Aktiv & Vitalhotel Bergcristall

Hotels
9.5 (88 reviews)
Volderau 5 , Neustift im Stubaital , at

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great food
Excellent location
Good amenities
Cons:
Lack of personal touch
Sauna availability
No kettles in rooms

Categories

Cleanliness
9.25
Rooms were noted as very clean across several reviews.
Service
9.75
Staff mentioned as very friendly and attentive; specific praises for individual staff members.
Location
9.75
Hotel's location described as great with magnificent views.
Room Quality
9.25
Rooms described as large, comfortable, and modern.
Amenities
9.25
Wellness area praised with creative features; some improvement suggested.
Value for Money
9.25
Overall experience suggests a strong value for the price paid.
Food and Beverage
9.75
Food quality and variety highlighted as excellent.
Overall Experience
9.75
Overall satisfaction expressed across multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:01

Property Description

Luxurious Spa Area with Stunning Views
Aktiv & Vitalhotel Bergcristall in Volderau offers a beautiful spa area with an indoor pool, saunas, steam bath, and infra-red cabin. Relax and rejuvenate while enjoying panoramic views of the Stubaital Glacier.

Gourmet Dining Experience
Indulge in Tyrolean specialties and international cuisine at the hotel's restaurant. The half board includes a delectable 5-course dinner.

Exciting Activities and Programs
Participate in guided hiking tours, dancing parties, and other programs during weekdays. Explore the nearby hiking paths and cross-country tracks for outdoor adventures.

Experience luxury, relaxation, and culinary delights at Aktiv & Vitalhotel Bergcristall. Book your stay now for an unforgettable experience!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 14 per person per night when using an available cot.
    Children up to and including 5 years old stay for € 42 per person per night when using an existing bed.
    Children from 6 years old to 9 years old stay for € 60 per person per night when using an existing bed.
    Children from 10 years old to 17 years old stay for € 79 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.5
Based on 88 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.75
Room Quality: 9.25
Amenities: 9.25
Value for Money: 9.25
Food and Beverage: 9.75
Overall Experience: 9.75
G
Gordana • solo_traveller • de
8
Pros:

Sehr guter Service und freundliches Personal

2026-05-09 • via Nuitee
R
Rob • solo_traveller • nl
10
Pros:

Heel fijn hotel. Mooie grote, schone kamer. Erg lekker ontbijt en fantastisch diner. De bediening in het restaurant is heel vriendelijk en professioneel. Wij hadden een top verblijf van 5 dagen.

Cons:

-

2026-05-08 • via Nuitee
J
Janusz • couple • pl
10
Pros:

Doskonały hotel. Pyszne jedzenie. Perfekcja w każdym calu.

2026-05-06 • via Nuitee
K
Kögler • extended_group • de
9
2026-05-05 • via Nuitee
D
Derek • family_with_children • be
10
2026-05-04 • via Nuitee
K
Katherine • family_with_children • pl
9
A wonderful oasis of hospitality nestled deep in the mountains.
Pros:

This family-owned hotel is beautiful, with stunning location in the Stubai Valley close to the glacier. We purchased the Half Board for meals, and weren't disappointed by the high quality and plentiful food and service. The staff was beyond accommodating, always ensuring our needs were met. The room was spotless, and well serviced, with comfort in mind. There is a waterfall just behind the hotel, and hiking trails to reach it within only a few minutes. Other hiking trails and sites are also very close by. The hotel also offers recommendations for excursions and hikes in the area. A family-friendly hotel, with a lovely spa and areas for adults to relax as well. We would definitely return to this place, and highly recommend it to others!

Cons:

I had assumed that the sofa bed in the room would pull out to be a full-sized bed for our teenaged son, which was my mistake. As the sofa in our room actually converted into bunk bed better suited for children, the hotel provided a separate small single bed instead, hoping it would be more comfortable for our 15 year old. At first, we were concerned about his comfort in this narrow bed, and cramped quarters in the room for us due to the placement of this extra bed. But the hotel was very accommodating and tried to meet our needs, explaining that only some rooms offer sofa beds that pull out to make a larger bed. In the end, as we weren't able to switch to one of these other rooms, we made it work, and my son was able to sleep comfortably. However, if you're depending on the sofa bed for a teen or adult, it might be worth asking for more details about the conversion of the sofa beds. It depends on the room, evidently.

2026-05-04 • via Nuitee
R
Robert • solo_traveller • de
10
2026-05-02 • via Nuitee
S
Samuel • solo_traveller • ch
9
Pros:

Das Essen war Top. Das Zimner war gross und sehr schön eingerichtet. Das Personal war sehr freundlich und aufmerksam.

Cons:

-

2026-05-01 • via Nuitee
C
Chelsea • couple • nl
10
Lovely hotel, lovely staff
Pros:

Extremely accommodating, allowed early check in as well as luggage storage + use of the sauna showers after check out. Dinner was super fancy and fun, 4 courses plus salad bar. A lot of amenities, e.g., pool, ping pong, sauna, gym. Room was nice too with lots of storage space and very clean. Beautiful view of the mountains. Great location, 2 min walk to bus stop to Stubai glacier / Innsbruck. Also many hikes nearby.

2026-04-28 • via Nuitee
N
Norbert • couple • de
8
2026-04-28 • via Nuitee
M
Milan • family_with_children • cz
10
2026-04-23 • via Nuitee
R
Robert • family_with_children • at
10
Pros:

Besonders gut hat mir gefallen, dass während der Essenszeiten im Kinderkino gleich neben dem Essbereich Zeichentrickfilme für die Kinder liefen. Machte das Abendessen gleich viel entspannter!

2026-04-23 • via Nuitee
S
Stephan • couple • ch
10
2026-04-20 • via Nuitee
O
Oliver • solo_traveller • de
10
Pros:

Sehr gutes Essen, super freundliches Personal, alles sehr sauber

Cons:

Leider kein Whirlpool

2026-04-19 • via Nuitee
M
Michal Houstecky • solo_traveller • cz
10
Pros:

Perfektní obsluha pana Zoltána. Velmi dobrá kuchyně. Večerní procházka s pochodněmi.

Cons:

Na pokoji bylo v noci až příliš teplo. Nenašli jsme termostat.

2026-04-16 • via Nuitee
R
Robert • extended_group • de
10
2026-04-05 • via Nuitee
J
Jule • solo_traveller • de
9
2026-04-02 • via Nuitee
C
Christina • couple • no
9
2026-04-02 • via Nuitee
E
Elke • couple • de
10
2026-03-14 • via Nuitee
P
Petr • family_with_children • cz
10
2026-03-14 • via Nuitee