Opal Hotel Amman

Hotels
8.9 (2188 reviews)
Queen Alia Airport Road , Amman , jo

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cleanliness
Cons:
Lack of indoor pool access
Room could use upgrades for multiple nights

Categories

Cleanliness
8.68
Most reviews highlight cleanliness positively with notable mentions about the well-maintained facilities.
Service
9.15
Multiple mentions of helpful staff, especially Omar Alhassan at reception, indicate excellent service.
Location
9.19
Convenient proximity to the airport is frequently mentioned, making it a great choice for travelers.
Room Quality
8.64
Rooms are noted as spacious and comfortable, though some guests prefer upgrades for longer stays.
Amenities
8.67
Good amenities reported, including a spa and breakfast facilities, though some amenities could use internal connectivity.
Value for Money
8.93
Generally perceived as good value given the location, service, and amenities provided, despite some concerns over shuttle pricing.
Food and Beverage
8.88
Breakfast is highly praised, offering a good variety and quality, with some minor comments about limited dining options nearby.
Overall Experience
9.05
Overall, guests express satisfaction with their stays, highlighting service, location, and convenience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:54

Property Description

Luxurious Accommodation
Opal Hotel Amman, located just 3.2 km from the US Embassy, offers 5-star accommodation with top-notch amenities. Enjoy air-conditioned rooms with free WiFi, a restaurant, and free private parking.

Relaxation and Wellness
Unwind in the in-house hot spring bath or pamper yourself at the hairdresser's. Stay fit at the fitness centre or take a leisurely stroll in the garden.

Convenience at Your Fingertips
Benefit from the 24-hour front desk, room service, and currency exchange. Indulge in a buffet breakfast every morning and explore nearby attractions like the Royal Automobiles Museum and The Children's Museum.

Ready to experience luxury and comfort at Opal Hotel Amman? Book your stay now for an unforgettable experience.

Important information:

Please note that all couples must present a marriage certificate upon check-in.

Please note the property does not serve alcohol.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 7 years old and over stay for JOD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2188 reviews
Cleanliness: 8.68
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.93
Food and Beverage: 8.88
Overall Experience: 9.05
M
Mohamed Alnamrouti • solo_traveller • bh
8
2026-06-22 • via Nuitee
M
Maha • couple • sa
8
2026-06-21 • via Nuitee
W
Waleed • couple • eg
9
2026-06-21 • via Nuitee
O
omesi • solo_traveller • jo
8
2026-06-20 • via Nuitee
I
Ibrahim • family_with_children • il
1
Cons:

I do not recommend Opal Hotel in Amman at all.

We arrived as walk-ins and booked a room for three people. The hotel gave us a family suite. We originally planned to stay for two nights: the first night was booked directly through the front desk, and the second night through Booking.com because it was cheaper.

From the moment we entered the family suite, there was a very strong and unpleasant sewage-like smell. We immediately reported it to the front desk. They told us the smell might be because they had recently changed the carpet and that it should go away after airing out the room. We opened the windows and tried to ventilate the suite, but the smell did not go away. Later, we realized the smell was actually coming from one of the bathrooms in the family suite.

I went back to the front desk and explained the issue again. They told me that while we were out, they would fix the problem. We returned around midnight, exhausted, only to find that nothing had really been fixed. The room had simply been sprayed with perfume and air freshener, but the bad smell was still there.

When I complained again, they sent someone to the bathroom. He opened the drain and sprayed perfume or air freshener inside it, then said there was a problem there and that he had “freshened” the drain. That was their solution. We were extremely tired and had no choice but to sleep there.

The next day, we continued to complain about the issue, but the hotel still did not properly resolve it. They did not offer a proper room change at that time, did not refund us, and did not handle the situation professionally. If a hotel knows there is a serious sewage smell coming from a bathroom, the solution should not be to spray perfume into the drains. Guests should be moved to a clean, acceptable room immediately.

On the second day, we moved to another room. This room did not have the same smell, but we discovered another cleanliness issue.

2026-06-18 • via Nuitee
M
Mumtaz • solo_traveller • gb
10
Fantastic
2026-06-15 • via Nuitee
Y
yasmina • family_with_children • za
10
2026-06-15 • via Nuitee
K
Khaled • couple • jo
10
بتجنن
Pros:

مريح ونظيف ممتاز

2026-06-14 • via Nuitee
K
Ken • couple • au
9
A very good experience here, staff were excellent. Our first stay in Jordan, and all went smoothly.
Pros:

We ate dinner there, as well as the included breakfast - all the food was gtreat, and the service very good.

2026-06-12 • via Nuitee
A
aswad • couple • jo
10
2026-06-12 • via Nuitee
A
ahmed • family_with_children • jo
10
2026-06-12 • via Nuitee
N
Neda • solo_traveller • us
10
Pros:

Everything

2026-06-11 • via Nuitee
E
elad haiman • solo_traveller • il
8
Pros:

The food, room

Cons:

It was in renovation..no swimming pool

2026-06-10 • via Nuitee
A
Anwaar • couple • jo
8
2026-06-10 • via Nuitee
S
silvia • solo_traveller • it
5
2026-06-06 • via Nuitee
A
Albadan • family_with_children • ps
10
2026-06-05 • via Nuitee
A
AMJAD • solo_traveller • il
10
Pros:

غرفة واسعة ونظيفة

2026-06-04 • via Nuitee
A
Ahmad • family_with_children • sa
9
GOOD
Cons:

The hotel was okay, but there was much noise. I could hear staff working and sounds like furniture being moved, especially from nearby rooms. This affected my comfort and sleep.

2026-06-04 • via Nuitee
A
Ahmad • couple • ae
1
2026-06-03 • via Nuitee
S
Sawalha • solo_traveller • se
9
2026-06-02 • via Nuitee