Nagoya Mansion Hotel and Residence

Hotels
7.5 (335 reviews)
Jl. Raden Patah, Kampung Utama No.1, Batam , Nagoya , id

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Welcoming staff
Good breakfast
Cons:
Cleanliness issues
Slow service and lifts

Categories

Cleanliness
6.08
The rooms were dirty and not clean. Some sheets had stains.
Service
8.05
Staff was very welcoming and helpful, though service can be slow.
Location
8.09
Location is convenient but not ideal, as there were road works.
Room Quality
6.54
Rooms were generally clean but furniture was old and some amenities were lacking.
Amenities
7.07
Limited amenities such as hair dryers in rooms and laundry services.
Value for Money
8.03
The hotel is seen as value for money considering its location and services.
Food and Beverage
8.58
Breakfast was good and well received by guests.
Overall Experience
7.55
Guests appreciated their stay but highlighted several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:33

Property Description

Luxurious Property with Top-notch Amenities

Outdoor Pool, Spa, and Restaurant
Indulge in relaxation with our outdoor pool, rejuvenating spa, and exquisite dining options at the La Bamba Restaurant.

Comfortable Rooms with Modern Facilities
Experience modern comfort in our fully air-conditioned rooms equipped with a flat-screen TV, minibar, and fine bedding. Unwind in the en suite bathrooms with provided toiletries and shower facilities.

Convenience and Exceptional Service
Enjoy complimentary WiFi, luggage storage, and daily newspapers at our 24-hour front desk. Let our staff assist you with car rentals, airport transfers, and in-room massages for the ultimate convenience.

Ready to experience luxury and comfort at Nagoya Mansion Hotel and Residence? Book your stay now for an unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    People 6 years old and over stay for Rp 225,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 335 reviews
Cleanliness: 6.08
Service: 8.05
Location: 8.09
Room Quality: 6.54
Amenities: 7.07
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 7.55
A
Abd Latif • family_with_children • my
9
2026-02-10 • via Nuitee
P
Petrik • family_with_children • sg
9
Pros:

Maybe the food

Cons:

Abit out of the way

2026-02-09 • via Nuitee
M
Mawie Al Ansar • family_with_children • my
8
Cons:

Lift problem

2026-02-09 • via Nuitee
A
Annaboorani • family_with_children • sg
6
Pros:

Staff service
Breakfast

Cons:

The maintenance of the swimming pool. The area around it was very slippery with some algae patches here and there. No red tape to highlight the platform height area . Please improve on the maintenance of the pool area. Add some greenery around it to make area look more nature theme and cozy.

2026-02-09 • via Nuitee
M
Mawie Al Ansar • family_with_children • my
9
Pros:

Bilik bersih..kakitangan mesra pelanggan

Cons:

Lift bermasalah

2026-02-09 • via Nuitee
L
Low • family_with_children • my
7
2026-02-09 • via Nuitee
M
mohd affandi • family_with_children • my
8
2026-02-08 • via Nuitee
A
ANDY • family_with_children • my
7
2026-01-31 • via Nuitee
S
samuil • couple • bn
7
Pros:

Room rate is reasonable .

Cons:

In our bathroom, the shower area has no shelf to put the shampoo & soap which is very inconvenient.

2026-01-31 • via Nuitee
A
Abdullah • extended_group • my
8
2026-01-30 • via Nuitee
M
Maria Teresa A • couple • us
9
2026-01-27 • via Nuitee
S
Syafika • family_with_children • my
10
My batam stay
Pros:

The price is affordable and the room is spacious

Cons:

Nothing

2026-01-25 • via Nuitee
M
Mohd Hidayat • couple • my
9
2026-01-25 • via Nuitee
E
Eddry • family_with_children • sg
9
Pros:

Is easy to grab a car

Cons:

There's a torn blinds curtain never change..

2026-01-21 • via Nuitee
N
Nur • couple • my
8
2026-01-17 • via Nuitee
K
K • extended_group • in
6
2026-01-17 • via Nuitee
N
Nur Fitri Syafiqa • family_with_children • my
9
2026-01-13 • via Nuitee
A
Abdullnasser • solo_traveller • om
7
Pros:

Location

Cons:

Ac not good.

2026-01-09 • via Nuitee
E
Eugene • solo_traveller • sg
7
2026-01-08 • via Nuitee
F
Fika • couple • my
7
pleasant
Pros:

the staff is very welcoming and helpful upon registration at the counter. stayed 3D2N and we asked to change the bedsheet on 2nd day and they did it. they also provides laundry and massage services. breakfast was amazing too.

Cons:

we reached around 1pm on Wednesday and the room was not ready yet. i'm not sure if they do provides early check in or not.

2026-01-07 • via Nuitee