Best Western Chicago Downtown-River North

Hotels
Best Western
7.4 (2754 reviews)
125 West Ohio Street , Chicago , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Comfortable beds
Cons:
High parking fees
Inconsistent service
Issues with cleanliness in some areas
Limited food and beverage options

Categories

Cleanliness
7.21
Guests mentioned issues with cleanliness such as a dirty pool and inconsistent room cleanliness.
Service
7.98
Generally friendly staff, though some negative interactions reported with front desk personnel.
Location
8.72
Good location with proximity to various attractions.
Room Quality
7.17
Rooms are clean and comfortable but some are outdated.
Amenities
6.7
Some amenities underwhelming, such as the pool not being fully finished.
Value for Money
7.66
Parking fees were considered excessive and meals on-site were expensive.
Food and Beverage
6.21
No free breakfast available; limited food options.
Overall Experience
7.58
Overall experience was decent; satisfaction with many aspects but notable issues impacted enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:43

Property Description

Prime Location in Downtown Chicago
Located just 5 blocks from the famous Magnificent Mile, our hotel offers easy access to the best shopping, dining, and entertainment in the city.

Luxurious Amenities
Enjoy our indoor heated pool, rooftop deck with stunning city views, and well-appointed rooms featuring flat-screen TVs and coffee makers for your comfort.

Delicious Dining and Convenient Services
Indulge in authentic Chicago-style deep-dish pizza at Pizzeria Ora Restaurant and Lounge, or opt for in-room dining. Stay active at our fitness center, stay productive at the business center, and let our 24-hour front desk assist you with anything you need.

Experience the best of Chicago with us - book your stay now!

Important information:

Please note that a valid photo ID and a credit card corresponding to the name on the booking are required at check-in.

Please note that all public and private spaces are fully non-smoking.

Parking is available for one car per reservation.

Parking is available for USD 30 until the end of March.

Please note that a USD 75 incidental hold per day applies for weekdays and USD 100 per day for weekends.

Please note that renovation work of the pool will be carried out from 24 August 2026 to 31 August 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 2754 reviews
Cleanliness: 7.21
Service: 7.98
Location: 8.72
Room Quality: 7.17
Amenities: 6.7
Value for Money: 7.66
Food and Beverage: 6.21
Overall Experience: 7.58
P
Prim couple us
6
Good.
Pros:

Most furnishings in the room were top shelf.

Cons:

Lobby, elevators and restaurant were disjointed and not very nice. Hard to get around.

Did not see a map of the hotel that was comprehensive. Restaurant was not classy at all. Food ok.

Need to have means to black out the late night noise from Ohio Street.

Good location basically. Should capitalize for being across from McDonalds, like breakfast there free fou up to eight dollars or something like that. Get rid of kitchen. Enlarge lobby.

Is bar worth while? Give guest list of bars and restaurants that are within four blocks of hotel.

2026-08-28 via Nuitee
T
The Captain 77 solo_traveller us
10
2026-08-28 via Nuitee
A
Amy Love extended_group gb
8
Great base for your stay in Chicago!
Pros:

The hotel is in a great location to explore Chicago and is a great base to walk everywhere. Not too far from the Metro either. Big shoutout to Wallace, the Guest Services Supervisor who was a delight to meet and made our stay at BW much better! The rooms were a nice size, and it was nice to have the rooftop. Didn't go in the pool though as I wasn't sure how regular it was cleaned, but it was nice to have one in our hotel! Would stay again.

Cons:

Would like to be explained clearly what the deposit was for, and when exactly it would be returned. Tried to email but no response.

2026-08-27 via Nuitee
A
Amelia couple gb
9
Pros:

Great location

Cons:

No complaints

2026-08-27 via Nuitee
T
Tamilla couple us
9
Staff was kind warm and welcoming.
Pros:

The staff

Cons:

Can’t say there is any thing I didn’t like

2026-08-25 via Nuitee
M
Mitesh extended_group us
10
Great value for money
Pros:

Great experience overall

Cons:

Possibly have a coffee maker/steamer would help a lot in making early morning coffee.

2026-08-24 via Nuitee
S
Sangkwon solo_traveller kr
7
2026-08-24 via Nuitee
T
Tameisha couple us
7
2026-08-23 via Nuitee
E
Emily family_with_children us
8
Pros:

The staff were wonderful, kind and helpful.

Cons:

It is on the older side and the room is quite small but had everything needed.

2026-08-22 via Nuitee
P
Pamela couple gb
8
Perfect place to stay for our first visit to Chicago.
Pros:

The hotel was well situated for easy access to the Magnificent Mile and riverside. It had on site parking and there were plenty of restaurants in the immediate vicinity. The staff were very friendly and helpful.

Cons:

The air conditioning was a little bit noisy from time to time. We had an initial problem with it but it was quickly resolved by the hotel maintenance staff.

2026-08-22 via Nuitee
A
Adriana couple us
8
Pros:

Everything is close

Cons:

The elevator needs to be upgraded

2026-08-22 via Nuitee
J
Jocelyn couple us
7
It was alright
Pros:

It was alright

Cons:

No fridgeee

2026-08-21 via Nuitee
M
Mike solo_traveller us
4
Pros:

Location

Cons:

The room smells really bad

2026-08-21 via Nuitee
K
Katharina couple us
6
You pay for the location!
Pros:

The location is what we paid for! It was in the middle of everything, that was great! The staff was super friendly and nice and it was very clean!

Cons:

The room was the bare minimum what you need to stay, the list says there’s a fridge but there wasn’t, the shower was just a little trickle, the AC was so loud we couldn’t have it on during the night,

2026-08-21 via Nuitee
J
Jahir couple us
1
2026-08-21 via Nuitee
R
Rev Patti Ruhala solo_traveller us
7
Good location for price
Pros:

Location was good to restaurants and conference center, coffee in lobby

Cons:

No microwave, no refrigerator, entrance steps to check in were not good for handicap person and super hard to get up, Clerk at check out was not pleasant, elevator was so hot, would not stay here again.

2026-08-18 via Nuitee
G
GRACE extended_group do
8
2026-08-18 via Nuitee
A
Anetra extended_group us
2
Worst hotel that I’ve stay in in 52 years of life.
Pros:

The manager at checkout was nice.

Cons:

Hotel was not ADA compliant. My travel companion fell in the lob dye to there being not ramp available for the steps and her scooter. The bathroom smelled of urine abs the window did not lock. There was a board used at the top of the window so that the window only opened so far. Worst hotel that I’ve ever stayed in.

2026-08-17 via Nuitee
S
Sophia couple us
7
2026-08-16 via Nuitee
Y
YUUKI solo_traveller jp
5
2026-08-15 via Nuitee