Best Western Chicago Downtown-River North

Hotels
•
Best Western
7.4 (2536 reviews)
125 West Ohio Street , Chicago , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Comfortable beds
Cons:
High parking fees
Inconsistent service
Issues with cleanliness in some areas
Limited food and beverage options

Categories

Cleanliness
7.21
Guests mentioned issues with cleanliness such as a dirty pool and inconsistent room cleanliness.
Service
7.98
Generally friendly staff, though some negative interactions reported with front desk personnel.
Location
8.72
Good location with proximity to various attractions.
Room Quality
7.17
Rooms are clean and comfortable but some are outdated.
Amenities
6.7
Some amenities underwhelming, such as the pool not being fully finished.
Value for Money
7.66
Parking fees were considered excessive and meals on-site were expensive.
Food and Beverage
6.21
No free breakfast available; limited food options.
Overall Experience
7.58
Overall experience was decent; satisfaction with many aspects but notable issues impacted enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:43

Property Description

Prime Location in Downtown Chicago
Located just 5 blocks from the famous Magnificent Mile, our hotel offers easy access to the best shopping, dining, and entertainment in the city.

Luxurious Amenities
Enjoy our indoor heated pool, rooftop deck with stunning city views, and well-appointed rooms featuring flat-screen TVs and coffee makers for your comfort.

Delicious Dining and Convenient Services
Indulge in authentic Chicago-style deep-dish pizza at Pizzeria Ora Restaurant and Lounge, or opt for in-room dining. Stay active at our fitness center, stay productive at the business center, and let our 24-hour front desk assist you with anything you need.

Experience the best of Chicago with us - book your stay now!

Important information:

Credit card, photo ID, and guest's name must all match reservation information in order to check-in.

Please note that all public and private spaces are fully nonsmoking.

Please note that only 1 vehicle is allowed for parking per reservation. In & out privileges are granted and optional for an additional fee.

The property is running a parking special, parking is $30 until the end of February.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Guest Reviews

7.4
Based on 2536 reviews
Cleanliness: 7.21
Service: 7.98
Location: 8.72
Room Quality: 7.17
Amenities: 6.7
Value for Money: 7.66
Food and Beverage: 6.21
Overall Experience: 7.58
J
Julianne • couple • us
1
Bad service, bad rooms.
Pros:

The location of this hotel was great, walkable to many areas without being too loud.

Cons:

Our first night was fine, just a cheap hotel so we could do some work at the embassy for a move abroad. The second night our whole floor turned into a party. We had to call down to the front desk repeatedly with no resolution. First the security wasn’t there until 11pm to help. When security did show up they said there was no party going on. This happened repeatedly, we’d call down and be asked if we were sure that there was a party happening, we would take videos and show it to the front desk, and still nothing was done. Our room was so loud and smelled so strongly of weed that by 3am we were ready to just find a new hotel. The next night the party started back up by 6pm and finally the front desk just moved us. So we had to pack all of our stuff, and move to a room that clearly wasn’t used recently. The room was covered in dust, the corners of everything had visible dirt and grime, the shower was dirty, the room smelled dusty. We had to move to a worse room because they wouldn’t stop the party floor. I would attach one of the 7 videos I took of the noise issues but booking doesn’t allow videos.

2026-02-14 • via Nuitee
H
Hanna • family_with_children • us
10
2026-02-13 • via Nuitee
J
Jorge • extended_group • us
9
2026-02-12 • via Nuitee
J
Julio • couple • us
3
Cons:

It was dirty, the walls are scuffed and gouged. Cosmetic repairs need to be made in every part of the room

2026-02-10 • via Nuitee
L
laura • solo_traveller • it
6
2026-02-10 • via Nuitee
S
samell • couple • us
5
Cons:

i mainly booked because they advertised a heated pool. the pool area was warm but the pool was not heated .

2026-02-09 • via Nuitee
M
Maria Cecília • solo_traveller • br
7
2026-01-31 • via Nuitee
K
Kyle • couple • us
1
2026-01-29 • via Nuitee
J
Johnny • family_with_children • us
8
2026-01-28 • via Nuitee
K
KIM • family_with_children • us
1
Pros:

The location

Cons:

The hotel seemed very old the elevators did not work and the not very clean. to be in a prime location in the City of Chicago I would compare this to a motel 6 and over priced

2026-01-28 • via Nuitee
G
Glenn • couple • us
9
2026-01-27 • via Nuitee
D
Denise • family_with_children • us
10
Good value
Pros:

Parking option. Location

Cons:

A little tired looking

2026-01-26 • via Nuitee
K
kiesha • family_with_children • us
9
Pros:

It was very clean and the staff was very friendly.

Cons:

I didn't like there was no microwaves in a room

2026-01-26 • via Nuitee
R
Rayvionce • couple • us
5
I rate this hotel a 4/10 stop over pricing deposits, charging people for dirtying sheets when kids also come there a
Pros:

They have a really nice lobby.

Cons:

The deposit is not the same as it says online. It’s 100 per night.
The pool is very nasty.
The hall ways that lead to the pool is very nasty.
The whole inside of the pool area windows included needs to be renovated.
They also charged me $175 because my 12 year old niece came on her menstrual on the sheets. It wasn’t that bad I also removed the sheets so they wouldn’t have to touch it. Why get white sheets that are easily stained seems like they’re trying to get money out of people. Why charge? It’s natural.
There’s nothing to watch on the tv.

2026-01-24 • via Nuitee
M
Mohammef • family_with_children • ca
1
2026-01-23 • via Nuitee
M
Mahmoud • extended_group • us
7
2026-01-22 • via Nuitee
C
Celia • family_with_children • us
2
Cons:

Service

2026-01-20 • via Nuitee
H
Haley • family_with_children • us
8
Not amazing but not terrible
Pros:

The carpet powder they used smelled terrible!
It wasn’t a bad place, but my biggest issue is the pool was closed for cleaning, which I feel I should’ve been told when booking. We use the pools at the hotels! That ticked me off.

Cons:

Notify me if the pool isn’t in service so I can find another hotel!

2026-01-20 • via Nuitee
M
Madeline • solo_traveller • es
3
Rude staff, good location
Pros:

Great location

Cons:

Extremely rude staff. Swore at my non-English speaking colleagues and refused to issue a business receipt

2026-01-20 • via Nuitee
A
Andre • couple • us
10
2026-01-20 • via Nuitee