City Express by Marriott Cancun Aeropuerto

Hotels
City Express
7.9 (4310 reviews)
BLVD. LUIS DONALDO COLOSIO LT. 03, SANTA ANNA (SUPERMANZANA 301), BENITO JUAREZ, QUINTANA ROO , Cancún , mx

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good location
Free shuttle service
Cons:
Overbooking issues
Poor cleanliness

Categories

Cleanliness
7.04
Multiple reviews indicated dirty rooms and unclean dining areas.
Service
9.01
Shuttle service is praised, though some staff interactions were poor.
Location
9.05
Convenient proximity to the airport highlighted in many reviews.
Room Quality
7.5
Rooms reported to be small and somewhat dated.
Amenities
7.53
Amenities such as breakfast options were insufficient.
Value for Money
7.99
Generally acceptable for a night near the airport, but not great overall.
Food and Beverage
6.54
Breakfast received significant criticism for quality and variety.
Overall Experience
8.51
Served its purpose for a one-night stay but with several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:55

Property Description

Modern Accommodation with Convenient Amenities
City Express by Marriott Cancun Aeropuerto offers a modern stay just 1 km from Cancún International Airport. Guests can enjoy the outdoor pool, fitness centre, and on-site restaurant. The hotel also provides a business centre, sun terrace, and free WiFi for convenience.

Close Proximity to Key Attractions
Situated 9 km from Cancun Underwater Museum and 17 km from Beto Avila Stadium and Cancun Government Palace, this hotel is centrally located for guests looking to explore the city's popular attractions.

Exceptional Services and Facilities
With a 24-hour front desk, shuttle service, and room service, City Express ensures a comfortable and hassle-free stay for all guests. Book now to experience a seamless blend of comfort and convenience during your visit to Cancún.

Important information:

If you are traveling for business or pleasure and are looking for hotels near Cancun Airport, we recommend booking at City Express by Marriott Cancun Aeropuerto.With your reservation you can enjoy modern facilities such as the gym. Also, to start the day off right, we offer American-style breakfast, or if you wish you can order room service.To get around easily, the hotel has transportation within a 10-mile around. This service will be very useful if you need to travel from Cancun International Airport to the hotel and vise versa. Please check with the staff for availability and schedules.To take advantage of your stay in Cancun and the hotel's strategic location, you can visit nearby restaurants in the tourist area such as Guacamole Mexican Grill or Marisquería Los Delfines. Also, the Mayan Museum, the archaeological zone or the Laguna del Amor, a natural attraction.Book and live the experience that City Express by Marriott Cancún Aeropuerto has for you.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 4310 reviews
Cleanliness: 7.04
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 7.53
Value for Money: 7.99
Food and Beverage: 6.54
Overall Experience: 8.51
A
Anna couple ca
9
2026-07-18 via Nuitee
L
Liliana solo_traveller co
10
Pros:

Buenísimo que tenga un bus para ir y volver del aeropuerto y es muy cerca de éste. El desayuno es muy bueno, las habitaciones cómodas y limpias. El personal también es muy amable.

2026-07-18 via Nuitee
F
Faviola solo_traveller ca
9
Me funcionó para pasar una noche y descansar ya que está cerca del aeropuerto
Pros:

El hotel es muy práctico, y limpio

Cons:

El desayuno no es muy bueno

2026-07-18 via Nuitee
A
Almudena solo_traveller es
9
2026-07-18 via Nuitee
N
Nadia Denise couple ar
10
Excelente para escalas largas cerca del hotel
Pros:

La atención del personal excepcional. Especialmente de Leonel. El shuttle gratuito desde y hasta el aeropuerto las 24h es un plus muy importante. Recomiendo para escalas largas.

Cons:

2026-07-17 via Nuitee
T
Teresa Clyne solo_traveller ie
5
Nice place, lovely breakfast ,but need some serious customer care training
Pros:

The room was comfortable but tiny, the breakfast was fantastic, I was impressed 💯

Cons:

The night staff girl when we arrived was very ignorant and rude. And was there each evening and was equally as rude. No interest in answering queries or helping in any way. She needs some customer care training badly.

There is no fridge in the rooms and there was no coffee making facilities in the rooms ,you've to go downstairs for coffee, air conditioning had no decent control's on it, , it was too hot or it was Baltic.

2026-07-17 via Nuitee
J
julieta solo_traveller ar
10
Pros:

Me gustó mucho el traslado desde y hacia el aeropuerto. La comida rica y el servicio a la habitación muy bueno.
El desayuno variado..

Cons:

Nada

2026-07-17 via Nuitee
S
Samuel solo_traveller al
8
2026-07-17 via Nuitee
I
Ivana couple ar
10
2026-07-16 via Nuitee
C
Carol family_with_children ca
10
Pros:

Breakfast was good. Staff was nice and helpful.

Cons:

It smells in the elevator.

2026-07-16 via Nuitee
M
Marlene solo_traveller at
7
Pros:

Nahe am Flughafen und die Rezeption ist 24 Stunden besetzt, wir sind erst sehr spät eingecheckt (4 Uhr in der Früh) und es war kein Problem. Für eine Nacht völlig in Ordnung.

2026-07-16 via Nuitee
M
Meza solo_traveller us
10
Pros:

Todo sobre todo el desayuno

2026-07-16 via Nuitee
T
Tiziana couple it
7
Pros:

Ottima posizione utile per raggiungere l’aeroporto grazie al servizio navetta sempre disponibile! Pulizia delle camere e colazione inclusa variata e molto buona!

2026-07-16 via Nuitee
R
Rick solo_traveller nl
8
Fijne locatie, prijs kwaliteit in orde.
Pros:

Locatie t.o.v. vliegveld na een lange een reisdag.

Ontbijt buffet niet uitgebreid naar voldoende voor een goede dag start, voor ons en de kinderen van 11 en 15.

Cons:

Niets, het voldeed aan de verwachtingen conform aanbod en recenties.

2026-07-16 via Nuitee
M
Mango solo_traveller us
2
Bad experience
Pros:

I could not find the transport shuttle bus
So I will never stay there again
Some very nice people
But I really didn't enjoy being there because it was just too antiseptic
And they really need to get their act together about that shuttle bus

2026-07-16 via Nuitee
I
Ivana family_with_children ar
10
2026-07-16 via Nuitee
J
Janina solo_traveller nl
10
Nice hotel
Pros:

Convenient, near the airport.

2026-07-16 via Nuitee
G
Guadalupe solo_traveller us
9
Comodidad y excelente servicio
Pros:

Muy cerca del aeropuerto y la habitación cómoda.

Cons:

El menú de alimentos.

2026-07-15 via Nuitee
A
Alejandra family_with_children nl
7
Excelent for one night!
Pros:

The room was comfortable.

Cons:

Breakfast: For me was just okay, but for the rest of my group was not satisfying; they did not like it.
The plates and glasses were of recyclable paper... I don't see how beneficial these could be for the environment. The plates were so small that everyone was using at least three. The glasses were covered with a plastic bag... meaning a lot of plastic and at least two paper glasses per person. I would really evaluate this issue.
The location is in the middle of nowhere. We arrived at around 11:00 pm, and it was not possible to eat anything. Luckily, there was a shop, and we grabbed something.

2026-07-15 via Nuitee
W
Walter solo_traveller br
7
Pros:

Limpeza

Cons:

Tudo ok

2026-07-15 via Nuitee