Level Chicago - River North

Hotels
369 West Grand Avenue , Chicago , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable beds
Great location
Helpful staff
Good amenities
Cons:
Deposits not clearly stated
Clean towels not provided
Small rooms

Categories

Cleanliness
8.5
Some reviews mention issues with cleanliness, such as not receiving clean towels.
Service
9.5
Overall positive mentions of the staff's helpfulness and service.
Location
9.5
Frequent mentions of the central location and convenience.
Room Quality
8.5
Some complaints about small bedrooms and various issues with the room's facilities.
Amenities
9.5
Positive feedback regarding amenities such as pool, sauna, and kitchen facilities.
Value for Money
9
Generally considered good value, with some concerns regarding deposit amounts.
Food and Beverage
8.5
Limited mentions; noting a desire for more nearby food options.
Overall Experience
9
General satisfaction, but with some notable concerns leading to a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:01

Property Description

Luxurious Hotel in Chicago's River North District

Concierge Services and Outdoor Pool: Level Chicago - River North offers concierge services, a seasonal outdoor pool, and a fitness centre for a relaxing stay.

Well-Equipped Rooms: Some rooms feature a kitchen with modern appliances like a fridge, dishwasher, and oven, ensuring a comfortable and convenient stay.

Convenient Location and Nearby Attractions: Located in the vibrant River North district, the hotel is close to popular attractions like Shops at Northbridge and Willis Tower, making it an ideal choice for travelers.

Book now for an unforgettable stay at Level Chicago - River North and experience the best of Chicago's hospitality.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 65 per day.

Location

Guest Reviews

Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
L
Lacy • couple • us
10
2026-06-23 • via Nuitee
C
Cyril • solo_traveller • fr
8
2026-06-22 • via Nuitee
M
Martin • extended_group • de
9
2026-06-12 • via Nuitee
K
Koch • solo_traveller • us
10
Great place
Pros:

Staff was fast friendly and helpful rooms were immaculate.

Cons:

Loved everything

2026-06-07 • via Nuitee
L
Lily • family_with_children • co
10
2026-05-28 • via Nuitee
M
Melissa • family_with_children • us
10
Very cozy! Great location.
Pros:

The amenities, private usage of the elevators

2026-05-26 • via Nuitee
J
Jean-Nicolas • extended_group • us
7
2026-05-26 • via Nuitee
C
caro • extended_group • es
10
Pros:

Correcto

Cons:

No nos dejaron hacer check our later

2026-05-25 • via Nuitee
A
Alexandra • extended_group • fr
8
Bonne adresse pour séjourner à Chicago
Pros:

Super appartement tout confort avec très belle vue sur Chicago, bon emplacement

Cons:

Les vitres auraient pu être nettoyées, le personnel correct mais pas très chaleureux

2026-05-24 • via Nuitee
S
Sergii • solo_traveller • us
1
2026-05-23 • via Nuitee
A
Annaliese • extended_group • at
8
Great location and amenities, better for couples vs. groups
Pros:

Very centrally located, nice gym and sauna/steam room! The bed in the bedroom was very comfortable and there is plenty of storage. They also offered high quality toiletries.

Cons:

The staff was semi-attentive and during the check in the staff werent the most welcoming, certain basic things like a hair dryer needed to be requested. A security deposit of $200/ Per Night needs to be paid- we were suprised by this at it should be clearer that it is per night and not for a total stay.
We were 3 people and so the sofa bed was used, it was not made up upon arrival even though the booking was for three. Also the sofa itself looked really worn with stains. The blinds in the living room also don’t really block out the light so it is really bright in the morning.

2026-05-17 • via Nuitee
L
Lauryn • couple • us
10
2026-05-12 • via Nuitee
D
Delana • extended_group • us
10
Excellent hotel, I’d recommend it to others.
Pros:

I like that the property was clean. Ari, Corey, and Natalie are staff members who I would like to recognize they were great with helping me with a few issues I were having. I’d highly recommend.

Cons:

I had troubles with opening my balcony door so I couldn’t really enjoy it but besides this everything was great.

2026-04-25 • via Nuitee
N
Nattapat • couple • us
10
Enjoy the stay here . Nice room with everything , Kitchen , Laundary .
Pros:

Love everything

Cons:

None

2026-04-23 • via Nuitee
C
Cole • couple • us
7
Cool
Pros:

View

Cons:

Elevator

2026-04-21 • via Nuitee
L
lena • couple • us
10
2026-04-17 • via Nuitee
V
Vanity • couple • us
10
2026-04-17 • via Nuitee
L
Lashonda • couple • us
10
Comfortable
Pros:

Everything

2026-04-14 • via Nuitee
O
Olga • extended_group • us
1
Misleading listing and poor value — comfortable for only one guest
Pros:

Except good location - Nothing!

Cons:

I booked a “deluxe apartment” advertised as suitable for 4 adults, with a large bed and a sofa bed. In reality, the unit had one queen bed and a non-convertible sitting sofa, which is not usable for sleeping.

This created a very uncomfortable situation: two unrelated adults had to share one bed, while the sofa was completely unsuitable even for short rest. No proper bedding was provided for additional guests — only a thin throw instead of a blanket. As a result, I had to share one blanket with my friend, even though we had planned to sleep in separate spaces.

The apartment clearly does not meet the stated capacity. Even under the most generous assumption (2 on the bed, 1 on the sofa), it only accommodates 3 people — not 4.

Additionally:
• The unit provided was smaller than what was booked
• Equipment and supplies are clearly designed for 1–2 guests, not 4
• There was visible dust in the room — I had to clean it myself as it was moving around with airflow

For a property positioned as higher-end, especially with a $200/night deposit, this level of comfort is unacceptable.

The property refused to offer any resolution or compensation. I had to escalate the issue through Booking.

Recommendation:
If you are booking for more than 2 people, be prepared not only for discomfort but also for the possibility of having to share a single queen bed despite the listing stating accommodation for four guests.

2026-04-09 • via Nuitee
M
Mikyah • solo_traveller • us
10
2026-04-06 • via Nuitee