APPART-HÔTEL MARCO POLO

Hotels
8.1 (20 reviews)
27 Rue du Fort Neipperg , Luxembourg , lu

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Facilities

Non-smoking rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Good location
Accommodating staff
Cons:
Rude service
Cleanliness issues
Room safety hazards

Categories

Cleanliness
6.71
Numerous complaints about bad smells and cleanliness issues.
Service
8.67
Encountered negative feedback regarding rudeness of staff; however, some positive mentions about being accommodating.
Location
10
Positive sentiment about the location being ideal for travel and near historical sites.
Room Quality
6.67
Issues with room amenities such as a non-working heater and dangerous kitchen placement.
Amenities
7.7
Missing basic amenities like a coffee maker and complaints about the refrigerator.
Value for Money
7.66
Overall dissatisfaction with price relative to quality and service.
Food and Beverage
9.71
No specific commentary on food and beverages; assumed standard for hotel tier.
Overall Experience
7.7
General dissatisfaction expressed across various reviews; a poor overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:56

Property Description

Convenient Location
Situated in the Gare district, near major attractions and transportation hubs.

Modern Amenities
Enjoy free WiFi, private parking, and well-equipped kitchenettes in all units.

Nearby Attractions
Explore Trier Theatre, Cathedral Trier, and more just a short distance away.

For a comfortable stay in Luxembourg, book your stay at APPART-HÔTEL MARCO POLO now!

Important information:

- Please note that the check-in and check-out must be make on a different hotel located at 1640 feet. There is no reception service into the appart-hôtel.

- Arrivals and departures must be made at the hotel CHRISTOPHE COLOMB (10 rue d'anvers) located 984 feet away, where 100 euros in CASH only will be required for the deposit of the key.

- We do not accept payments by credit card.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 20 reviews
Cleanliness: 6.71
Service: 8.67
Location: 10
Room Quality: 6.67
Amenities: 7.7
Value for Money: 7.66
Food and Beverage: 9.71
Overall Experience: 7.7
S
Sanchita • solo_traveller • us
1
Never book this one
Pros:

nothing. Worst ever hotel I have ever checked in

Cons:

everything including rude host. The room heater was not working well in Dec winter

2025-12-20 • via Nuitee
G
Gatis • solo_traveller • lv
9
2025-12-07 • via Nuitee
J
Joao Francisco • solo_traveller • gb
5
Regarding the receptionist, I found her very rude and impolite. She should be a little more refined. I would never recom
Pros:

I didn't like anything about the property. I soon as I arrived, when I opened the door, a bad smell from the carpet.

The only good thing is the location,
Nothing else.

Cons:

Honestly, for the price that I paid to be hosted at this hotel, I found it unpleasant. I'm unsatisfied.

Above the kitchen cabinet where the utensils are, such as the stove, microwave, and refrigerator, I found it very dangerous because it's in front of the bed. This should never happen; it's unsafe. Someone could get hurt. The microwave is very high up, and someone could be at risk of getting hurt when heating something.

2025-10-26 • via Nuitee
C
CUCU • solo_traveller • ca
9
Pros:

Le personnel accueillant et très accommodant. L'emplacement idéal quand'on voyage par avion,près de centre historique, épiceries,restaurants.

Cons:

Manque d'une cafetière ou bouilloire

2025-10-23 • via Nuitee
O
olivier • solo_traveller • ch
9
2025-10-19 • via Nuitee
M
Mirosław • solo_traveller • pl
7
2025-10-12 • via Nuitee
A
anne • solo_traveller • fr
6
Central mais quartier mal fréquenté
Pros:

L'emplacement central mais ...

Cons:

Le bruit extérieur, le bruit du réfrigérateur collé au lit, le quartier mal famé (drogue, ...).

2025-09-13 • via Nuitee
E
Eloy • couple • es
8
2025-08-31 • via Nuitee
N
Nikitas • solo_traveller • lu
7
2025-07-30 • via Nuitee
L
Lukman • solo_traveller • fr
10
2025-07-21 • via Nuitee
H
hugo • solo_traveller • br
10
2025-07-18 • via Nuitee
O
Oleh Belisov • solo_traveller • ua
8
Pros:

Добре місцерозташування. Гарне відношення персоналу.

Cons:

Якість інтернету (напевно це стосується не тільки готелю, а країни загалом), шумна робота холодильника, який розташований біля ліжка.

2025-07-14 • via Nuitee
M
Ms • young couple • at
8
Very good
Pros:

Room was clean, bed and bathroom OK. Train station within walking distance or 1 stop by tram.

Cons:

For a long stay apartment a small kettle would be highly appreciated! It saves energy and switches off automatically. The only available bulky pot....it's hard going to prepare coffee/tea. A key box for pick-up/returning of room key would be pleasant. Due to nearby "strange" establishments the overall feeling of safety during nighttime is not granted.

2025-05-07 • via Nuitee
P
Peter • solo traveller • lu
6
MEDIUM
Cons:

THE BED IS REALLY SMALL ......

2025-05-02 • via Nuitee
R
Raluca • review category business travellers • it
7
N/A
Pros:

N/A

2025-04-14 • via Nuitee
F
Fahmeed • review category business travellers • lu
10
Exceptional
Pros:

Everything

Cons:

A wall clock in the room would be one thing I missed.

2025-02-16 • via Nuitee
E
Eric • solo traveller • us
9
Great Location
Pros:

location

2024-11-28 • via Nuitee
B
Byeongju • review category business travellers • lu
5
Passable
2024-07-08 • via Nuitee
L
Lobo • review category business travellers • fr
10
QUEIT QUAINT PLACE WITH A STRATEGIC SUPER LOCATION
Pros:

EVERYTHING

Cons:

NOTHING

2024-06-03 • via Nuitee
I
Ioana • review category business travellers • ro
10
Exceptional
2024-05-19 • via Nuitee