Best Western Chicago Downtown-River North

Hotels
•
Best Western
7.4 (2754 reviews)
125 West Ohio Street , Chicago , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Comfortable beds
Cons:
High parking fees
Inconsistent service
Issues with cleanliness in some areas
Limited food and beverage options

Categories

Cleanliness
7.21
Guests mentioned issues with cleanliness such as a dirty pool and inconsistent room cleanliness.
Service
7.98
Generally friendly staff, though some negative interactions reported with front desk personnel.
Location
8.72
Good location with proximity to various attractions.
Room Quality
7.17
Rooms are clean and comfortable but some are outdated.
Amenities
6.7
Some amenities underwhelming, such as the pool not being fully finished.
Value for Money
7.66
Parking fees were considered excessive and meals on-site were expensive.
Food and Beverage
6.21
No free breakfast available; limited food options.
Overall Experience
7.58
Overall experience was decent; satisfaction with many aspects but notable issues impacted enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:43

Property Description

Prime Location in Downtown Chicago
Located just 5 blocks from the famous Magnificent Mile, our hotel offers easy access to the best shopping, dining, and entertainment in the city.

Luxurious Amenities
Enjoy our indoor heated pool, rooftop deck with stunning city views, and well-appointed rooms featuring flat-screen TVs and coffee makers for your comfort.

Delicious Dining and Convenient Services
Indulge in authentic Chicago-style deep-dish pizza at Pizzeria Ora Restaurant and Lounge, or opt for in-room dining. Stay active at our fitness center, stay productive at the business center, and let our 24-hour front desk assist you with anything you need.

Experience the best of Chicago with us - book your stay now!

Important information:

Please note that a valid photo ID and a credit card corresponding to the name on the booking are required at check-in.

Please note that all public and private spaces are fully non-smoking.

Parking is available for one car per reservation.

Parking is available for USD 30 until the end of March.

Please note that a USD 75 incidental hold per day applies for weekdays and USD 100 per day for weekends.

Please note that renovation work of the pool will be carried out from 24 August 2026 to 31 August 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 2754 reviews
Cleanliness: 7.21
Service: 7.98
Location: 8.72
Room Quality: 7.17
Amenities: 6.7
Value for Money: 7.66
Food and Beverage: 6.21
Overall Experience: 7.58
C
Carlos • family_with_children • us
6
Pros:

Bed was actually comfortable and staff were very helpful.

Cons:

I wish I didn't have to go outside to have to go through the main entrance from my room. Would be nice to have it all connected. The people above my room were too loud and you could hear just about everything. Also, there was no mini fridge in the room.

2026-11-06 • via Nuitee
I
Irina • extended_group • ru
9
good value for money
Pros:

great location! very predictible facilities, clean hotel, comfortable beds.

2026-11-05 • via Nuitee
E
Eimear • couple • ie
5
Pros:

Comfy bed

Cons:

Stairs up to reception.
Had to go outside to a separate building to access our room

2026-11-04 • via Nuitee
C
cynthia • solo_traveller • us
10
2026-11-02 • via Nuitee
M
Martin • solo_traveller • de
7
Pros:

Preis-Leistungsverhältnis war gut, das Personal sehr hilfsbereit und freundlich.

2026-11-01 • via Nuitee
S
Susanne • extended_group • at
8
Pros:

Gut gelegen, hilfsbereites Personal

2026-11-01 • via Nuitee
M
Maria Cristina • family_with_children • ar
1
Una mala opción de hotel
Pros:

Nada

Cons:

La higiene....el trato del personal en algunas ocasiones fue deficiente....

2026-10-31 • via Nuitee
A
Alana • solo_traveller • us
9
2026-10-30 • via Nuitee
R
Ross • couple • gb
7
2026-10-30 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

A bunch of people showed up at the same time to check in and the young lady at the front desk did an awesome job during a stressful time. I enjoyed the pool and the rooftop lounge. LOUIS came by and checked the PH of the water and we had a very nice conversation. He told me that I should check out the rooftop after dark, and I wasn't disappointed. The bed was very comfortable.

2026-10-28 • via Nuitee
L
Laura • extended_group • us
7
In a pinch I would stay again but not if I could find somewhere else first.
Pros:

The best part of our stay was meeting Wallace who greeted us when we arrived! The rest of the staff was not as friendly as him but couldn't say they were "mean" by any means, either.

Cons:

The price we paid for what we got.

2026-10-27 • via Nuitee
D
Diarmuid • solo_traveller • ie
9
2026-10-27 • via Nuitee
J
Janet • family_with_children • us
6
My granddaughter and I found this place for a two night stay to explore Chicago- It met our needs.
Pros:

It wasn't far from public transportation-- The staff kept our luggage for us, thank you--

Cons:

The only complaint was that the shower drain was plugged; we notified management

2026-10-27 • via Nuitee
W
Willmar • couple • cl
10
Superó mis espectativas
Pros:

Buen trato con los recepcionistas muy atentos antes de llegar al alojamiento estaban pendientes por medio de correos electrónicos

Cons:

El aire acondicionado sonaba mucho pero se puede corregir

2026-10-27 • via Nuitee
G
guido • couple • it
8
Pros:

Permette di raggiungere a piedi tutte le attrazioni principali di Chicago

Cons:

Non viene pulita la camera di giorno in giorno durante il soggiorno

2026-10-27 • via Nuitee
S
Scola • family_with_children • us
4
Closed pool??
Pros:

That all entrances were secure

Cons:

Pool was closed??? and there was no email telling me otherwise

2026-10-26 • via Nuitee
I
Ivy • couple • us
5
It was ok
Pros:

Wasn’t bad

Cons:

Attends to you quicker. You don’t have to wait longer when you request for something

2026-10-25 • via Nuitee
A
Abulkassim • solo_traveller • us
5
2026-10-24 • via Nuitee
J
Jacob • solo_traveller • us
6
2026-10-23 • via Nuitee
L
Luis Roberto • solo_traveller • cr
10
Buena opción
Pros:

Ubicación y precio geniales

Cons:

Podría mejorar el restaurante

2026-10-23 • via Nuitee