Hotel Royal Palm

Hotels
VIP Road , Sylhet , bd

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Quiet environment
Central location
Cons:
Hard beds and pillows
Limited parking
Expensive breakfast
Some cleanliness issues

Categories

Cleanliness
6
Mixed reviews on cleanliness, some guests reported issues while others found the hotel clean.
Service
8
Service was generally appreciated by guests for being accommodating and attentive.
Location
8.8
Highly praised location near the center and river, making it convenient for guests.
Room Quality
7.2
Positive feedback on room comfort, but some complaints about hard beds and pillows.
Amenities
7.2
Satisfactory amenities with mixed reviews, some guests appreciated the gym and pool.
Value for Money
7.4
Mixed opinions on the value for money, with some guests finding it reasonable for the location.
Food and Beverage
7.5
Positive feedback on breakfast and restaurant services with some suggestions for more variety.
Overall Experience
8.4
Overall positive experience reported by most guests, with high recommendation rates.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 09:45

Property Description

Luxurious Accommodation:
Indulge in comfort at Hiltown Hotel in Sylhet. Enjoy air-conditioned rooms with free WiFi and private bathrooms, ensuring a relaxing stay.

Convenient Amenities:
Benefit from room service and a 24-hour front desk, guaranteeing assistance whenever needed. Each room is equipped with a desk, flat-screen TV, and wardrobe for your convenience.

Ideal Location:
Located just 10 km from Osmani International Airport, Hiltown Hotel offers easy access for travelers. Book your stay now for a memorable experience.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

Cleanliness: 6
Service: 8
Location: 8.8
Room Quality: 7.2
Amenities: 7.2
Value for Money: 7.4
Food and Beverage: 7.5
Overall Experience: 8.4
N
Nozmul solo_traveller bd
10
Pros:

Environment, cleanliness, behavior

Cons:

Food

2026-02-12 via Nuitee
K
Kabir family_with_children bd
3
Air Conditioning Not at Room
Pros:

It;s Ok for Breakfast

2025-09-28 via Nuitee
I
islam family_with_children bd
1
2025-09-07 via Nuitee
M
Mostafa E couple bd
1
2025-09-02 via Nuitee
F
Finn solo_traveller gb
8
2025-08-29 via Nuitee
K
Khodokar family_with_children bd
5
2025-08-27 via Nuitee
M
Mohammad family_with_children bd
1
Pros:

The room was big.

Cons:

Bed cover and pillow covers were very dirty, even seems that they did not clean after 15 days use. Air cooler remains off when there is electricity black out generator does not support AC. Toilet was so dirty and full of cockroaches. I found only one person was taking care of room services of entire hotel . Even you will get no one at night if you need any help. No restaurant at Hotel.

2025-08-18 via Nuitee
M
Meraz Ahmed couple bd
4
Not money worthy.
Pros:

Their location was good. The washroom was clean. Have got enough socket and port. The room's light conditions were much brighter.

Cons:

No room service. The intercom phone didn’t work. Balcony was just a show. No usable space. The room's floor has no tiles. No quilt on the bed just a mattress.

2025-08-16 via Nuitee
solo_traveller bd
9
great
Pros:

If i go Sylhet further I'll stay royal palm

Cons:

There was no plate . and maximum of electrical board was Lost

2025-08-08 via Nuitee
solo_traveller bd
6
2025-08-01 via Nuitee
extended_group bd
2
2025-07-29 via Nuitee
S
Shariful solo traveller bd
1
Bad
2025-07-22 via Nuitee
S
Shamsul solo traveller bd
5
Passable
2025-07-16 via Nuitee
R
Rahman review category business travellers bd
8
Very good
2025-07-14 via Nuitee
B
Baizid with friends bd
7
Good
2025-07-05 via Nuitee
A
Anonymous review category business travellers bd
10
Exceptional
2025-07-04 via Nuitee
R
Rahim solo traveller fr
5
they want only cash payment. they not accept paye by bank card.
Pros:

The employees are good but the management is not good. They have no idea about this business.

Cons:

They don't want to give any kind of discount to the customer.

2025-06-26 via Nuitee
A
Anonymous solo traveller bd
1
Bad
2025-06-06 via Nuitee
S
Sultan young couple bd
6
Pleasant
2025-06-02 via Nuitee
S
Sumon family with young children dk
7
Good
2025-06-01 via Nuitee