CASA HOTEL LAS HORTENSIAS

Hotels
8.8 (14 reviews)
3-40 Calle 11 , Jardin , co

listing image 1
Show all photos

Facilities

Non-smoking rooms
Family rooms
Tour desk
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Board games/puzzles
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-31 19:34

Property Description

Charming Accommodations
Experience comfort and convenience in our family rooms equipped with flat-screen TVs and free WiFi.

Relaxing Common Areas
Unwind in our shared lounge area after a day of exploring the beautiful town of Jardin.

Delicious Breakfast Options
Start your day right with a tasty continental breakfast served daily at our hotel.

Book now for an unforgettable stay at CASA HOTEL LAS HORTENSIAS.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.8
Based on 14 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
M
Maggie • family_with_children
10
Pros:

Nuestra estancia en El Jardín fue, literalmente, una de las mejores experiencias de nuestra vida.
Desde el primer momento, la atención en el front desk fue simplemente maravillosa. La persona que nos recibió fue increíble: amable, paciente, atenta y siempre pendiente de que estuviéramos bien. Yo no me sentía muy bien al inicio y aun así me asistió en todo, con una disposición hermosa que realmente marcó la diferencia.

La comida y el desayuno… deliciosos.
Cada detalle del lugar se siente mágico, lindo, acogedor. Fue una experiencia maravillosa, mágica e inolvidable.

Definitivamente lo recomiendo 100%.
Y a la persona que nos atendió: gracias. ¡Fuiste un 10/10!

2025-11-28 • via Nuitee
S
Stéphane • family_with_children • fr
9
Bon rapport qualité prix
Pros:

Chambre confortable, personnel agréable et serviable, bon petit déjeuner, bien situé

Cons:

Le petit déjeuner pourrait être un peu plus généreux

2025-09-02 • via Nuitee
S
Serena • couple • it
8
Piacevoli pausa sulle colline di Jardin
Pros:

Struttura completamente ristrutturata, luminosa e curata nei dettagli.
Bagno nuovo, comodo con doccia enorme.

Cons:

Camere leggermente anguste e poco insonorizzate.
L’acqua calda purtroppo è veramente poca. Da rivedere l’opzione del boiler.

2025-08-14 • via Nuitee
K
Kelly • family with young children • aw
9
THE HOTEL WAS AMAZING
Pros:

THE LOCATION WAS SUPER GOOD, REALLY CLOSE TO EVERYTHING.

Cons:

THAT ONE OF THE STAFF MEMBERS ACCUSED MY PARENTS OF GRABBING THE REMOTE CONTROL FROM ANOTHER ROOM. ( WICH WAS OCUPIED) AND SHE WAS VERY PERSISTANCE WITH HER ACCUSATIONS.

2025-05-15 • via Nuitee
Z
Zoraya
10
Pros:

Bien fue una opción buena d ehospedaje

2025-01-26 • via Nuitee
L
Laura • group • co
10
Exceptional
2025-01-06 • via Nuitee
M
Magdoxi • family with young children • ca
8
Very good
2024-12-02 • via Nuitee
M
Magdoxi • family with young children • ca
8
Very picturesque and beautiful.
Pros:

Location was good and the hotel look beautiful.

Cons:

On two occasions they tried to charge room tax. Very careful, foreigners don’t pay tax in hotels. The bathroom in the room was small. One of the rooms had a cockroach. The staff must improve.

2024-11-30 • via Nuitee
J
Jesus • young couple • co
10
Exceptional
2024-07-28 • via Nuitee
R
Rendón • with friends • co
8
Very good
2024-06-13 • via Nuitee
P
Patrick • young couple • ca
8
Very good
Pros:

Quaint little hotel. Staff was very friendly
Different arrangement of rooms and I only think 5 of them.

Cons:

Cold shower one morning
Breakfast could be improved greatly and this site should communicate that it was mentioned to be included in the price to the hotel

2024-05-17 • via Nuitee
K
Kiara • group • cw
10
Exceptional
2024-03-27 • via Nuitee
L
Lilla • family with young children • hu
7
Good
Pros:

We (three of us) spent 1 night in the “Family room with private bathroom” accomodation.
The location of the hotel is great, sits right behind the main squar and the Cathedral of Jardín.
The staff was very welcoming and helpful. They kindly stored our luggages for a few hours after check-out time.
Our room was spacious and clean, they provided extra blankets for the night.
The bathroom was well equipped, comfortable and clean although it was situated outside of our room.

Cons:

Our bathroom was situated outside of the room, next to the reception area, althought it was never mentioned. There are a few room options in this hotel which mention that their private bathroom is an external one. In our case it did not happen like that. Be aware if you’re about to book the “Family room with private bathroom”.

Please, promote the rooms honestly!

The room opens directly to the lounge-reception area, which made it quite noisy when a group arrived at night.

Overall it was ok for only one night, but would be very annoying for a longer period.

It was quiet expensive for what we got.

2024-03-07 • via Nuitee
M
Maria • group • co
9
Superb
2024-02-07 • via Nuitee