Hotel Madrid Deluxe Neiva

Hotels
7.7 (7 reviews)
1333 Carrera 1h , Neiva , co

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Non-smoking throughout
Front desk (limited hours)
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Review Highlights

Cons:
Unpleasant reception staff
Uncomfortable rooms
Dirty bathrooms
Poor breakfast service
Low value for money

Categories

Cleanliness
3
Guests mentioned dirty bathrooms and discomfort in the rooms.
Service
1
Guests had extremely negative experiences with reception staff and breakfast service.
Location
5
No specific feedback provided about the hotel's location.
Room Quality
2
Guests found the rooms uncomfortable and poorly maintained.
Amenities
3
No specific feedback provided about the amenities.
Value for Money
2
Guests felt the quality of service did not match the price paid.
Food and Beverage
1
Breakfast service was inadequate and not provided as requested.
Overall Experience
1.4
Guests strongly discouraged others from staying at the hotel due to poor service and conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-30 04:04

Property Description

Luxurious Accommodation

Indulge in our well-appointed rooms with modern amenities for a comfortable stay. From flat-screen TVs to plush bedding, we have everything you need for a relaxing experience.

Charming Outdoor Spaces

Unwind in our picturesque garden and terrace, perfect for enjoying a peaceful retreat amidst nature. Ideal for sipping your morning coffee or stargazing at night.

Exceptional Service

Our dedicated staff is available 24/7 at the front desk to cater to all your needs. Enjoy the convenience of room service and make the most of your stay with us.

Experience a blend of comfort and convenience at Hotel Madrid Deluxe Neiva. Book now for an unforgettable stay!

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

7.7
Based on 7 reviews
Cleanliness: 3
Service: 1
Location: 5
Room Quality: 2
Amenities: 3
Value for Money: 2
Food and Beverage: 1
Overall Experience: 1.4
K
Katherynne • solo_traveller • co
10
Pros:

La atención es muy buena, personal muy amable

2025-08-28 • via Nuitee
G
Gary • couple • co
10
2025-08-12 • via Nuitee
J
Juan Cuellar 777 • couple • co
7
2025-07-19 • via Nuitee
Y
Yenny Adriana • couple • co
1
No me gustó
Cons:

La atención de una de las personas de recepción pésima (ni un saludo), la habitación incomoda, baños sucios, desde el primer día informe a qué hora necesitaba el desayuno, solo pude desayunar el primer día y el último, nunca llegó a tiempo, ofrecen una promoción y parece que les pidieras regalado porque te dan lo peor que tienen, no recomendado, haganle caso a las reseñas

2025-07-15 • via Nuitee
E
El • solo traveller • us
9
It was very good in general!! 👍
Pros:

The breakfast was good. The hotel was located on a quiet street and very secure. Parking was available in an enclosed garage with limited space. Very quiet at night so you can enjoy a peaceful sleep. My thanks to Alexandria for the awesome attention and service she provided making my stay at the hotel an enjoyable experience! I definitely recommend this reasonably priced hotel only minutes away from the airport and malls.

Cons:

The mini refrigerator in my room needed maintenance due to mold issues inside it. It seems they don’t air them out when they disconnect at the end of a stay.

2024-01-28 • via Nuitee
C
Charles • young couple • us
8
Very good
Pros:

Nice breakfast

2024-01-18 • via Nuitee
G
Gosia • young couple • es
9
Superb
2023-08-25 • via Nuitee