Hotel Termales del Ruiz

Hotels
9.1 (475 reviews)
Nevado del Ruiz, Parque Nacional Natural los Nevados, Manizales , Manizales , CO

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Thermal pools
Delicious food
Cons:
Noise from other guests
Small room size
Issues with cleanliness

Categories

Cleanliness
8.31
Several reviews mentioned cleanliness issues, specifically dirty sheets.
Service
9.78
Guests praised the staff as super kind, friendly, and attentive.
Location
9.32
The location was frequently highlighted as great, particularly for its natural surroundings.
Room Quality
8.27
Rooms were mentioned as small and sometimes uncomfortable.
Amenities
9.3
The thermal pools and nature-based amenities received positive comments, although some improvements were suggested.
Value for Money
9.26
Most reviews suggested a good value, especially given the overall experience.
Food and Beverage
9.31
The food quality was frequently rated highly and recommended.
Overall Experience
9.28
Most guests had a very positive experience, with a few exceptions noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:32

Property Description

Luxurious Accommodations

Hotel Termales del Ruiz offers modern rooms with wood floors and elegant lighting. The ensuite bathrooms feature stylish marble countertops and glass showers, providing a touch of sophistication to your stay. Complemented by complimentary toiletries and cozy bed linen, your comfort is our priority.

Relaxing Amenities

Guests can unwind in the outdoor pool or enjoy free WiFi access throughout the property. The 24-hour reception ensures your needs are met at any time, while the bar offers a perfect spot to socialize. Additionally, take advantage of the ticket service and free parking for a hassle-free experience.

Exciting Activities

Explore the beautiful surroundings with hiking opportunities or indulge in a variety of on-site activities. With La Nubia Airport nearby and Nevado del Ruiz just a short drive away, Hotel Termales del Ruiz offers the perfect blend of convenience and adventure.

Book your stay now at Hotel Termales del Ruiz for an unforgettable experience!

Important information:

Please note there is not public transport access.

MINOR POLICIES
Termales del Ruiz Hotel complies with Law 679 of 2001, and warns the GUEST that sexual exploitation and abuse of minors in the country are punished in accordance with current legal provisions.

EVERY MINOR must provide the following physical, non-virtual documents

Civil Registry and Identity Card regardless of age

CHECK IN OF THE MINOR

**WITHOUT THEIR PARENTS WITH A RELATIVE IN CHARGE, they must present the document that proves their relationship, parental permission signed and authenticated with the identity documents of the 3 people. Father. Mother and Child
***WITH ONE OF THE PARENTS, the signed and authenticated permission of the absent parent or permission issued by the family welfare institute must be accredited.
***SCHOOL, SPORTS, CULTURAL GROUPS They must present a letter from the school or entity that is responsible for the minor signed and authenticated, parental permission signed and authenticated with the identity documents of the 3 people. Father. Mother and Child.

** FOREIGN MINOR WITHOUT PARENTS OR WITH ONE OF THE PARENTS You must provide the permission(s) of the parents with whom you enter the country

Foreigners born abroad physical passport with a stamp of entry to the country less than 90 days old and a document that proves their relationship with their parents

Nationals with dual nationality present both passports, physical stamps in the Colombian passport

Children aged 17 years and below must be accompanied by an adult in each room at all times. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 475 reviews
Cleanliness: 8.31
Service: 9.78
Location: 9.32
Room Quality: 8.27
Amenities: 9.3
Value for Money: 9.26
Food and Beverage: 9.31
Overall Experience: 9.28
Y
Yuri • couple • ve
7
Pros:

La experiencia natural es hermosa. Conectar con la naturaleza.

Cons:

La relación costo - valor no es real. Mucho ruido en las habitaciones para ser un lugar de descanso, el servicio no es 5 estrellas pero el costo si.

2026-09-19 • via Nuitee
D
Dorimar • couple • pr
9
2026-09-19 • via Nuitee
A
Anna • family_with_children • es
7
Relax en un entorno espectacular.
Pros:

El entorno del hotel, con paisajes espectaculares. Recomendable hacer el camino de los colibrís organizado por el propio hotel.
Muy buen restaurante a precios razonables.
Baños termales relajantes.

Cons:

Habitación y baño pequeños y mal climatizados. Hacía bastante frío y nos prestaron un calefactor. El edificio y las instalaciones precisan de renovación.

2026-09-18 • via Nuitee
R
Ramsses • couple • co
8
2026-09-17 • via Nuitee
J
jasapa • couple • it
8
La stanza è piccolissima, ma dormi circondato dai colibrì
Pros:

Le stanze sono piccolissime, il letto non è molto comodo e il bagno è minuscolo, ma in questo hotel si ha la rara opportunità di essere letteralmente circondati dai colibrì. Ce ne sono di almeno 25 specie diverse e grazie a dei bottoni con dentro del succo, ti si posano sulle mani. Un'esperienza meravigliosa! Di notte fa freddo, ma ci sono dei caloriferi portatali che tengono abbastanza calda la stanza. Le terme sono motlo scenografiche ma avrebbero bisogno di una maggiore manutenzione. Nel complesso però, grazie anche all'ottimo ristorante, è un hotel che consiglio sopratutto per coloro che intendono visitare il parco del Nevado del Ruiz.

Cons:

La strada sterrata di 7 km è un po' pericolosa per chi non ha un 4x4, andrebbe specificato meglio in fase id prenotazione.

2026-09-13 • via Nuitee
M
MONICA ANDREA • couple • co
10
Pros:

LAS INSTALACIONES IMPECABLES, EL SERVICIO DEL PERSONAL MUY ATENTOS MUY SERVICIALES LA VISTA DE LA HABITACION TODO UN EXPECTACULO!!!!!!

Cons:

TODO ME GUSTO!!!!!

2026-09-10 • via Nuitee
J
john • couple • co
10
Excelente servicio
Pros:

Todo

Cons:

Nada

2026-09-09 • via Nuitee
L
Lady Tatiana • couple • co
10
Desconectar de la rutina
Pros:

Excelente lugar para descansar y conectar con la naturaleza , la comida y cócteles deliciosos, sus aguas termales son medicinales , el hotel tiene un estilo rústico que te ayuda a desconectarte de la rutina , hay senderos para realizar caminata ecológica, hay avistamiento de aves, sobre todo colibríes

Cons:

Todo excelente

2026-09-08 • via Nuitee
A
andrade • solo_traveller • co
7
2026-09-04 • via Nuitee
F
FRANCISCO • couple • co
10
Tranquilidad, Descanso y Paz al 1000%
Pros:

Un excelente servicio de Andres en el restaurante, y la experiencia de las termales fue fantasticas!!! Alimentar a los colibries fue una bella experiencia, la tranquilidad y descanso al 1000% Que experiencia maravillosa!!!!

Cons:

Nada todo fue sensacional!!!

2026-09-02 • via Nuitee
M
MONICA • couple • us
8
2026-09-01 • via Nuitee
D
Daniela • couple • co
10
Pros:

La atención del personal
La reserva natural

2026-08-31 • via Nuitee
G
Gustavo Mayen • solo_traveller • sv
8
Pros:

Ambiente, personal y piscinas

Cons:

Calle acceso y precio

2026-08-29 • via Nuitee
J
Jaime • couple • co
9
Espectacular
Pros:

Las instalaciones, las piscinas y el paisaje natural excepcionales. El tour por el camino que va a la cascada muy lindo. Los miradores y el avistamiento de colibris también espectaculares

Cons:

El colchón de la cama ya está deformado por el uso; el piso del corredor de arriba ya está deteriorado. Una noche tuvimos a unos vecinos de cuarto hablando duro hasta altas horas de la noche y el aislamiento de sonido entre los cuartos no es el mejor.

2026-08-28 • via Nuitee
J
Jorge • solo_traveller • co
10
2026-08-28 • via Nuitee
J
Janis • solo_traveller • it
9
2026-08-28 • via Nuitee
H
Harald-Eric (Harald) • extended_group • es
8
Pros:

Entorno muy bonito! Muy buena cocina

Cons:

Habitación muy pequeña, Carretera para llegar, con muchos baches

2026-08-26 • via Nuitee
P
Pablo • solo_traveller • es
9
Pros:

La ubicación, los baños termales y el tour incluido para avistar colibrís con las explicaciones de Didier

Cons:

Si te alojas en el segundo piso las habitaciones pueden ser frias, aunque disponen de calentadores eléctricos portátiles si lo necesitas.

2026-08-25 • via Nuitee
F
Francisco • couple • es
10
Mejor Alojamiento de Colombia
Pros:

Ubicación, entorno, instalaciones, atención del personal, todo es PERFECTO!
Las aguas termales y las cascadas de alrededor del hotel son mágicos

Cons:

Todo es ideal

2026-08-25 • via Nuitee
I
Isabella • solo_traveller • co
10
2026-08-23 • via Nuitee