Level Chicago River North

Hotels
9 (252 reviews)
369 West Grand Avenue , Chicago , us

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Hot tub/Jacuzzi
Sauna
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Comfortable beds
Great location
Helpful staff
Good amenities
Cons:
Deposits not clearly stated
Clean towels not provided
Small rooms

Categories

Cleanliness
8.5
Some reviews mention issues with cleanliness, such as not receiving clean towels.
Service
9.5
Overall positive mentions of the staff's helpfulness and service.
Location
9.5
Frequent mentions of the central location and convenience.
Room Quality
8.5
Some complaints about small bedrooms and various issues with the room's facilities.
Amenities
9.5
Positive feedback regarding amenities such as pool, sauna, and kitchen facilities.
Value for Money
9
Generally considered good value, with some concerns regarding deposit amounts.
Food and Beverage
8.5
Limited mentions; noting a desire for more nearby food options.
Overall Experience
9
General satisfaction, but with some notable concerns leading to a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:01

Property Description

Luxurious Amenities
Experience the best of Chicago at Level Chicago River North. Enjoy a seasonal outdoor pool, free WiFi, and a fitness centre during your stay. Relax in non-smoking rooms equipped with modern amenities like flat-screen TVs and air conditioning.

Prime Location
Conveniently situated near popular attractions such as the Chicago Museum of Contemporary Art and Willis Tower, our hotel is the perfect choice for travelers looking to explore the city. Private parking is available on site for your convenience.

Exceptional Service
Our dedicated staff at the 24-hour front desk are ready to assist you with any inquiries, ensuring a seamless and enjoyable stay. Book now and discover the vibrant city of Chicago with ease.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

9
Based on 252 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
N
Nija • family_with_children • us
1
2026-02-14 • via Nuitee
S
Steffen • solo_traveller • de
10
2026-01-28 • via Nuitee
N
Natasha • family_with_children • us
10
2026-01-25 • via Nuitee
C
Ceara • extended_group • us
9
2026-01-10 • via Nuitee
A
Alessio Azzolini • extended_group • it
10
2026-01-09 • via Nuitee
M
Menendez • extended_group • es
9
2026-01-03 • via Nuitee
N
Noemie • extended_group • fr
10
Séjour au top
Pros:

L’appartement est très bien équipé et confortable. Les lits sont top et moelleux pour passer une bonne nuit. Il y a tout l’équipement nécessaire.

Cons:

Rien, tout était parfait.

2025-12-31 • via Nuitee
C
Carrie • couple • us
10
Pros:

The staff was amazing!!

2025-12-26 • via Nuitee
L
Lasheena • couple • us
10
Peaceful ☺️
Pros:

Every thing was perfect the fact has kitchen was a plus

Cons:

Nothing every thing right on

2025-12-23 • via Nuitee
C
Calafell Yesim • family_with_children • us
10
2025-12-15 • via Nuitee
P
Percy • couple • us
10
2025-12-15 • via Nuitee
C
Castro • couple • us
10
2025-12-09 • via Nuitee
S
Shaun'ta • family_with_children • us
9
Pros:

Full kitchen with appliances to cook. Enclosed parking especially during the snow. Clean and convenient

Cons:

Very small 2nd bedroom with exaggerated main suite. A little frustrating to call each time to open the parking garage door.

2025-12-03 • via Nuitee
H
Hryn • solo_traveller • ua
10
2025-11-28 • via Nuitee
M
Milica • extended_group • rs
8
Pros:

The parking is paying

Cons:

everthing else so beautiful

2025-11-26 • via Nuitee
B
Burr • couple • us
1
Pros:

Location

Cons:

No hot water on first night. Told them right away. They said they’d send maintenance the next day.

2025-11-24 • via Nuitee
N
Nadia • extended_group • sa
9
Pros:

Clean , comfortable, location

Cons:

We can hear the noise from the street .
The bedroom is small

2025-11-22 • via Nuitee
A
Andrei-Bogdan • extended_group • ro
10
2025-11-21 • via Nuitee
M
mark • solo_traveller • ie
6
Disappointed, capable of much more!
Pros:

It was central!

Cons:

You have to hand over a whopping 400e as a deposit for a single nights stay!
This is nt mentioned anywhere where I could see it and should be in capital letters on the booking sign.
I asked for the room to be cleaned - it wasn’t
I asked for clean towels - I didn’t get them.
The lift broke down one of the days I was there
No curtains to block out a serious amount of sun that comes in the apartment window in the morning.
The TV by the bed wouldn’t switch on initially when I was there
Overall a disappointment!
Mark
Dublin

2025-11-20 • via Nuitee
A
Agee • couple • us
10
2025-11-13 • via Nuitee