Hamilton Court Hotel Hoole

Hotels
8.7 (337 reviews)
5-7 Hamilton Street , Chester , gb

Facilities

Non-smoking rooms
Restaurant
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cashless payment available
First aid kit available
Smoke alarms
CCTV outside property
See all facilities

Review Highlights

Pros:
Established location
Recognized area for multiple occupancy
Cons:
Non-existent hotel
Lack of communication from owner

Categories

Cleanliness
3.65
The property does not exist as a hotel anymore and was discovered to be a HMO.
Service
9.15
Efforts to contact the owner were unsuccessful, but the presence of tenants indicated some level of service.
Location
9.65
The hotel was in a residential area, potentially convenient for some.
Room Quality
10
No specific mention of room quality; assumed standard quality for this hotel tier.
Amenities
10
No specific mention of amenities; assumed standard quality for this hotel tier.
Value for Money
10
No specific mention of value; assumed standard quality for this hotel tier.
Food and Beverage
10
No specific mention of food and beverage; assumed standard quality for this hotel tier.
Overall Experience
7.15
Overall negative experience due to lack of access and misrepresentation of the property's status.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:44

Property Description

Convenient Location
Modern Amenities
Delicious Dining Options

Book your stay at Hamilton Court Hotel Hoole for an unforgettable experience in Chester.

Important information:

This property will not accommodate hen, stag or similar parties.
Please inform Hamilton Court Hotel Hoole in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Location

Guest Reviews

8.7
Based on 337 reviews
Cleanliness: 3.65
Service: 9.15
Location: 9.65
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 7.15
M
Matthew extended_group gb
1
Awful
Pros:

This place doesn’t actually exist, we turned up at 5pm unable to access the property. We tried to contact the owner but there was no answer, there were 3 numbers to call and 2 of them said they don’t work for this hotel anymore. The other number had no answer. We had paid for 1 room but left high and dry. With no where to stay.

Cons:

Apparently this place hasn’t been in operation for over 6 months. It is now a HMO a multiple occupancy property. We only found this out after 30 mins being stood outside when one or the occupants who lives there walked past and into the property.

2025-07-27 via Nuitee
S
Sandy with friends gb
1
Bad
Pros:

N/A

Cons:

Was not able to stay there. No longer operates as a hotel. Had to find elsewhere to stay.

2025-05-10 via Nuitee
M
Macarena review category business travellers gb
8
Very good
2025-01-30 via Nuitee
B
Ben young couple gb
10
Exceptional
2025-01-28 via Nuitee
A
Adam young couple gb
8
Great
Pros:

Clean and fresh

Cons:

The noise, footsteps through the ceiling whilst based in room 8.

2025-01-13 via Nuitee
H
Heather young couple gb
8
We were only in the room to sleep for one night , didn’t stay in long , parking was an issue outside
Pros:

We didn’t have breakfast just room only . Bathroom was tiny and could hardly get to the toilet .

Cons:

Bed was on castors on a wood floor and kept moving across the floor when you went to sit on the bed

2025-01-11 via Nuitee
B
Brown with friends gb
9
Superb
2025-01-09 via Nuitee
G
Gillian family with young children gb
10
Exceptional
Pros:

Staff very nice. We were strnaded on account of storm Darragh and they really looked after us

Cons:

Nothing

2025-01-06 via Nuitee
F
Floyd solo traveller gb
8
Very good
2025-01-01 via Nuitee
N
Nigel with friends gb
7
Good value as it was cheap. Close by and on street parking.
Pros:

Close to everything and good sized room

Cons:

Beds slipped around the floor and uncomfortable. All round felt like a contractors hotel not for visitors

2024-12-30 via Nuitee
R
Ramy family with young children gb
8
very good place.
Pros:

Very clean
internet speed excellent
very polite and welcoming staff
15 minutes walk from restaurants

Cons:

no parking place but managed to park on the street easily

2024-12-29 via Nuitee
L
Lynne young couple gb
8
Excellent value for money
Pros:

Very modern and great value for money

2024-12-17 via Nuitee
J
Jennie young couple gb
8
Very good
2024-12-16 via Nuitee
H
Hayley young couple gb
8
Very good
2024-12-15 via Nuitee
R
Robert young couple gb
9
Very enjoyable, relaxing stay and we would definitely return.
Pros:

Excellent breakfast with dietary needs accommodated. Easy to find location.

Cons:

There was nothing we didn't like.

2024-12-14 via Nuitee
K
Karen young couple gb
10
Friendly, fabulous and a great find!
Pros:

This was our third stay in three months and as ever was wonderful. For the price and location the rooms are wonderful. Always exceptionally clean and of a high standard. We chose to have an upgraded room the last two stays, for a little extra room. We stayed on the top floor which is light and bright. We had different hosts on this stay and what a joy they were, as were the previous hosts. Nothing is too much trouble and the continental breakfast and eggs were delicious. We look forward to returning in the new year.

Cons:

If you have mobility, or other health conditions, it can be a steep walk up: However, aways offered help with bags by the hosts. This isn't something we 'didn't like' as it was our choice, but may be useful information for others.

2024-12-14 via Nuitee
I
Ian young couple gb
9
Superb
Pros:

Excellent service

Cons:

There was no way to turn the room temperature down. It was too hot

2024-12-13 via Nuitee
K
Kevin with friends gb
8
Very good
Pros:

Clean and the rooms were a fair size

Cons:

No explanation of food offering ( if any?) on arrival??

2024-12-08 via Nuitee
R
Ryan young couple gb
8
Very good
Pros:

Lovely welcome, very clean and tidy, great room size..

2024-12-08 via Nuitee
L
Lorna family with young children gb
10
Perfect stay for a city break to Chester or a night away
Pros:

The rooms were very clean
Staff were friendly and helpful ideal location been here twice now would highly recommend

Cons:

Nothing

2024-12-06 via Nuitee