Hotel Grand Usman

Hotels
6.1 (13 reviews)
Dorgah Moholla Road , Sylhet , bd

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Terrace
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
See all facilities

Review Highlights

Cons:
Bad service
Dirty rooms
Uncomfortable facilities
High prices
Poor room quality
Lack of amenities
Mixed location feedback

Categories

Cleanliness
3
Guests were highly dissatisfied with the cleanliness of the hotel, citing dirty rooms and unpleasant facilities.
Service
2
Service received overwhelmingly negative feedback, with guests expressing disappointment in staff behavior and lack of responsiveness.
Location
5
Mixed reviews on location, with some guests mentioning inconvenience while others appreciated the proximity to landmarks.
Room Quality
3
Rooms were criticized for being small, uncomfortable, and inadequately maintained.
Amenities
5
Limited amenities available, with some guests mentioning issues with basic services.
Value for Money
3.5
Guests felt that the high prices were not justified by the poor quality of services and facilities.
Food and Beverage
5
Food services received mixed feedback, with some guests expressing dissatisfaction with the variety and quality.
Overall Experience
3
The overall experience at the hotel was overwhelmingly negative, with guests regretting their stay and requesting refunds.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-30 06:36

Property Description

Modern Amenities and Comfort
Experience a comfortable stay at Hotel Grand Usman with free WiFi, free private parking, and a welcoming terrace for relaxation.

Exceptional Service
Our dedicated staff are available 24/7 at the reception to provide guidance and ensure a smooth and enjoyable stay for all our guests.

Convenient Location
Located just 9 km from Osmani International Airport, Hotel Grand Usman is easily accessible for travelers seeking convenience and comfort.

To book your stay at Hotel Grand Usman and enjoy these fantastic amenities, visit our website or contact us directly.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

6.1
Based on 13 reviews
Cleanliness: 3
Service: 2
Location: 5
Room Quality: 3
Amenities: 5
Value for Money: 3.5
Food and Beverage: 5
Overall Experience: 3
H
Hamdun • couple • us
5
2025-08-06 • via Nuitee
S
Shiraj • couple • bd
1
Bad service
Pros:

I am not happy you hotel grand usman because not clean,very small and tanny bed ,disgusting toilet also I never seen before booking. Com gave them this kind of bad service for customers.
However, I would like to refund my money because I am not happy this hotel and uncomfortable also hotel prices so expensive. Bad service, not AC working and not electricity in the hotel all the time. So I hope you accept my request and refund my money ASAP.
Thank you
Your faithfully
Akm Tarak shiraj

Cons:

I already explained to you before pages however it was really bad service I never seen before.

2025-08-04 • via Nuitee
M
muhin • couple • bd
4
2025-07-06 • via Nuitee
M
Moynul • family with young children • bd
3
Poor
2025-05-26 • via Nuitee
M
Mohammad • young couple • bd
8
Very good
2025-05-03 • via Nuitee
J
Jane • young couple • bd
10
Exceptional
2025-04-19 • via Nuitee
R
Roy • family with young children • bd
10
Exceptional
2025-04-04 • via Nuitee
F
Faiyad • solo traveller • bd
10
Exceptional
2025-03-03 • via Nuitee
M
Masnad • young couple • bd
5
Passable
2025-02-28 • via Nuitee
M
Manik • group • bd
8
Very good
2024-12-23 • via Nuitee
J
Jasm • review category business travellers • bd
8
Very good
2024-12-21 • via Nuitee
M
Moshiur • with friends • bd
5
Passable
2024-10-14 • via Nuitee
A
Ahad • review category business travellers • bd
2
Money west
Pros:

Location is good

Cons:

They are stuff & room boy is not helpful
After midnight they are off ac

2024-06-06 • via Nuitee