Queens Lake Cabin

Hotels
8.7 (340 reviews)
211 Upper Lake Road , Nuwara Eliya , LK

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Relaxing stay
Friendly staff
Beautiful location
Comfortable rooms
Cons:
Construction noise
Some service speed issues

Categories

Cleanliness
8.76
Guests noted the cabin was clean and well-maintained.
Service
9.03
Staff were warm, friendly, and helpful, enhancing the overall experience.
Location
8.87
The property is peaceful, surrounded by beautiful greenery, and conveniently located.
Room Quality
8.62
Rooms were cozy, comfortable, and thoughtfully equipped.
Amenities
8.55
Standard quality for this hotel tier.
Value for Money
8.51
Mixed sentiments with some feeling it was not worth the price.
Food and Beverage
8.56
While food was enjoyed, service speed in the restaurant received mention.
Overall Experience
8.73
Overall stay was enjoyable and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:29

Property Description

Scenic Views and Family-Friendly Atmosphere
Experience the breathtaking beauty of Nuwara Eliya at JL Grand Hotel, where our garden and terrace offer stunning mountain views. Perfect for families, our 3-star hotel features a kids' club and a convenient 24-hour front desk.

Comfortable Rooms with Modern Amenities
Relax in our well-appointed rooms equipped with flat-screen TVs, private bathrooms, and complimentary toiletries. Enjoy a restful night's sleep with our cozy bed linens and fluffy towels provided in each room.

Diverse Dining Options and Culinary Delights
Indulge in a culinary journey at our on-site restaurant serving a variety of cuisines including American, Chinese, and Indian dishes. Special dietary needs? We offer vegetarian and halal options upon request.

Book your stay at JL Grand Hotel now to create unforgettable memories in the heart of Nuwara Eliya.

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

8.7
Based on 340 reviews
Cleanliness: 8.76
Service: 9.03
Location: 8.87
Room Quality: 8.62
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.73
A
Anil Kumar • extended_group • in
3
Moderate stay with limited breakfast and horrible dinner. Don't opt for breakfast or dinner.
Pros:

Front desk staff and floor attendant were really nice, supportive and submissive. Location is some how good but entree of hotel is very poor, will have to reach reception through stilt parking. Felt embraced to fellow friends as booking done by me and not worth to listing price. Reception is also very small, adjacent to kitchen, with very foul smell of sea foods.

Cons:

Dinner was horrible, not eatable at all, seems don't have good kitchen facility. Breakfast, limited menu, only typical bread, butter and jam and omelette and that too limitation in quantity. We asked for two boiled eggs but they told, it’s paid. Then why breakfast was listed in website as free.

2026-09-19 • via Nuitee
J
jansen • family_with_children • au
7
Was ok
Pros:

Near to the lake

Cons:

Toilet were cleared but smell bad.

2026-09-18 • via Nuitee
A
Amit • solo_traveller • in
5
I will pass this
Pros:

The attic room was spacious, Lake view was good

Cons:

Location was remote, it's a single building so no amenities in the hotel, food was bad and reception area always smelled bad of some food from the kitchen attached to reception.

2026-09-15 • via Nuitee
H
Hossam • couple • eg
8
2026-09-15 • via Nuitee
B
bertrand • solo_traveller • fr
5
Pros:

L emplacement et le confort des chambres . Le staff est souriant

Cons:

Prix élévé pour un hotel de ce type - les 5 etoiles ne sont pas méritées - meriterait une renovation

2026-09-14 • via Nuitee
D
DUMINDA • family_with_children • jo
10
Fantastic experince
Pros:

We like everything

Cons:

We like everything

2026-09-12 • via Nuitee
A
Alyazia Sultan • couple • ae
10
2026-09-11 • via Nuitee
S
Simon • couple • de
5
Friendly staff, but unfortunately the condition and cleanliness of the property did not live up to its 5-star rating.
Pros:

The staff were very friendly, attentive and helpful throughout our stay. They also provided us with an electric heater when we mentioned that the blankets and towels felt damp.

Cons:

Unfortunately, the property did not meet our expectations. The bathroom had visible mould, there was a persistent musty smell, and the blankets and towels felt damp. The windows were very dirty, and some of the furniture and bathroom fixtures were worn and in need of maintenance. We also encountered several trails of ants in the room. The breakfast was rather disappointing compared with other places we stayed at in Sri Lanka. Overall, we found the 5-star rating on Booking.com misleading.

2026-09-09 • via Nuitee
F
Fouad • family_with_children • sa
10
Pros:

Excellent location, very wide space, friendly staff

Cons:

Nothing

2026-08-30 • via Nuitee
M
Monica • family_with_children • es
5
Pros:

La ubicación

Cons:

Hacía mucho frío en la habitación y no había mantas. Pedimos un calefactor y no nos lo trajeron.
El a. El acceso al hotel no estaba vigilado por la noche y la recepción no estaba atendido. No habia ascensor y tuvimos que subir tres pisos con las maletas

2026-08-26 • via Nuitee
L
Lenin • solo_traveller • ae
10
2026-08-25 • via Nuitee
J
jamal • family_with_children • ae
8
Pros:

Nice place and very good view

Cons:

No left (Elevator)
The Wi-Fi is unstable all the time ، Most of the time there is no Wi-Fi service.

Breakfast is simple and there aren't many options to choose from.

2026-08-21 • via Nuitee
M
Maryam • extended_group • ae
8
انصح به واتمنى تكثيف نظافة الممرات والسلالم من العناكب والغبار
Pros:

الموقع. السرير مريح. تم توفير مدفأة وكواية عند الطلب

Cons:

الواي فاي لم يكن يعمل بكفاءة ويفصل دائما

2026-08-20 • via Nuitee
M
Massimiliano • family_with_children • it
6
Ad oggi non vale quello che costa
Pros:

La posizione fronte lago. Il personale disponibile. Le
Camere su due piani molto molto spaziose e con due comodi letti matrimoniali.

Cons:

La struttura poco curata e che necessita di manutenzione e attenzione da parte del personale. Lenzuola bucate e sporche, vetri rotti nelle parti comuni. Nella prima camera un rumore molesto ad intervalli regolari tutta la notte e dopo ogni doccia si allagava il bagno, nella seconda appena entrato
In doccia è caduta la ventola di areazione.

2026-08-19 • via Nuitee
F
Fernand • family_with_children • nl
6
Matig, wel prima lokatie.
Pros:

Aardige mensen, manager probeerde alles goed te regelen.

Cons:

Helaas was het niet schoon, dekbed vies en haren in de douche. Gevraagd of ze dat wilde schoonmaken, maar dat is niet gedaan.

2026-08-14 • via Nuitee
H
HARUKA • couple • jp
8
親切な対応ありがとう！
Pros:

ハネムーン旅行で利用することを伝えていたらサプライズを用意してくれて嬉しかった！
夜遅くのチェックインにも対応して温かい紅茶を出してくれた。
シャワーや暖房器具に不調があったがホテルマンがすぐに対応してくれた。
ありがとう！Benedict！

Cons:

すごく寒い！

2026-08-12 • via Nuitee
S
Sadi • family_with_children • ae
8
2026-08-09 • via Nuitee
H
Hajar • family_with_children • sa
10
ذكرى سعيدة هنا
Pros:

أقمنا هنا لمدة 3 أيام نهاية شهر جولاي، كانت الأيام باردة، تحتاج جاكيت و أحيانًا هناك رياح ممطرة تحتاج قبعة صوف خصوصًا للأطفال.
نوع الغرفة كان غرفة عائلية بإطلالة بحيرة:
-الاستقبال لطيف، كان الجو بارد وأحضروا لنا مشروب ترحيبي دافئ
-يوجد مدفئة ولكن صوتها عالي (مثل صوت الاستشوار تقريبًا)
-الإطلالة جميلة
-الفطور لذيذ و مشبع (نهاية الأسبوع كان بوفيه وغيره كان الفطور الانقليزي)
-تعامل أصحاب المكان جميل وسريع وخدمتهم رائعة

Cons:

كانت غرفتنا باتجاه الرياح وسبب ذلك إزعاج أثناء النوم، طبعًا لا ذنب للفندق في ذلك لكن أنصح بطلب غرفة في المنتصف إن توفر.

2026-08-05 • via Nuitee
S
Surenthiran • solo_traveller • ca
8
Pros:

It’s unique

Cons:

To find the location

2026-08-02 • via Nuitee
A
Aatif • solo_traveller • pk
6
Pros:

Clean double room with 2 bathrooms.

Cons:

Breakfast was very limited
Far from city center.

2026-07-22 • via Nuitee