Hotel Isla Mayor

Hotels
7.9 (93 reviews)
DiagonaI 15, 55-63 , Bucaramanga , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable rates
Cons:
Cleanliness issues
Noise problems
Hard beds

Categories

Cleanliness
6.65
Several reviews mentioned issues with cleanliness, including unclean rooms and bad odors.
Service
8.65
Numerous reviews praised the staff for their friendliness and responsiveness.
Location
8.65
Multiple reviews highlighted the good location, close to the city center and shopping areas.
Room Quality
7.65
Some reviews noted issues with room comfort, such as hard beds and noise.
Amenities
7.65
Improvements needed for additional amenities like fridges and maintenance of basic facilities.
Value for Money
8.15
Guests generally felt satisfied with the price, although some mentioned cleanliness issues.
Food and Beverage
8.15
Complimentary coffee and other offerings were appreciated, but more options could enhance experience.
Overall Experience
7.65
Overall positive but mixed due to cleanliness and noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:18

Property Description

Welcome to Hotel Isla Mayor, your oasis in Bucaramanga!

Luxurious Accommodations: Each room features a flat-screen TV and a private bathroom, ensuring a comfortable stay for every guest.

Convenience at Your Fingertips: With a 24-hour front desk, our dedicated staff is always available to cater to your needs and make your stay seamless.

Prime Location: Located just 1.3 km from the Consulate of Spain, our hotel offers easy access to key attractions like the Municipal Institute of Culture and Tourism. Ready to experience the best of Bucaramanga? Book your stay at Hotel Isla Mayor now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 02:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.9
Based on 93 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 7.65
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 7.65
H
hurtado • family_with_children • co
2
No descansas
Pros:

La ubicación

Cons:

Las habitación dan hacia la calle principal y el ruido de los carros y motos que pasar por el lugar te escucha muy fuertes y no te dejan dormir además de las luces

2026-04-04 • via Nuitee
Y
Yuranis • family_with_children • co
2
No se puede dormir
Cons:

Demasiado ruido, se escucha todo el ruido de la ciudad, buses, motos, carros, al frente hay un centro comercial donde hay cantinas y la música no deja dormir.

2026-04-02 • via Nuitee
R
Restrepo • family_with_children • co
9
2026-03-31 • via Nuitee
S
SANDRA XIOMARA • family_with_children • co
9
La estadía muy calmada y todo muy limpio. Gracias 🙏🏻😊
Cons:

No hubo desayuno, llegué con mi hijo pasadas las 11pm y salimos antes de las 7am, para cumplir una cita médica, y me dijeron que por el precio que pagué ($118.000)no había desayuno. No me pareció.

2026-03-31 • via Nuitee
O
Oscar • extended_group • co
4
2026-03-31 • via Nuitee
L
Luz • family_with_children • co
10
2026-03-27 • via Nuitee
K
Kevin • solo_traveller • co
10
Pros:

La ubicación y atención del personal.

Cons:

Todo estuvo bien. Nada que reprochar.

2026-03-25 • via Nuitee
B
Barbara • family_with_children • nz
7
Pros:

It was a one night filler stay....clean, good wifi

Cons:

Street traffic noise. Bed was like sleeping on a rock.

2026-03-24 • via Nuitee
L
liliana • family_with_children • co
10
Excelencia
Pros:

Todo super

Cons:

Nada

2026-03-23 • via Nuitee
D
Daza • couple • co
10
Muy bonito
Pros:

Excelente

Cons:

Todo muy bien

2026-03-23 • via Nuitee
S
Sebastián • extended_group • co
10
2026-03-20 • via Nuitee
J
Jørund • solo_traveller • no
10
2026-03-18 • via Nuitee
J
Javier • family_with_children • co
9
Pros:

La vista

Cons:

La ducha un poco pequeña

2026-03-11 • via Nuitee
E
Erika • extended_group • co
9
Pros:

Que está cerca al centro

2026-03-07 • via Nuitee
F
FRANCK • solo_traveller • co
3
Insatisfacción hotel
Cons:

Las condiciones del colchón, es una habitación deteriorada y se siente todo el ruido externo e interno

2026-03-03 • via Nuitee
A
Andrés • couple • co
9
2026-03-01 • via Nuitee
M
Mora • family_with_children • co
5
Cons:

Las camas con un forro super duro e incómodo, la habitación que nos dieron daba a la ventana de afuera a la avenida y el ruido era atroz, con un bar al lado y mucho ruido de los vehículos y cuando nos fuimos a bañar no había agua

2026-02-27 • via Nuitee
D
diana • solo_traveller • co
8
2026-02-26 • via Nuitee
M
Maria Fernanda • family_with_children • co
7
2026-02-25 • via Nuitee
J
JULIAN ALBERTO • solo_traveller • co
9
Agradable, cómodo y excelente atención
Pros:

Instalaciones y la atención

Cons:

El serviicio de wifi no funcionó en la habitación

2026-01-28 • via Nuitee