Protea Hotel by Marriott Lusaka International Airport

Could hear the person next door coughing with interleading door,I dont want a room like that again

De kamer is verouderd. De douchekop zat los, zakte iedere keer naar beneden in de houder. Het water lekte uit de douche de badkamer in. De ramen kon je niet meer open zetten omdat de houders defect waren. En het vloerkleed dat in de kamer lag had door veroudering een opstaande rand wat leidt tot struikelen met alle gevolgen van dien. Al helemaal in de nacht bij toiletbezoek. Het vloerkleed zelf was smerig, al lang niet meer gezogen of gereinigd.

They need to buy hoovers to clean the rooms as there is dust that is not removed from the carpets...
Incredible a hotel without hoovers.... Never seen that in my life.
Service at restaurant is tooooooooooooooo long.
Staff is nice and helpful

felt abit tired

Poor communication... no answer to messages concerning the shuttle...we ended up taking a taxi from the airport to the hotel...
Once there to find out there was a shuttle service..

Restaurant.
Matige menukaart en 40% van de gerechten die in de kaart stonden waren er niet!!!! Zeer frustrerend omdat er geen alternatieve restaurants in de buurt zijn.
Dat verwacht je niet van een Marriot Hotel.

TODO BIEN

first room was NOISY - but asked to change & was not a problem at all & happened immediately

可以再便宜一點

Heerlijk bed! Zalig zwembad.

The room I stayed in had a very bad smell coming from the bathroom.
The shower, with the half glass door, results in a flooded bathroom floor. Not pleasant.

There is absolutely nothing redeeming about this property; it is a truly terrible hotel. As a seasoned traveler who has stayed at a significant number of properties worldwide, I can confidently state that this ranks among the absolute worst. I have seen 1 and 2 star properties that offer a vastly superior experience! It provides exceptionally poor value for money, and I strongly advise booking elsewhere.
My stay at this so-called four star hotel was nothing short of a nightmare. For the steep price they charge, I expected quality and professionalism. Instead, I got treated with utter disrespect and placed in substandard conditions.
1. The Check-In Fiasco: Despite having a confirmed booking, the front desk staff initially claimed they had no rooms available — even though it was blatantly obvious they did.
2. Disgusting Rooms: When they finally assigned me a room, it was horrible. It had a heavy, foul odor seemingly from the bathroom that forced a room change. They then showed me more rooms all of which were vacant & available - proving they had room availability and yet tried to initially convince me that they were fully booked. Strange!
3. Lack of Basic Amenities: The final room they moved me to was okay but still completely underwhelming and nowhere near worth the exorbitant price tag. To top it all off, for a ‘luxury’ property charging these rates, not providing additional free bottled water upon request is petty and unacceptable.
Overall this property represents poor value for money and there are far better options in Lusaka, avoid at all costs!!

I walked in as my flight was cancelled. the receptionist told me the hotel was 100 percent occupied and the only availble room was a suite which would cost me 400 USD. Being a hotleiere i quickly checked online and there was plenty or rooms available. Upon asking the receptionist Joseph, why he system was showing fully occupied. he said the inventory was closed from central reservation. this was just a try to upsell a suite so he could make some comission. I found this very unprofessional and unethical. The check in expereince was horrible and I wouldnt recommend this place to anyone if it wasnt for the convenience of being opposite the airport.

food options - more than about half of the items on the menu are not available