Hotel Colonial San Carlos Cancún Centro

Hotels
Independent
7 (53 reviews)
Cedro, Cancun, QROO, 77500 , Cancún , MX

Facilities

Free breakfast
Free WiFi
24-hour front desk
Continental breakfast
Wheelchair accessible
Free breakfast
Smoke-free property
Free continental breakfast
Well-lit path to entrance

Review Highlights

Pros:
Great location near transportation hubs
Friendly staff at reception
Convenient access to market
Good service and cleanliness reported by some guests
Cons:
Cleanliness issues including sewage smells and dirty rooms
Mixed reviews on service quality
Room quality concerns such as uncomfortable beds and musty odors
Lack of amenities like hot water and proper ventilation
Value for money concerns due to cleanliness, room quality, and service problems

Categories

Cleanliness
4.4
There were several complaints about cleanliness issues, including sewage smells and dirty rooms.
Service
6.7
Overall, service received mixed reviews with some guests praising the staff's friendliness while others had negative experiences with reception.
Location
7.9
The hotel's location near transportation hubs was generally well-received, although some guests mentioned concerns about the area's cleanliness and odor.
Room Quality
4.9
Many guests reported issues with room quality such as old facilities, uncomfortable beds, and musty odors.
Amenities
5.9
Amenities were lacking in several areas, with guests mentioning the absence of key facilities like hot water and proper ventilation.
Value for Money
5.3
Several guests expressed disappointment with the value for money, citing cleanliness, room quality, and service issues.
Food and Beverage
6.7
The food and beverage offerings received varied feedback, with some guests appreciating the service while others noted room for improvement.
Overall Experience
5.3
Overall, the hotel's ratings were below average, with guests reporting multiple issues affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:11

Property Description

Complimentary Continental Breakfast
Start your day with a delicious breakfast served daily from 7:00 AM to 9:00 AM.

LCD Televisions and Cable TV
Enjoy your favorite shows on the LCD televisions with cable channels provided in each of our 24 guestrooms.

Convenient City Center Location
Located in the heart of the city, our hotel offers easy access to popular attractions and dining options.

Book now for a delightful stay experience at our centrally located hotel.

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7
Based on 53 reviews
Cleanliness: 4.4
Service: 6.7
Location: 7.9
Room Quality: 4.9
Amenities: 5.9
Value for Money: 5.3
Food and Beverage: 6.7
Overall Experience: 5.3
H
hajime family
6
Pros:

Good location and reasonable

2025-05-09 via Nuitee
B
BeautifulMichelle family
2
Pros:

La recepcionista de la noche super GROSERA, ARROGANTE Y MAL EDUCADA!!! NUNCA REGRESARÉ.

En el hotel jardín te tratan súper bien!!! Vallan allá

2025-05-07 via Nuitee
V
Verified traveler
2
Pros:

Es aquerosamente repugnante el hotel todo sucio, las habitaciones huelen horribles las camas llenas de arañas, almohadas todas manchadas es una porqueria de hotel no recomiendo ni por la ubicacion no existe personal que atienda, los controles del aire acondicionado no funcionan.

2025-05-01 via Nuitee
U
Ulises friends
2
Pros:

No lo recomiendo, las fotografías no corresponden a las habitaciones mostradas. Muy inadecuado. Parecía motel de tercera

2025-04-13 via Nuitee
A
Arturo
6
Pros:

The bathroom had a sewage smell I asked to be moved to different rooms. Negative answer ,the smell was all over the room

2025-04-12 via Nuitee
T
Tamara friends
10
Pros:

Me encantó que está súper cerca del ADO, los de recepción súper amables y atentos, el lugar muy acogedor, si o si me volvería a quedar ahí, me encantó

2025-04-04 via Nuitee
G
Gregory
8
Pros:

Good staff

2025-04-03 via Nuitee
E
Elecom
8
Pros:

gracias por la atencion

2025-04-02 via Nuitee
J
Jennifer partner
8
Pros:

Staff is very nice and always helpful. If you stay in the city please be nice to the people who live there.

2025-04-01 via Nuitee
J
José Roberto
6
Pros:

Está cerca de la estación de autobuses ado y está cerca de la avenida donde pasan todos los transportes públicos que te llevan a la playa

2025-04-01 via Nuitee
J
Jesus Daniel Mercado family
2
Pros:

Nos dieron una habitación sucia, el jabón del baño estaba usado, el shampoo estaba abierto y había una toalla de baño usada.
Se le hizo saber a la persona de recepción al día siguiente del check in, y dijeron que no podían hacer nada por que ya se había realizado el check in.
Uno hace el check in y después recibe la habitación, como en todos lados.
Lo que pagas y recibes, no es lo que está mostrado en las fotos.
Uno sabe que es un hospedaje económico, pero no por eso te van a entregan una habitación sucia, de mal aspecto, lo mínimo que deberían de entregar es una habitación limpia.
Solicite la devolución de las otras noches que no me iba a quedar en ese hospedaje y no me la dieron, tuve que pagar nuevamente otro hospedaje y gasté más dinero.

No los recomiendo.

2025-03-13 via Nuitee
R
rex
8
Pros:

Good locación

2025-03-13 via Nuitee
M
María Hernández
4
Pros:

Olor a humedad, no me agrado la ubicación, por los negocios que le rodean.

2025-03-13 via Nuitee
A
Angel
10
Pros:

Exelente servicio al cliente y la limpieza

2025-03-09 via Nuitee
D
Daniel
6
Pros:

El olor es bastante feo, pero por el precio está bien

2025-03-09 via Nuitee
M
Mónica family
8
Pros:

Estuvo bien, nosotros solo la queríamos para dormir, estaría perfecta si hubieran tenido agua caliente para bañarse ya que por la hora en que llegábamos era incómodo bañarse con agua fría.

2025-03-06 via Nuitee
J
Jesus
10
Pros:

Está en una área súper mal mucha basura afuera y huele a puros orines

2025-03-05 via Nuitee
R
Rasmus
2
Pros:

Bra läge och nära busstationen ado. Men väldigt nergånget och behöver renovering.

2025-03-05 via Nuitee
B
Bruce friends
4
Pros:

for the price can't really complain

2025-03-04 via Nuitee
J
jatinder partner
4
Pros:

Very smelly in the unit, Mattress were very bad.

2025-02-28 via Nuitee