Hilton Garden Inn Evanston

Hotels
•
Hilton Garden Inn
8.1 (333 reviews)
1818 Maple Avenue , Evanston , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and comfortable bed
Good location
Cons:
Unsanitary conditions
Rude staff members
Poor room quality

Categories

Cleanliness
5.18
Several guests reported issues with cleanliness, including unsanitary conditions in multiple rooms.
Service
8.65
Mixed reviews on service; some staff were noted positively, while others were reported to be rude and unhelpful.
Location
9.69
Guests appreciated the convenient location near Northwestern and downtown Evanston.
Room Quality
7.14
Guests reported issues with room sizes, maintenance problems, and uncomfortable conditions.
Amenities
9.67
Amenities like the bar and desk staff were positively highlighted.
Value for Money
6.13
Prices were considered too high for the quality of the accommodations and services.
Food and Beverage
9.68
No specific feedback on food and beverage; assumed standard quality for this hotel tier.
Overall Experience
8.65
While some enjoyed their stay, many expressed disappointment over various issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:47

Property Description

Convenient Location
Located next to Northwestern University and a short walk from Lake Michigan, the Hilton Garden Inn Evanston offers easy access to beaches, parks, and restaurants. The nearby commuter rail system provides quick connections to downtown Chicago and O'Hare Airport.

Free Amenities
Guests at the Evanston Hilton Garden Inn enjoy complimentary wireless internet, in-room microwaves, and refrigerators. The hotel also features an on-site restaurant, convenience store, and a spacious indoor swimming pool for relaxation.

Friendly Service
Experience warm hospitality and attentive service during your stay at the Hilton Garden Inn Evanston. Our staff is dedicated to ensuring a comfortable and enjoyable visit for all guests.

Book your stay at the Hilton Garden Inn Evanston for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 22 per day.

Location

Guest Reviews

8.1
Based on 333 reviews
Cleanliness: 5.18
Service: 8.65
Location: 9.69
Room Quality: 7.14
Amenities: 9.67
Value for Money: 6.13
Food and Beverage: 9.68
Overall Experience: 8.65
P
Philippa • extended_group • gb
8
really nice convenient hotel for visiting the university and downtown
Pros:

Hotel location and staff were 10/10. Foyer area really nice and bright. Gym decent weights and cardio and a bonus Peloton bike. Plenty of nice coffee shops and eateries. Easy access to downtown on the train. Easy walk to Northwestern campus and lake. Really peaceful place.

Cons:

Bathroom very dated and not great shower / tub etc

2026-02-14 • via Nuitee
W
Wanda • solo_traveller • us
1
2026-02-13 • via Nuitee
J
Jean A. • family_with_children • us
10
Pros:

I thought that overall, everything was great!

2026-01-19 • via Nuitee
J
John • extended_group • us
10
Nice place for an excursion.
Pros:

Good

2026-01-19 • via Nuitee
A
Anna • extended_group • us
9
2026-01-19 • via Nuitee
O
Olufunso • couple • gb
1
Very disappointing
Pros:

Nothing except the location

Cons:

m writing to formally lodge a complaint regarding my recent stay at the Hilton Garden Inn, 1818 Maple Avenue, Evanston from 16 to 19 October 2025. I live in London and had booked a King Room for three nights to spend Parents Weekend with my son, who attends Northwestern University. Unfortunately, the experience fell far below Hilton’s usual standards of comfort and hospitality.



After an eight-hour transatlantic flight, followed by two hours in immigration queues at O’Hare and a 1.5-hour drive in rush-hour traffic, I arrived at the hotel exhausted around 7:15 p.m. on 16 October. I was assigned Room 337 on the third floor.



Upon entering the room, I immediately noticed a strange, musty smell. As I had a dinner reservation at 7:30 p.m., I left my bags and departed quickly. When I returned around 10:00 p.m., the unpleasant odor was even more apparent. Seeking to unwind before bed, I went to the bathroom—only to find a shocking and unsanitary sight. The sink drain was regurgitating black, sediment-filled waste, resembling ink or radioactive sludge. I took a photograph and promptly called reception in distress.



The staff member who answered did not seem surprised and simply informed me that I would be moved to another room. No assistance was offered with my luggage. Despite being extremely tired after my long journey, I had to carry my luggage back down to reception myself. Before I left, a maintenance worker attempted to plunge the sink, but this only made matters worse—the black waste overflowed onto the sink surface, which I captured on video.



I was then reassigned to Room 402, but this room was also unsatisfactory. It was smaller, located at the end of the corridor next to the staff/emergency stairwell and the external car park, and had poor, inconsistent air conditioning. When I called reception to explain that Room 402 was unsuitable, the same receptionist responded rudely, snapped at me, and hung up. By this time, it was nearly 11:00 p.m.

2026-01-19 • via Nuitee
S
Shawn • couple • us
10
2026-01-19 • via Nuitee
J
Jack • couple • us
10
The review
Pros:

Good place, much fun

Cons:

Town was kinda dead. Not y'all fault tho.

2026-01-19 • via Nuitee
L
Laura • family_with_children • us
10
Pros:

This was an absolutely wonderful experience. My 10-year-old daughter and I felt safe and well-taken care of. We will go back next time we visit Chicago. :)

Cons:

It would have been nice to have discounted parking for guests, but the parking garage was not too bad.

2026-01-19 • via Nuitee
C
Claudio • extended_group • gb
6
8 out of 10
Pros:

Very clean, front desk staff knowledgeable always happy to help, pool and gym very good

Cons:

Breakfast very disappointing, staff at the restaurant were not friendly and unhelpful, we did not get out included breakfast only a 1 item were allowed. Reson for this was given as “ when the hotel is quiet we do not give a full buffet breakfast “ not what you expect of the Hilton brand

2026-01-16 • via Nuitee
K
Kim • extended_group • us
10
The stay was perfect!
Pros:

The staff was very friendly and helpful, and the location was perfect!

Cons:

The view wasn't great, but otherwise everything was great.

2026-01-11 • via Nuitee
J
Jose • extended_group • es
8
2026-01-04 • via Nuitee
E
Eurona • couple • us
10
It was blissful
Pros:

Clean

Cons:

N/A

2026-01-02 • via Nuitee
F
Fevziye Zeynep • solo_traveller • tr
9
comfortable practical
2025-12-30 • via Nuitee
W
walter • solo_traveller • us
6
Quality downgrade
Cons:

Staff communication was not good. Hotel tried to charge extra $ for early check-in even though it was not even close to being at full occupancy. Wifi was really poor. I have stayed at this hotel at least 10 times and it has never been this bad.😡 is it new management?

2025-12-29 • via Nuitee
G
Goodrich • solo_traveller • us
1
N/A no information available just yet
Pros:

The affordability

Cons:

Lied and made it seem like it was impossible to change the dates for my stay when it’s rooms available on New Years

2025-12-22 • via Nuitee
G
Ge • solo_traveller • us
8
2025-12-17 • via Nuitee
G
Gisell • family_with_children • us
10
2025-12-14 • via Nuitee
R
Ryan • family_with_children • us
10
Pros:

Great desk and bar staff!

2025-12-09 • via Nuitee
D
Dionne • solo_traveller • us
10
2025-11-23 • via Nuitee