GiiA Hotel Nagoya Batam

Hotels
7.5 (376 reviews)
Jl. Raden Patah, Kampung Utama No.1, Batam , Nagoya , id

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Welcoming staff
Good breakfast
Cons:
Cleanliness issues
Slow service and lifts

Categories

Cleanliness
6.08
The rooms were dirty and not clean. Some sheets had stains.
Service
8.05
Staff was very welcoming and helpful, though service can be slow.
Location
8.09
Location is convenient but not ideal, as there were road works.
Room Quality
6.54
Rooms were generally clean but furniture was old and some amenities were lacking.
Amenities
7.07
Limited amenities such as hair dryers in rooms and laundry services.
Value for Money
8.03
The hotel is seen as value for money considering its location and services.
Food and Beverage
8.58
Breakfast was good and well received by guests.
Overall Experience
7.55
Guests appreciated their stay but highlighted several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:33

Property Description

Luxurious Property with Top-notch Amenities

Outdoor Pool, Spa, and Restaurant
Indulge in relaxation with our outdoor pool, rejuvenating spa, and exquisite dining options at the La Bamba Restaurant.

Comfortable Rooms with Modern Facilities
Experience modern comfort in our fully air-conditioned rooms equipped with a flat-screen TV, minibar, and fine bedding. Unwind in the en suite bathrooms with provided toiletries and shower facilities.

Convenience and Exceptional Service
Enjoy complimentary WiFi, luggage storage, and daily newspapers at our 24-hour front desk. Let our staff assist you with car rentals, airport transfers, and in-room massages for the ultimate convenience.

Ready to experience luxury and comfort at Nagoya Mansion Hotel and Residence? Book your stay now for an unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 376 reviews
Cleanliness: 6.08
Service: 8.05
Location: 8.09
Room Quality: 6.54
Amenities: 7.07
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 7.55
M
MOHAMAD SULHAN solo_traveller my
8
Pros:

Very good service

2026-08-18 via Nuitee
L
Lavanya extended_group sg
4
Pros:

Nothing

Cons:

The rooms was old . Dirty, the towel was smelly. The room had cockroaches.. totally disappointed.

2026-08-17 via Nuitee
M
Mohd couple my
1
sngt teruk…
Pros:

Tiada Yg Menarik

Cons:

Bilik Lampu Tak Terang Sngt… lif lambat utk naik dan turun… Hotel nya tak sepadan atau tak berbaloi dngn harga nya mcm bukan 4 bintang tpi 3 bintang jer…

2026-08-10 via Nuitee
A
Adib extended_group my
1
2026-08-07 via Nuitee
A
Adib couple my
1
2026-08-07 via Nuitee
M
Mohd Aznan solo_traveller my
7
Pros:

Near the town but not walking distance with top attractions places.

Cons:

Only 1 lift functionally and too slow. A lot of time waste waiting for the lift.
One of the aircond in the room was not fully function and hot in the middle of the night.

2026-08-04 via Nuitee
W
winda solo_traveller my
7
Pros:

Bilik besar , kaki tangan ramah ,

Cons:

Makanan kurang sedap

2026-08-03 via Nuitee
M
Mohd Shahrul Nizam extended_group my
7
2026-07-11 via Nuitee
I
IRZABAAH couple my
10
Pros:

Clean
friendly
value for money

Cons:

No

2026-07-09 via Nuitee
I
IRZABAAH couple my
10
Pros:

Value for money

2026-07-09 via Nuitee
R
rahimah couple my
9
bilik yang selesa, bersih dan luas
Pros:

berdekatan ngn banyak mall

Cons:

tiada

2026-06-28 via Nuitee
S
Subashkumaran family_with_children sg
8
2026-06-17 via Nuitee
A
Alias solo_traveller my
10
2026-06-10 via Nuitee
A
Alias solo_traveller my
10
2026-06-10 via Nuitee
I
Irwan Che Isa solo_traveller my
7
2026-06-08 via Nuitee
S
Sofiah solo_traveller my
8
2026-06-06 via Nuitee
N
Nur solo_traveller my
9
Pros:

Thankyou I like your hotel. I like the breakfast!!! Love it will repeat

Cons:

Nothing

2026-05-31 via Nuitee
H
Howard family_with_children za
4
Pros:

Friendly receptionist

Cons:

Room was not clean at all. Black long hair all over the floor, years of dust and dirt and things lying under the bed. Won't be staying there again!

2026-05-26 via Nuitee
I
Ilaa Dydy solo_traveller sg
10
Super 5 days 4 nights stay with 2 toddlers
Pros:

Comfortable room and bed. Clean and spacious, just nice for a family of 4 (2 adults and 2 toddlers). Had a nice room with city view!

Ms Maya, the manager there was top notch in her customer service! She recommended which place to eat, where to go with the kids, which mall to go, where to shop. Even gave out a contact for laundry services which is excellent in their services too!

Riekena was sweet and helpful too. She assist me with an extra card when I forgot to bring it down to pick up my laundry. Accompany me to my hotel level and assist to unlock the door when she could have just tap the lift and go..

The other female receptionist, which i forget her name (i'm sorry!) was sweet in assisting us with the booking of taxi too! Answering my queries and questions with a thoughtful smile.. Thank you so much! To the staffs who assisted me and family during our stay there (11.05.2026-15.05.2026) thank you so so much, we had an enjoyable stay there. Will definitely visit this hotel again! ❤️

Cons:

Bathroom was slightly small, no bathtub. But no worries, all is good. Also the air con took to long activate once on 😅

2026-05-16 via Nuitee
L
LEE SIN family_with_children my
10
2026-05-07 via Nuitee