Premier Inn Wien City Hauptbahnhof

Hotels
8.2 (15955 reviews)
Sonnwendgasse 8 , Vienna , at

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Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Check-in issues
Cleanliness concerns

Categories

Cleanliness
7.61
Several mentions of cleanliness but some complaints about room maintenance.
Service
8.58
Generally friendly staff, but some issues with check-in experience.
Location
9.12
Convenient location near transportation and city attractions.
Room Quality
8.07
Rooms are comfortable, but some maintenance issues were reported.
Amenities
7.6
Limited amenities; some rooms had missing furniture.
Value for Money
8.26
Good deals for location, though some facilities are lacking.
Food and Beverage
8.11
Breakfast was good, but there were some issues with cleanliness.
Overall Experience
8.28
General positive sentiment with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:34

Property Description

Eco-Friendly Accommodation:
acom-Hotel Vienna is proud to be officially certified as eco-friendly, providing guests with a guilt-free stay in the heart of Vienna.

Comfortable and Well-Equipped Rooms:
Each air-conditioned room at acom-Hotel Vienna boasts modern amenities including boxspring beds, satellite TV, a work desk, and a bathroom with a hairdryer. Additionally, shared facilities on each floor allow guests to prepare coffee and tea at their convenience.

Delicious Dining Options:
Start your day right with a rich breakfast buffet featuring organic products and fresh local delicacies. Unwind in the bar with a selection of Austrian coffee specialties or enjoy a refreshing Spritzer on the Schanigarten terrace.

Book now and experience the eco-friendly charm and convenience of acom-Hotel Vienna!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 22 per day.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for € 30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 15955 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 8.07
Amenities: 7.6
Value for Money: 8.26
Food and Beverage: 8.11
Overall Experience: 8.28
L
Lana • couple • hr
10
Pros:

Dobra lokacija, fer cijena, osoblje top! Cisto, uredno, dorucak super.

2026-06-06 • via Nuitee
M
Magdalena • couple • pl
10
2026-06-06 • via Nuitee
S
Sian • solo_traveller • au
9
Pros:

Great location if you need to be close to the railway station. Plenty of eating and shopping options close by. Very new and comfy room.

Cons:

The only reason this hotel didn't get a 10 was that there was no fridge in the room. Everything else was spot on.

2026-06-06 • via Nuitee
M
Madhusmita • couple • de
9
2026-06-06 • via Nuitee
E
Elisabeth • extended_group • de
10
2026-06-06 • via Nuitee
W
watkins • solo_traveller • gb
8
Pros:

Very close to the train station. Staff Very helpful and friendly 😊

Cons:

Nothing

2026-06-06 • via Nuitee
C
Christian • solo_traveller • at
10
2026-06-05 • via Nuitee
I
ingrid • extended_group • nl
8
Pros:

Het was rustig op de kamer

Cons:

Het boekingssysteem lag eruit, dus dubbele boekingen, eerst was geregeld naar een ander hotel, maar zou de kamer kleiner zijn, na checken konden we wel de kamers krijgen. Het personeel bleef rustig en vriendelijk.

2026-06-05 • via Nuitee
E
Erica • couple • gb
6
Clean but basic
Pros:

Good location. Nice reception staff. Smelt lovely. Clean comfortable room

Cons:

No fridge in room. Not many toiletries. No choice of hot food for vegetarians at breakfast definitely not value for money. No working safe in room

2026-06-05 • via Nuitee
I
Ilja • solo_traveller • de
9
Man schläft gut dort
Pros:

Ausstattung, Lage, bequeme Betten

Cons:

Parkgarage

2026-06-05 • via Nuitee
S
Sabine • solo_traveller • at
9
2026-06-05 • via Nuitee
M
Martina • couple • de
8
Gerne wieder
Pros:

Gute Lage, nettes Personal, gutes Frühstück

Cons:

Einfahrt in die Parkgarage etwas eng.

2026-06-05 • via Nuitee
M
Marcellino • family_with_children • de
9
Pros:

Ich bin extremes Wohlbefinden,
in diesem Haus
Bin oft geschäftlich und privat in Wien.
Premier Inn ist für beides perfekt.
Weit weg von zu Hause und trotzdem wohlfühlen .

Cons:

MMM mal überlegen ,!
Süßigkeiten kann Man nur mit Karte zahlen .
Aber auch okay .

2026-06-05 • via Nuitee
T
Tony • couple • gb
1
I couldn’t say as I was turned away.
Pros:

Nothing as I was turned away when I arrived at 11.30 at night and told I’d been moved to another hotel

Cons:

Attitude of staff and zero empathy for my concern

2026-06-05 • via Nuitee
S
Sarah • couple • at
8
2026-06-04 • via Nuitee
M
Mandy • couple • au
10
Fantastic, loved Vienna and it's surrounds.
Pros:

The hotel and staff were excellent. The room was very comfortable and we had everything we needed for a great stay. The bar/lounge area had a pleasant atmosphere. The location was great with good restaurants nearby. We could walk everywhere we wanted to go or catch a train as the station was very close.

Cons:

Nothing to dislike.

2026-06-04 • via Nuitee
T
Taha • solo_traveller • tr
9
Pros:

Breakfast and location

Cons:

No Free late checkout

2026-06-04 • via Nuitee
B
Benhsan • solo_traveller • at
9
2026-06-04 • via Nuitee
S
Selim • couple • at
8
2026-06-04 • via Nuitee
C
Cathy Cole • solo_traveller • au
8
2026-06-04 • via Nuitee