City Express by Marriott Cancun Aeropuerto

Hotels
•
City Express
7.9 (4433 reviews)
BLVD. LUIS DONALDO COLOSIO LT. 03, SANTA ANNA (SUPERMANZANA 301), BENITO JUAREZ, QUINTANA ROO , Cancún , MX

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good location
Free shuttle service
Cons:
Overbooking issues
Poor cleanliness

Categories

Cleanliness
7.04
Multiple reviews indicated dirty rooms and unclean dining areas.
Service
9.01
Shuttle service is praised, though some staff interactions were poor.
Location
9.05
Convenient proximity to the airport highlighted in many reviews.
Room Quality
7.5
Rooms reported to be small and somewhat dated.
Amenities
7.53
Amenities such as breakfast options were insufficient.
Value for Money
7.99
Generally acceptable for a night near the airport, but not great overall.
Food and Beverage
6.54
Breakfast received significant criticism for quality and variety.
Overall Experience
8.51
Served its purpose for a one-night stay but with several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:55

Property Description

Modern Accommodation with Convenient Amenities
City Express by Marriott Cancun Aeropuerto offers a modern stay just 1 km from Cancún International Airport. Guests can enjoy the outdoor pool, fitness centre, and on-site restaurant. The hotel also provides a business centre, sun terrace, and free WiFi for convenience.

Close Proximity to Key Attractions
Situated 9 km from Cancun Underwater Museum and 17 km from Beto Avila Stadium and Cancun Government Palace, this hotel is centrally located for guests looking to explore the city's popular attractions.

Exceptional Services and Facilities
With a 24-hour front desk, shuttle service, and room service, City Express ensures a comfortable and hassle-free stay for all guests. Book now to experience a seamless blend of comfort and convenience during your visit to Cancún.

Important information:

If you are traveling for business or pleasure and are looking for hotels near Cancun Airport, we recommend booking at City Express by Marriott Cancun Aeropuerto.With your reservation you can enjoy modern facilities such as the gym. Also, to start the day off right, we offer American-style breakfast, or if you wish you can order room service.To get around easily, the hotel has transportation within a 10-mile around. This service will be very useful if you need to travel from Cancun International Airport to the hotel and vise versa. Please check with the staff for availability and schedules.To take advantage of your stay in Cancun and the hotel's strategic location, you can visit nearby restaurants in the tourist area such as Guacamole Mexican Grill or Marisquería Los Delfines. Also, the Mayan Museum, the archaeological zone or the Laguna del Amor, a natural attraction.Book and live the experience that City Express by Marriott Cancún Aeropuerto has for you.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

7.9
Based on 4433 reviews
Cleanliness: 7.04
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 7.53
Value for Money: 7.99
Food and Beverage: 6.54
Overall Experience: 8.51
A
Alessandro • solo_traveller • it
8
2026-10-16 • via Nuitee
S
Saul • couple • mx
10
Placentera
Pros:

La.atencion en.el restaurant

Cons:

.

2026-10-16 • via Nuitee
L
LUIS • family_with_children • mx
10
Pros:

El chico de la camioneta a el aeropuerto muy amable

Cons:

Todo está bien

2026-10-15 • via Nuitee
D
Daphne • couple • be
8
Hondvriendelijk en rustig gelegen hotel dichtbij luchthaven
Pros:

Shuttle service luchthaven gratis en dichtbij ideaal voor 1 overnachting.
Zeer vriendelijk behulpzaam personeel.
Hondvriendelijk
Ontbijtbuffet

Cons:

Het zwembad was niet toegankelijk door werkzaamheden en dit stond niet bij de booking. Had daarom ook dit hotel gekozen!!

2026-10-15 • via Nuitee
M
Marie-France • solo_traveller • ca
8
Une nuit arrivée tardive de mon vol
Pros:

Piscine et petit déjeuner

Cons:

Rien

2026-10-15 • via Nuitee
J
Juan • family_with_children • pe
10
Buen sitio para pasar una estancia corta
Pros:

La ubicación, la limpieza, la atención del personal y el servicio de transporte al aeropuerto.

2026-10-15 • via Nuitee
A
Angel • couple • es
9
2026-10-15 • via Nuitee
M
Mallory • couple • us
8
Excellent staff and great place to rest after a long flight!
Pros:

Staff was excellent providing extended late checkout. Breakfast was also included. They also had a nice lobby area that made it easy to work remotely.

Cons:

Hotel is a bit dated in areas and the rooms do not have a minifridge. Not make or break for a short stay.

2026-10-14 • via Nuitee
M
Maria • solo_traveller • fr
8
Pros:

Proximité de l'aéroport et navettes gratuites
Idéal pour une escale rapide
Personnel très accueillant et à l'écoute

Cons:

Propreté perfectible
Vue sur parking éclairé toute la nuit : pas gênant pour une escale, à éviter pour un séjour

2026-10-14 • via Nuitee
V
VELEZ • couple • mx
8
Atención a clientes.
Pros:

La ubicación. El servicio de traslado al aeropuerto.

Cons:

El trato del personal de recepción. las Almohadas y el colchón.

2026-10-14 • via Nuitee
T
Thomas • solo_traveller • us
6
2026-10-14 • via Nuitee
M
M.Cain • couple • ca
9
2026-10-14 • via Nuitee
R
RobertoVelandia • solo_traveller • co
8
Un hotel normal nada de otro mundo
Pros:

El desayuno bueno generoso abundante

Cons:

El secador estaba achicharrado, demorado el Transfer en el aeropuerto

2026-10-14 • via Nuitee
S
Sergio • solo_traveller • mx
9
2026-10-13 • via Nuitee
J
JOSE ANGEL • solo_traveller • es
9
2026-10-13 • via Nuitee
S
Stefan Michael • solo_traveller • at
3
Very disappointed - never again
Cons:

We‘ve booked the hotel because of one reason - the free airport shuttle.
And exactly this did not work!
We tried to arrange pickup service a few days before but we got the feedback that we have schedule it when we were ready at the airport.
We tried as we were told but we did not get any response. We were forced to get a ridiculously expensive taxi to the taxi.
When we are explained it to the staff. We did not got any apology/compensation.
They explained to me that the shuttle service is a different company and they know that something like that can happen.
I am not interested in the company structure organization.
I wanted the shuttle for which i paid and no bs.
I definitely do not recommend this hotel!!!

2026-10-13 • via Nuitee
N
Noé • couple • us
10
Bueno para no mas de una noche, cercano al aerpuerto
Pros:

Todo bien en general, cerca del aeropuerto llegue a la media noche y fueron por nosotros para llevarnos al hotel es algo bueno ya que los taxis suelen ser caros uncluyendo distancias cortas

Cons:

habia un poco de ruido en la madrugada pero supongoo era gente que iba llegando o saliendo del hotel

2026-10-13 • via Nuitee
C
Carlos • couple • pa
5
Mala experiencia y mal servicio.
Pros:

La cercanía y el shuttle al aeropuerto

Cons:

La televisión no funcionaba y lo peor cuando llamé a recepción, la persona me indicó que le iba a dejar mensaje al del siguiente turno y ojo yo solo estaría esa noche. Por otro lado, la ducha no tenía cortina y todo se mojaba al bañarse. La verdad muy mala experiencia, comparado con hoteles que también en este viaje, cuyos precios eran más bajos y mucha mejor atención. Creo que no volvería a utilizarlo.
Puedo entender que pasen cosas, pero que uno reporte y no resuelvan..me parece de muy mal gusto. Ya eran las 9 y tantos de la noche y la verdad estaba tan cansado que no quise peleármelo esa noche. Ojalá estos comentarios ayuden a resolver para otras personas y que no tengan Que vivir esta experiencia.

2026-10-13 • via Nuitee
M
Maria Constanza • solo_traveller • mx
9
2026-10-12 • via Nuitee
J
Janina • solo_traveller • mx
8
Convient but not very comfortable
Pros:

The rooms are simple but nice, the installations clean

Cons:

The friendliness of the staff could definitely use some improvement, breakfast was very scarce. Communication regarding the shuttle pickup at the airport was not enough.

2026-10-11 • via Nuitee