Hotel SANTA CLARA

Hotels
5.1 (588 reviews)
Avenida Leste Santa clara palace hotel , Belém , br

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Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Shared lounge/TV area
Shuttle service (additional charge)
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Close to airport
Good service
Cons:
Poor cleanliness
Uncomfortable rooms
Weak food options

Categories

Cleanliness
3.36
Multiple reviews highlighted issues with cleanliness, indicating that it is a significant area for improvement.
Service
6.83
Service was generally rated positively, though there were negative experiences regarding reception.
Location
7.37
Location was mentioned positively, especially its proximity to the airport.
Room Quality
4.32
Room quality received multiple complaints regarding comfort and cleanliness.
Amenities
5.35
Amenities varied in review quality, with some guests finding them lacking.
Value for Money
4.81
Guests suggested the pricing doesn't reflect the quality experienced during stay.
Food and Beverage
3.36
Complaints about breakfast and food variety indicated a low satisfaction level.
Overall Experience
5.43
Overall experience was mixed, with significant dissatisfaction noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 12:14

Property Description

Luxurious Accommodation
Santa Clara Palace Hotel offers elegant rooms with modern amenities, including select rooms with a convenient kitchen setup. Enjoy a comfortable stay in style.

Convenient Location
Located near popular attractions like Docas Station and Ver-o-Peso Market, our hotel provides easy access to the best of Belém. Explore the city with ease from our strategic location.

Exceptional Services
Experience top-notch services such as a 24-hour front desk, airport transfers, and free WiFi. Relax in our shared lounge or venture out to nearby landmarks like Theatre of Peace and Emilio Goeldi Museum.

Book your stay at Santa Clara Palace Hotel for a memorable experience in Belém.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

5.1
Based on 588 reviews
Cleanliness: 3.36
Service: 6.83
Location: 7.37
Room Quality: 4.32
Amenities: 5.35
Value for Money: 4.81
Food and Beverage: 3.36
Overall Experience: 5.43
P
Paulo Ricardo Machado Oliveira • solo_traveller • br
10
2026-04-25 • via Nuitee
P
Pedro • solo_traveller • br
4
2026-04-25 • via Nuitee
D
Daniel Nunes Silva • solo_traveller • br
8
Pros:

Limpeza

Cons:

Pintura

2026-04-24 • via Nuitee
M
MÁRCIO • couple • br
4
Pros:

Nada

2026-04-24 • via Nuitee
D
Daniel Nunes Silva • solo_traveller • br
7
Pros:

Local

Cons:

Pintura

2026-04-24 • via Nuitee
J
José • couple • br
3
Não voltaria nunca mais!
Pros:

O ar condicionado funciona!

Cons:

Local muito mofado, local do café da manhã com muito mofo e muito cheiro de barata , falei de um problema no frigobar e ninguém foi resolver !

2026-04-23 • via Nuitee
M
Max • couple • br
1
Pros:

Dos funcionários legais

Cons:

Dentro da acomodação os ar-condicionado não funcionava, era todo sujo desde banheiro a lençóis solicitei até o cancelamento no mesmo local pois até o momento ainda não estornaram meu dinheiro

2026-04-23 • via Nuitee
J
Jesica • extended_group • br
10
Pros:

Acomodação foi muito boa

Cons:

Cheiro muito forte de quiboa

2026-04-20 • via Nuitee
T
Thaiana • family_with_children • br
1
Foi bem ruim e desconfortável
Pros:

Atenção do senhor da recepção

Cons:

Limpeza precária, quartos sujos e cheirando a mofo , lençóis e toalhas encardidos. Tinha aranhas baratas nos quartos

2026-04-20 • via Nuitee
M
Moises • solo_traveller • br
1
A pior que já estive
Pros:

Péssimo

Cons:

Tudo péssimo, e ainda a geladeira estragou e pedi conserto nao fora conserta e estragou tudo que eu comprei e como nada tivesse acontecido

2026-04-19 • via Nuitee
F
Fabricia • solo_traveller • br
5
2026-04-17 • via Nuitee
S
Sena • solo_traveller • br
10
Pros:

Tudo

Cons:

Nada a declar

2026-04-17 • via Nuitee
T
tharcila • couple • br
1
Pros:

o ambiente é insalubre, o senhor que fica na recepção simplesmente faz tudo, desde atender até a limpeza dos quartos, no qual é feita na hora que o hóspede chega

2026-04-16 • via Nuitee
L
Leilson • family_with_children • br
8
Muito bom
2026-04-15 • via Nuitee
F
FRANCISCO • extended_group • br
9
2026-04-13 • via Nuitee
J
José Anchieta • couple • br
4
2026-04-10 • via Nuitee
D
Dianne • extended_group • br
2
Não recomendo, mesmo que seja em um curto periodo.
Pros:

A unica coisa que funcionou bem no quarto foi o ar condicionado e o frigobar. O Atendente nos recebeu de madrugada e foi gentil. Apenas isso.

Cons:

Quarto sujo, com mofo, banheiro sujo com dejetos assim que entramos. Poeira demais, a cama cheia de acaros, lencois nada aconchegantes. Pedimos toalhas e nos entregaram elas ainda molhadas e com cheiro ruim, café da manhã é extremamente simples. Só tem café, leite, pao, ovos e um bolo.
a cozinha cheira a barata, a area cheira a barata. é proximo ao aeroporto mas não compensa a estadia.

2026-04-09 • via Nuitee
• solo_traveller • br
3
2026-04-08 • via Nuitee
L
Luziene • solo_traveller • br
5
Pros:

Atendimento

Cons:

Limpeza do banheiro, precisa de mais uma atenção

2026-04-08 • via Nuitee
P
Paulo • couple • br
1
2026-04-08 • via Nuitee