The Cumberland by NEU Collective

Hotels
8.8 (1578 reviews)
111 St. John Street, Valletta , Valletta , mt

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Food Quality
Cons:
Cleanliness issues due to mosquitoes

Categories

Cleanliness
8.19
Some concerns raised about room cleanliness due to mosquito presence, but daily cleaning was appreciated.
Service
9.16
Staff were described as friendly and excellent in service.
Location
9.2
Location noted as perfect, surrounded by major attractions.
Room Quality
8.65
Rooms were clean, but some guests mentioned issues like darkness and mosquito infestations.
Amenities
8.68
Amenities included a good restaurant, but some minor issues with appliances.
Value for Money
8.64
Good value with high quality restaurant offerings and discounts for guests.
Food and Beverage
9.19
Exceptional breakfast and dinner options, praised by multiple guests.
Overall Experience
8.66
Overall positive experiences shared among guests despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:29

Property Description

Luxurious Accommodation:
Experience comfort and style at The Cumberland Hotel by NEU Collective in Valletta. Enjoy air-conditioned rooms with modern amenities including a coffee machine, minibar, and flat-screen TV.

Delicious Dining:
Start your day with a delightful breakfast - choose from à la carte, continental, or Full English/Irish options. Indulge in Italian and Mediterranean cuisine at the on-site restaurant, with special dietary requests catered to.

Exceptional Services:
Benefit from a 24-hour front desk, airport transfers, and free WiFi throughout the property. Relax in the shared lounge or explore the city with ease. Book now for a memorable stay at The Cumberland Hotel by NEU Collective.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children 6 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 1578 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 8.66
M
Maria Tindara • family_with_children • it
10
Con gusto.
Pros:

Bellissima struttura, stile moderno in palazzo storico, posizione ottimale per il centro storico, vicino anche alla fermata dei bus e al molo per le imbarcazioni,staff molto cortese e sorridente.

2026-07-25 • via Nuitee
K
Kayleigh • solo_traveller • gb
7
2026-07-24 • via Nuitee
A
Ana • solo_traveller • es
10
2026-07-24 • via Nuitee
O
Olena • solo_traveller • ua
10
2026-07-23 • via Nuitee
Z
Zuzana • couple • sk
10
2026-07-22 • via Nuitee
P
Paul • couple • gb
10
Fantastic location, lovely room, amazingly friendly and helpful staff
Pros:

Fantastic location, lovely room, amazingly friendly and helpful staff - nothing was too much trouble. Housekeeping did a great job. very efficient air con - needed, as it was 38 degrees in Valetta!

Cons:

Nothing. We were really pleased with all aspects of our stay.

2026-07-21 • via Nuitee
C
Charlie • couple • gb
10
2026-07-21 • via Nuitee
E
Emily • couple • us
10
Pros:

The location was convenient, the room was nice, and the staff were all incredibly friendly and helpful!

2026-07-20 • via Nuitee
R
Romina • solo_traveller • mt
8
2026-07-18 • via Nuitee
E
Elizabeth • couple • gb
9
Great staff. Lovely hotel. Great service.
Pros:

everything

Cons:

no swimming pool

2026-07-18 • via Nuitee
N
Natalia • solo_traveller • au
10
Pros:

The staff was exceptional and attentive, the property was spotless, modern, and well-maintained, and the location couldn’t have been better.

Cons:

Please consider providing the reception staff with a high chair or, at the very least, an anti-fatigue standing mat. As a former hotel manager, it was painful to see them standing continuously every time I walked past the reception on my way down the stairs.

2026-07-17 • via Nuitee
D
Diane • solo_traveller • us
9
Central stay in the middle of the action
Pros:

Central location near everything in Valletta. Rooms were spacious and the staff was helpful

Cons:

Just a note that this part of the city is mostly pedestrian which means the taxi or uber won’t be able to drop off at the hotel. It will be at the bottom of the hill if you go all the way to the hotel street or at the top near the Parliament and Upper Garden. Choose the upper location and approach the hotel from the top which is flat and easy to maneuver suitcases. Note that this is an issue with any central Valletta hotel. The Cumberland is easy to access from the top by St John’s co-cathedral.

2026-07-17 • via Nuitee
M
MARGARITA • solo_traveller • gr
8
Πολύ άνετη, ήρεμη, με καλές παροχές στο δωμάτιο και στο πρωινό, πολυτελής.
Pros:

Πολύ ωραίο πρωινό. Πολύ περιποιημένο δωμάτιο. Άψογη συμπεριφορά και άμεση εξυπηρέτηση από το προσωπικό του ξενοδοχείου σε ό,τι χρειάστηκε.

Cons:

Όταν έκλεισα το δωμάτιο, δεν ήταν ξεκάθαρο στην περιγραφή του ότι ήταν εντελώς τυφλό, δηλαδή χωρίς μπαλκόνι ή έστω ένα παράθυρο. Το δωμάτιο ήταν εξαιρετικό και πολύ άνετο, αλλά θα ήθελε να προκύπτει από την περιγραφή ότι είναι εσωτερικό, χωρίς κανένα άνοιγμα, χωρίς παράθυρο.

2026-07-16 • via Nuitee
S
Simone • couple • it
9
2026-07-16 • via Nuitee
K
Kateryna • couple • mt
9
2026-07-16 • via Nuitee
S
Sian • couple • gb
10
2026-07-15 • via Nuitee
A
Alvaro • solo_traveller • mt
1
If you want to stay awake, book this hotel
Pros:

Nothing

Cons:

You hear absolutely everything, even if the neighbour takes a pee or more

2026-07-15 • via Nuitee
G
Gregoire • solo_traveller • fr
10
Pros:

Le rooftop
Le petit déjeuner

2026-07-14 • via Nuitee
H
Heimo • extended_group • at
10
Tolle Lage, schöne Zimmer, fairer Preis!
Pros:

Fantastische Lage 50 m vom zentralen St.John‘s Square in Valletta, sehr geräumige Zimmer, gut ausgestattet! Nettes Restaurant im Haus mit umfangreicher Speisekarte.

2026-07-12 • via Nuitee
N
Nadja • extended_group • si
10
Refreshing
Pros:

Everything was perfect, the staff, the location, the price, perfect!!

2026-07-09 • via Nuitee