-10-28 • via Nuitee
R
Rohit • couple • in
8
2025-10-17 • via Nuitee
D
Dhara Yesudas • couple • in
9
Pros:

Nearby to the Chawk

Cons:

No Air conditioning or fan

2025-10-13 • via Nuitee
B
Bertrand • couple • fr
8
Pros:

Good location. Smily staff. Clean room.

2025-09-18 • via Nuitee
V
Vijaypal • couple • nz
7
2025-09-12 • via Nuitee
B
Bhatia • solo_traveller • in
10
Pros:

Comfortable rooms and hotels location from the mall road

2025-08-31 • via Nuitee
A
Ashima • solo_traveller • in
9
2025-08-30 • via Nuitee
D
Dawa • family_with_children • in
7
2025-08-24 • via Nuitee