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Facilities
Property facilities
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Health or beauty spa nearby
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Evening entertainment
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Infinity pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Fence around pool
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Mobile app for room service
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Cooking class
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ATM/banking
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Shopping on site
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Scuba diving on site
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Snorkeling on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Internet access
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Housekeeping on request
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Wine release events
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Indoor/outdoor pool
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Japanese garden
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Fishing nearby
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Health or beauty spa nearby
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Horse riding nearby
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Swimming nearby
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Water sports equipment
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Water tubing nearby
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Hosted evening meal (reserve)
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in 5-star luxury with spacious rooms featuring balconies and stunning sea views. Each room comes equipped with modern amenities for a comfortable stay.
Gourmet Dining
Experience exquisite dining options at our on-site restaurant, offering a range of delicious à la carte and continental breakfast choices to start your day off right.
Relaxation and Convenience
Unwind in style at our hotel's hot tub or take advantage of the 24-hour front desk, airport transfers, and free WiFi throughout the property for a seamless stay.
To experience unparalleled luxury and impeccable service at Zannos Luxury Suites By Zannos Collection, book your stay now.
This property does not accommodate bachelor(ette) or similar parties.
Location
Guest Reviews
We met a few other guests staying at the hotel who were also having a terrible experience. Our shared awful experiences helped create a great community feel.
The marketing is all lies, the following does not exist at this property: indoor pool, restaurant, bar, snack bar, spa, spa treatments, edible / hygienic breakfast, reception staff or any staff at all. Our AC didn’t work during the stay, when they got it working it flooded the room. The toilet leaked excrement and the floor was stained. When we asked for it to be fixed, we were told the cleaner would fix it but nothing was ever done. Whenever we raised a complaint we were told a manager would come and speak to us in an hour, that never happened and then all staff suddenly disappeared for the duration of our stay until it was time to check out. We were told we couldn’t get any help with our luggage because the receptionist couldn’t leave reception, however he had no issue being completely vacant all the other days and even left keys out for anyone to take and the computer was logged in so anyone could access other guest details. We would often see our receptionist roaming around town. The safe didn’t have a key, a dead mouse greeted us on entry, along with a lot of dirt, hair and stains from previous visitors, even worse that the cleaner barely visited. A manager was promised multiple times but never showed up. Generally an awful, awful stay.
The rooms were spacious
Where to begin? Complete misrepresentation and rude bordering on aggressive staff (when they were actually there)
1 - The hotel says it has a restaurant and bar facilities. There is nothing on site. The staff were incredibly rude and suggested it does not matter as there are restaurants 'nearby'. I would not have booked this expensive hotel if the owners had not lied about the facilities. We asked to speak to a manager various times but they refused and said they were unavailable.
When we asked for compensation they refused.
2 - no indoor pool - another complete fabrication
3 - no wellness centre - complete fabrication
4 - the kitchen facilities where they prepared breakfast is absolutely disgusting. After the first day we did not want breakfast again, which is good because there were no staff at the hotel for us to order it if we wanted it.
5 - broken door handle. I was aggressively told by one of the workers on the first day (only time they were around), that a door handle was not necessary to lock the door and therefore they would not get this fixed....
6 - the room was only cleaned once during our stay - this comprised the floor being swept. Towels, bedding and bins remained unchanged.
This was an extremely disappointing stay. We expected a wonderful hotel with various amenities that simply did not exist. When we spoke to various staff on the first day they were extremely unhelpful and just shrugged their shoulders. They denied that there were any issues when I clearly showed them where they had misled their customers.
Le personnel était extraordinairement gentil
Par contre, accès très compliqué pour arriver jusqu’à l’hôtel, impossible de se garer proche de l’établissement. Arrivée de nuit, aucune indication pour trouver l’hôtel. Personne ne connaissait et du moment qu’on a trouvé, on a garé notre Quad, il a fallu marcher 20 minutes en pente avec escalier, très difficile d’accès. Sachez-le avec des valises lourdes qui ont pas tenu le choc à force de prendre des escaliers. La chambre d’hôtel était très belle, par contre remplie de cheveux et des traces de chaussures, sale par terre, à l’entrée de la douche, c’était vraiment écœurant. Réservation du petit déjeuner à 9h30 en chambre qui n’est jamais arrivé. Pour un hôtel à plus de 300 € la nuit. Ça ne vaut absolument pas le coup.
Nous avons réservé pour trois jours donc payé trois nuits et on en est resté qu’une et avons payé un autre hôtel beaucoup plus accessible.
Retenez bien que l’accès à l’hôtel est extrêmement difficile. Personne nous l’a indiqué très très difficile surtout en arriver de nuit. Nous avons perdu presque 700€ !!!! Sans parler de l’hygiène de la chambre !
Chambres correct
Attention : 7 à 10 minutes de marche en montée pour atteindre « l’hôtel » non accessible en voiture. Gâche littéralement le séjour, aucune aide avec les valises.
Pas de salle de sport ( à 5km)
Jacuzzi ne fonctionne pas
Très déçu que on ne soit pas prévenu de tout ça
The place is so beatiful. The room was amazing and very comfortable. The hot tube inside the room was great and the breakfast served in the room was great.
The location and access is very complex. You need to walk up very high inclined streets and the location is wrong on Google maps. Very tiring after a day in the beach to have 7-10 minutes with high inclined streets.
The location was wonderful, Pyrgos is beautiful but quieter than Fira or Oia. The room was huge and comfortable and the hot tub was great. The pool was really nice.
They were clearly understaffed and it led to reception being empty most of the time, no one to help with questions, and things like having the breakfast menu given to us kept being forgotten (and there was no one at reception to ask). The one employee there was lovely and very helpful but he couldn’t be everywhere at once. The breakfast also was pretty average considering the price of the hotel.
La posizione, il panorama e le stanze bellissime
Servizi inesistenti, personale inesistente. Viene richiesto di compilare un foglio sul quale ordinare la colazione per il giorno successivo che viene servita nella suite. Questa o arriva con pietanze a caso e in ritardo, o non viene servita per nulla.
La camera bellissima ma sporca. Capelli di ospiti precedenti sul pavimento del bagno.
Deludente, sinceramente non mi sento di consigliare questa struttura. Credo che a questi prezzi si possa veramente trovare molto altro di gran lunga di livello più adeguato a quello che in questo caso vogliono definirsi un 5 stelle.
The room itself was very beautiful and spacious, which initially gave us high hopes for the stay. Unfortunately, the service was truly disappointing. There was almost never anyone at the reception, and on our last day, no one was there for check-out. To make things worse, they completely forgot to bring us breakfast.
It’s also unclear how often the rooms are cleaned—when we asked, we were given vague and evasive answers, which was quite frustrating.
One of the most misleading aspects was the description on the website. It stated that the property had restaurants, a spa, and a gym. None of these were actually available. When we asked about the gym, the staff told us we’d need to go to another facility 5 km away—on the other side of Santorini.
For the price and the supposed level of the accommodation, this is simply unacceptable. A beautiful room is not enough when the basics of hospitality are missing.
Lovely room . Well equipped. Pleasant staff - when we saw them
Not a negative- but it is relevant to know this property is a reasonably steep walk with no vehicle access , which with cases is not easy . Also it’s not a hotel but suites - so limited staff presence, no info in rooms about property , or town etc .
Architecture and view
Lack of service, details about cleaning, glasses and cups was dirty, huge problems with the jacuzzi, super noisy or not working, lack of general maintenance
Very spaciouse and comfy room with a great terrace overlooking the island and seaside from left and right. Incl. an amazing sunset scenery.
Large pool at your feet, which you can use almost on your own.
Lovely staff who helps with the luggage. As you may know, Pyrgos is an old traditional village with lovely small alleys, you have a little walk to get there and around.
Cleanliness could be improved, and the quality of the offered breakfast items
Spacious room, great view, privacy & staffs.
Nothing really.
The hotel exudes a captivating charm with its pristine beauty. Every corner sparkles with immaculate cleanliness, creating an atmosphere of elegance and comfort that delights the senses.
The warm and attentive staff elevate the experience with their gracious hospitality, while the serene ambiance wraps you in a soothing embrace, making every moment feel like a peaceful retreat.
This place is dangerous it’s a 8 minute walk up a hill. Room was dirty tv didn’t work bugs in room.
Beautiful facility
One time house keeping left my suite unlocked after cleaning.
Nothing absolutely
Location was very disappointing. It's a 6-7 minutes steep uphill walk from where taxi drops you. There was no restaurant in the property. No one in the reception after 4pm till next morning. VERY VERY POOR.
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