Hotel Isla Mayor

Hotels
7.9 (86 reviews)
DiagonaI 15, 55-63 , Bucaramanga , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable rates
Cons:
Cleanliness issues
Noise problems
Hard beds

Categories

Cleanliness
6.65
Several reviews mentioned issues with cleanliness, including unclean rooms and bad odors.
Service
8.65
Numerous reviews praised the staff for their friendliness and responsiveness.
Location
8.65
Multiple reviews highlighted the good location, close to the city center and shopping areas.
Room Quality
7.65
Some reviews noted issues with room comfort, such as hard beds and noise.
Amenities
7.65
Improvements needed for additional amenities like fridges and maintenance of basic facilities.
Value for Money
8.15
Guests generally felt satisfied with the price, although some mentioned cleanliness issues.
Food and Beverage
8.15
Complimentary coffee and other offerings were appreciated, but more options could enhance experience.
Overall Experience
7.65
Overall positive but mixed due to cleanliness and noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:18

Property Description

Welcome to Hotel Isla Mayor, your oasis in Bucaramanga!

Luxurious Accommodations: Each room features a flat-screen TV and a private bathroom, ensuring a comfortable stay for every guest.

Convenience at Your Fingertips: With a 24-hour front desk, our dedicated staff is always available to cater to your needs and make your stay seamless.

Prime Location: Located just 1.3 km from the Consulate of Spain, our hotel offers easy access to key attractions like the Municipal Institute of Culture and Tourism. Ready to experience the best of Bucaramanga? Book your stay at Hotel Isla Mayor now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.9
Based on 86 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 7.65
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 7.65
J
JULIAN ALBERTO • solo_traveller • co
9
Agradable, cómodo y excelente atención
Pros:

Instalaciones y la atención

Cons:

El serviicio de wifi no funcionó en la habitación

2026-01-28 • via Nuitee
R
Rodriguez Ramirez • family_with_children • co
10
2026-01-21 • via Nuitee
Y
Yadismar • couple • co
10
2026-01-20 • via Nuitee
L
Luis Felipe • couple • co
4
Muy regular. muy poco conforme. Claramente no volveríamos.
Pros:

Atención amable

Cons:

Falta mantenimiento. En el baño pedimos que barrieran detrás de la puerta y solo hasta el tercer día lo hicieron. El dispensador de toallas de manos siempre estuvo vacio y averiado. Lo pegaron con cinta pegante. El dispensador de papel higuiénico igual, pegado en cinta pegante.

2026-01-19 • via Nuitee
J
Jose Manuel • couple • co
8
Pros:

la tranquilidad del sitio

Cons:

el cobro que hae booking dia 135.000 y al alojarse le cobran a uno 160000 siendo que al llegar al hotel la recepionista le dice a uno que la tarifa de la habitación si lo hace uno directamente con el hotel es de 150..000 ya e uede porque habia heho la reserva y porque la habia confirmado con tiempo.

2026-01-19 • via Nuitee
G
Gery • solo_traveller • ve
9
Excelente relación precio - confort.
Pros:

Excelente ubicación, perfecto para los fines del viaje de trabajo, el personal muy amable, la ubicación excelente.

Cons:

Pueden pedir una habitación interna, la mía era externa y aunque la vista de la ciudad era hermosa, el ruido de la avenida era intenso y me costaba dormir, puesto que no estoy acostumbrada a tanto ruido.

2026-01-19 • via Nuitee
O
Orjuela • family_with_children • co
8
2026-01-19 • via Nuitee
T
Tarazona • family_with_children • co
10
Excelente
Pros:

La comodidad, el servicio de aire acondicionado y el espacio

Cons:

La ubicación para parking

2026-01-19 • via Nuitee
K
Karen • solo_traveller • co
9
2026-01-19 • via Nuitee
C
claudia • extended_group • us
7
2026-01-19 • via Nuitee
L
luis carlos • family_with_children • co
10
Una buena noche
Pros:

Bien ubicado. Parqueadero propio. Cerca a lugares de comida.

Cons:

Todo estuvo bien.

2026-01-19 • via Nuitee
A
Alaxander • solo_traveller • co
8
Muy buena solo que fue muy corta
Pros:

La hospitalidad del personal

Cons:

Nada

2026-01-19 • via Nuitee
J
Jessica • family_with_children • co
9
Pros:

Buena ubicación, todo muy limpio y el personal amable.

2026-01-16 • via Nuitee
O
Orlando • couple • co
5
Poco agradable
Pros:

El agua caliente

Cons:

El personal poco amables

2026-01-14 • via Nuitee
J
Jhon Edison • family_with_children • co
7
Pros:

La atención de la joven que nos recibió

2026-01-13 • via Nuitee
A
Arana Herrera • family_with_children • co
10
Pros:

La ubicación espectacular. las instalaciones muy cómodas y muy buena atención

2026-01-12 • via Nuitee
N
Nelson • solo_traveller • co
8
2026-01-11 • via Nuitee
J
Jefferson Andrey • family_with_children • co
9
2026-01-10 • via Nuitee
A
ANGIE MILEIDY • family_with_children • co
6
Pros:

El lugar estuvo bien pero le hace falta mantenimiento a las instalaciones, ventanas no cierran bien, algunos bombillos no prendían,decía que tenía lavadora y no tenia

Cons:

.

2026-01-08 • via Nuitee
L
luis eduardo • solo_traveller • pa
10
Pros:

Excelente ubicacion, Habitaciones cómodas y un personal amable.

2026-01-08 • via Nuitee