Artion City Boutique Hotel

Hotels
9.2 (1873 reviews)
Monis Kardiotissis 40 , Heraklio Town , GR
+30 2810 220095
[email protected]

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Facilities

Free WiFi
Air conditioning
Restaurant
Room service
Heating
Terrace
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent central location, within walking distance to sights and restaurants
Friendly, helpful and professional staff; handled issues well
Comfortable beds and modern, attractive room decor
Good breakfast for many guests
Excellent wi‑fi
Complimentary upgrade reported
Cons:
Cleanliness issues on arrival reported (hair, dust, dirty cups)
Inconsistent breakfast quality / limited selection for some
Parking limited and hotel lacks 24h reception
Small/very narrow lift; some noise / bright rooms
Missing advertised amenity (jacuzzi) in at least one premium room
Occasional warm-water outage reported

Categories

Cleanliness
7.8
Mixed signals: several reviews praise the rooms, but multiple guests reported unclean conditions on arrival (hair in bathroom, dusty floors, dirty cups) and an initial warm-water outage; lowered score to reflect these concrete cleanliness complaints.
Service
9.6
Generally very positive: staff described as friendly, helpful and professional; staff handled a plumbing issue courteously and provided a complimentary upgrade in at least one case. A few mentions of impersonal contact but overall service is a strong point.
Location
9.9
Consistently praised: excellent central location, quiet neighbourhood yet within easy walking distance of sights, restaurants and shops across multiple reviews.
Room Quality
9.7
Rooms are frequently described as comfortable, modern and spacious with good beds and fittings; some negatives like missing advertised jacuzzi in a premium room and occasional thin walls/bright rooms noted but overall room quality is high.
Amenities
8.6
Good amenities such as excellent wi‑fi and modern furnishings reported, but shortcomings include limited parking, small/steep lift, some broken bedside lights and a missing jacuzzi for a premium room.
Value for Money
9.2
Perceived as good value: guests report complimentary upgrades and recommend the hotel; parking costs/availability and lack of 24h reception noted as minor drawbacks.
Food and Beverage
8.8
Mixed breakfast feedback: several guests enjoyed a nice breakfast with sufficient choices, while others found the breakfast minimal or with limited selection; inconsistency across stays lowers the score slightly.
Overall Experience
10
Strong overall impressions and multiple recommendations: excellent location, polite and effective staff, comfortable modern rooms; isolated operational issues (cleanliness on arrival, brief water outage, parking) were typically resolved and did not prevent highly positive overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Artion Boutique City Hotel is housed in a fully renovated neoclassical building in the centre of Heraklion, offering modern, luxuriously built rooms with high-quality service. The hotel features a shared lounge, a restaurant, and a terrace for guests to relax. Situated near popular attractions like Heraklion Archaeological Museum and Amoudara Beach, this hotel is the perfect base for exploring the vibrant city of Heraklio Town.

Important information:

In room type Lux Suite with Jacuzzi, depending on availability, the room may feature either an outdoor or indoor jacuzzi. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 18 years old to check in. The minimum guest age is 2.

  • Internet

    WiFi is available and is free of charge.

  • Smoking

    Non-smoking throughout.

See all policies

Location

Guest Reviews

9.2
Based on 1873 reviews
Cleanliness: 7.8
Service: 9.6
Location: 9.9
Room Quality: 9.7
Amenities: 8.6
Value for Money: 9.2
Food and Beverage: 8.8
Overall Experience: 10
J
John • solo_traveller • au
10
Great small hotel in excellent location
Pros:

A nice boutique hotel in Heraklion.
Good size room (302 on the top floor) comfortable bed, hot shower and excellent wi-fi.
Staff were friendly, helpful and professional.
Nice breakfast with enough choices to satisfy most people.
Good location, quiet neighbourhood but within easy walking distance to all of the sights and restaurants in the old town.

Cons:

All good

2026-10-31 • via Nuitee
A
Anda • solo_traveller • lv
10
2026-10-29 • via Nuitee
V
Vera • family_with_children • gr
10
2026-10-29 • via Nuitee
T
Tonka • family_with_children • si
10
2026-10-27 • via Nuitee
J
Jone • couple • es
9
2026-10-27 • via Nuitee
M
marina • solo_traveller • us
8
2026-10-26 • via Nuitee
I
István Miklós • family_with_children • hu
10
2026-10-25 • via Nuitee
W
walter • couple • ch
9
Lage und Ausstattung sehr gut, T
Pros:

Gutes und ruhiges Zimmer in der Innenstadt. Trotz Flughafennähe angenehm.
Feines Frühstück.

Cons:

Hotelanfahrt schwierig, viele Autos in den Gassen. 1 PP vor dem Hotel zum ein und auspacken.

2026-10-25 • via Nuitee
K
Katerina • couple • gr
5
2026-10-25 • via Nuitee
S
SOKRATIS • solo_traveller • gr
10
2026-10-25 • via Nuitee
S
Sandra • family_with_children • nl
9
Mooi en sfeervol hotel
Pros:

Hotel heeft een hele mooie uitstraling, mooi materiaal gebruik, sfeervol en ruime kamer. Alles op loopafstand

Cons:

Nvt

2026-10-24 • via Nuitee
G
GEORGIOS • solo_traveller • gr
9
Τέλεια
Pros:

Καταπληκτικό κατάλυμα, σε πολύ καλό μέρος, μέσα στο κέντρο της πόλης. Όλα βρίσκονται σε πολύ μικρή απόσταση με τα πόδια. Το προσωπικό ήταν παραπάνω από ευγενικό, και αντιμετωπίσανε κάποια μικρά προβληματάκια με πολύ θετική διάθεση, με αποτέλεσμα τελικά να μην αισθάνομαι ότι δημιουργήθηκαν προβλήματα. Το συστήνω ανεπιφύλακτα.

Cons:

Υπήρξε ένα μικρό πρόβλημα με την υδραυλική εγκατάσταση του ξενοδοχείου την πρώτη ημέρα της επίσκεψης μου, με αποτέλεσμα να μην έχουμε για κάποιες ώρες νερό. Αυτό έγινε Παρασκευή βράδι και το Σάββατο το πρωί αποκατέστησαν την βλάβη, ενώ ταυτόχρονα ήταν πολύ ευγενικοί μαζί μας. Τέτοια προβλήματα κατά τη γνώμη μου είναι φυσικό να συμβαίνουν και ο υποδειγματικός τρόπος που το αντιμετώπισε το προσωπικό δείχνει το υψηλό επίπεδο εξυπηρέτησης που προσφέρει η επιχείρηση. Μπράβο τους.

2026-10-23 • via Nuitee
L
Lia • extended_group • de
9
Pros:

Lage

Cons:

Kaffee und wenig Auswahl beim Frühstück

2026-10-23 • via Nuitee
B
Bronkalla • couple • de
3
Pros:

Schöne Lage. Moderne Einrichtung

Cons:

Gebäude und Zimmer bereits bei Ankunft sehr schmutzig. Der Boden im Bad war voller Haare von den vorherigen Gästen. Der Boden im Zimmer war voller Staubflusen. Die Kaffeetassen waren dreckig. Am ersten Morgen gab es kein warmes Wasser. Das Schließsystem funktionierte nicht, sodass wir vor einem verschlossenen Haus standen. Frühstück war schlecht, wenig Auswahl.

2026-10-21 • via Nuitee
K
Kristýna • family_with_children • cz
6
2026-10-19 • via Nuitee
N
Nicolas • couple • de
10
2026-10-19 • via Nuitee
F
FILHOLS • solo_traveller • fr
8
Hôtel moderne bien placé impersonnel
Pros:

Équipements modernes
Très bien placé et au calme

Cons:

Hôtel impersonnel car il n’y a aucun contact chaleureux avec le personnel
Petit déjeuner réduit au minimum
Les 2 lumières de chevets hors service

2026-10-19 • via Nuitee
A
Assumpta • couple • es
7
Recomanable
Pros:

El personal amable, la ubicació està a prop del centre comercial amb un carrer ple de parades. El lloc es tranquil.

Cons:

Que no te recepció 24 hores. No te parking i al voltant només hi ha un parking privat petit. Costa una mica aparcar als voltants.

2026-10-13 • via Nuitee
W
Wendy • solo_traveller • us
7
Pros:

The Breakfast

Cons:

We had the premium room, but NEVER saw a jacuzzi, smh

2026-10-13 • via Nuitee
E
Eva • solo_traveller • at
9
Schöne, elegante Unterkunft in super Lage
Pros:

Großes Frühstück, elegante moderne Ausstattung, bequeme Betten

Cons:

Ziemlich hellhörig, sehr enger Lift und Stiege

2026-10-13 • via Nuitee