Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Good value for money
Cons:
Noise from the street
Rooms need better linens
Limited amenities

Categories

Cleanliness
7.43
Although the reviews mention that the hotel is clean, there are specific complaints about linens and towels needing change.
Service
8.9
The staff is described as very friendly and helpful.
Location
6.94
Location issues were highlighted due to noise from a nearby bar and its busy avenue presence.
Room Quality
7.89
General comfort noted with some criticism of bedding and noise affecting room quality.
Amenities
7.42
Basic amenities are available, though some are reported to be lacking.
Value for Money
8.88
The hotel is viewed as a good deal for the price, considering cleanliness and service.
Food and Beverage
7.43
Unspecified in reviews, given a standard rating due to presence of nearby food options but lack of details.
Overall Experience
8.3
Mixed feelings overall, with clean facilities but noise and service issues affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:54

Property Description

Exquisite Garden and Terrace: Relax in our beautiful garden or enjoy stunning views from our terrace.

Delicious Dining Options: Indulge in culinary delights at our on-site restaurant and unwind at the cozy bar.

Convenient Amenities: Benefit from room service, a 24-hour front desk, and complimentary WiFi during your stay.

Experience comfort and luxury at Hotel Mall Plaza. Book now to secure your unforgettable Santa Marta getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 16 reviews
Cleanliness: 7.43
Service: 8.9
Location: 6.94
Room Quality: 7.89
Amenities: 7.42
Value for Money: 8.88
Food and Beverage: 7.43
Overall Experience: 8.3
A
Anelena • couple • co
8
Bien para una noche de paso
Pros:

Ubicación y limpieza

Cons:

Ruido y falta de fluido eléctrico

2025-09-28 • via Nuitee
V
Villalba • solo_traveller • co
9
Pros:

La limpieza del hotel es impecable, la cama muy cómoda, el personal muy amable siempre, y tienen una mascota, el greñas, un perrito muy simpático y tranquilo.

Cons:

La televisión de la habitación no tenía cable, pero el administrador comentó que están instalando el servicio en todo el hotel. Por el momento se solucionó con una aplicación de tv por streaming.

2025-09-12 • via Nuitee
O
orozco • family_with_children • es
8
2025-09-09 • via Nuitee
Y
Yadith G • family_with_children • co
9
2025-09-08 • via Nuitee
A
Alana • couple • br
8
Hotel bacana, mas o barulho que faz na rua incomoda muito!
Pros:

O hotel e o quarto são muito bons. Quarto bem organizado, banheiro limpo, fomos bem recebidos pela recepção. Porém, fica em uma localização ruim, devido ser em uma avenida movimentada, e abaixo do hotel tem um bar que fica com música extremamente alta, quase não dormimos direito. O barulho incomoda bastante até quase amanhecer. Apenas por esse motivo, eu não voltaria a me hospedar nesse hotel.

Cons:

Muito barulho no bar que fica embaixo dele.

2025-08-29 • via Nuitee
C
Carlos • solo_traveller • co
10
2025-08-27 • via Nuitee
D
Daniel • solo_traveller • co
10
2025-08-26 • via Nuitee
P
Paula • couple • es
3
Imposible dormir con el ruido
Pros:

Parada de bus cercana

Cons:

No nos avisaron del ruido que había al lado de una fiesta que estuvo toda la noche. La habitación retumbaba del ruido de la música y no se podía dormir.

No tenían agua caliente

2025-08-23 • via Nuitee
D
Darwin • solo_traveller • co
7
2025-08-22 • via Nuitee
J
John • solo_traveller • us
2
Primera y última vez
Pros:

Ubicación

Cons:

Sábanas toallas , colchón … baños . Todo para cambiar

2025-08-21 • via Nuitee
A
Ana López • solo_traveller • co
10
Pros:

Las instalaciones son maravillosas, muy ordenado y limpia la habitación!

2025-08-18 • via Nuitee
• extended_group • co
10
Pros:

Lindo todo

2025-08-08 • via Nuitee
K
Kelly • family_with_children • co
5
2025-07-28 • via Nuitee
C
Carlos Enrique • family_with_children • co
9
2025-07-09 • via Nuitee
A
Anonymous • solo traveller • pe
9
Superb
Pros:

Very basic, clean and comfortable hotel, especially with the good price . Nice and helpful staff. There is a pub and food place on one side of the hotel.

Cons:

not sure

2025-06-24 • via Nuitee
E
Efrain • solo traveller • us
10
The property The staff and The location were excellent. I highly recommend this hotel.
Pros:

The property was very clean and the location wasn’t a quiet area. The restaurant had excellent food for a great price.

2025-02-27 • via Nuitee