Casa Helena Hostel

Hotels
8.7 (93 reviews)
Calle 30 #10-79 , Cartagena de Indias , co

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Luggage storage
Express check-in/check-out
Tour desk
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Internet issues
Noise from adjacent property

Categories

Cleanliness
8.49
Overall sentiment indicates cleanliness is high but with minor issues mentioned.
Service
9.26
Staff are consistently praised for their attentiveness and friendliness.
Location
9.3
Guests frequently mention excellent central location and convenience.
Room Quality
8.75
Rooms are generally comfortable, though there are minor criticisms regarding privacy.
Amenities
8.28
Basic amenities available, but lacking some features like food service.
Value for Money
8.74
Good value as match for price despite some complaints.
Food and Beverage
7.79
No restaurant or food service available, which affects this rating.
Overall Experience
8.96
Overall satisfaction is high, with more positive than negative mentions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:44

Property Description

Prime Location and Nearby Attractions
Casa Helena Hostel is ideally located near Marbella Beach and top attractions like Bolivar Park and Cartagena's Gold Museum.

Comfortable Rooms and Relaxing Amenities
Enjoy cozy rooms with garden views, free WiFi, and a refreshing outdoor pool.

Exceptional Service and Convenient Facilities
Benefit from concierge services, 24-hour front desk, and room service at Casa Helena Hostel.

Book now to experience a delightful stay in Cartagena de Indias at Casa Helena Hostel!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.7
Based on 93 reviews
Cleanliness: 8.49
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.96
T
Tom • solo_traveller • gb
10
Uno de los mejores hostales de Cartagena muy buen planeado
Pros:

Los habitaciones son muy lindos, muy cómodos y muy buen hecho. Me gusta que los camas son construidos contra la pared no como bunk beds como otros hostales cuando se mueven cuando la persona arriba mueva. También todos los personales son muy muy amables diría nombres pero tendría que nombrar todos!

Cons:

Nada pero si el desayuno termina a las 11am en lugar de 10pm como Masaya sería estupendo

2026-01-28 • via Nuitee
R
Romain • solo_traveller • fr
8
Pros:

La piscine sur le rooftop pour se rafraîchir est très agréable.
Le petit déjeuner copieux.

2026-01-27 • via Nuitee
R
Rodrigo • family_with_children • co
10
Tranquilidad y relajación. Es un espacio lleno de armonía 💫💫💫
Pros:

Las personas muy queridas y muy atentos.

2026-01-27 • via Nuitee
C
Celia • solo_traveller • fr
7
Pros:

Le personnel était généralement agréable et à l’écoute. Très prévenants. L’hôtel est propre et très bien situé. Le petit déjeuné était une merveille.

Cons:

Aucune possibilité de régler la Clim qui était mise trop forte..
impossible d’aérer les chambres ce qui rend impossible le séchage des serviettes. Du coup ça sent l’humidité dans les chambres.

2026-01-23 • via Nuitee
C
Carlos Mario • solo_traveller • co
9
2026-01-21 • via Nuitee
P
Pasquale • couple • it
7
Pros:

La posizione la piscina

Cons:

L'attenzione alla pulizia

2026-01-19 • via Nuitee
S
Silvana • solo_traveller • pe
10
Pros:

La piscina bien limpia ,pero hay mosquito cae mucho piscina

Cons:

Sancudos muchoo
Deben poner incienso

2026-01-18 • via Nuitee
J
Jenifer • solo_traveller • pe
10
Comodidad
Pros:

Si me gustó el alojamiento. Lindo , limpio y ordenado . Y su personal muy amable. Muy cerca a lugares turísticos.

2026-01-18 • via Nuitee
K
Kerstin • solo_traveller • de
9
2026-01-13 • via Nuitee
J
Janine • solo_traveller • de
9
Pros:

Sehr schöne, ruhige Unterkunft. Sehr hilfsbereite Leute auch wenn mein mangelndes Spanisch es uns nicht immer leicht gemacht hat.

Cons:

Der Dorm selbst ist nicht abschließbar wenn man das Hotel verlässt, es gibt drinnen zwar Schließfächer und eine 24h Rezeption aber das empfand ich als etwas ungewohnt. Ansonsten war alles toll.

2026-01-10 • via Nuitee
S
Saley • solo_traveller • ar
8
2026-01-07 • via Nuitee
J
juanita • solo_traveller • co
10
Pros:

La atencion del Staff

Cons:

Olor a ropa mojada de los huéspedes

2026-01-05 • via Nuitee
R
Romain • solo_traveller • fr
8
Pros:

L'endroit est vraiment bien placé.
La piscine sur le rooftop est agréable pour en profiter.

2026-01-05 • via Nuitee
S
Sandra • solo_traveller • co
7
Fue comodo
Pros:

La ubicación

2026-01-05 • via Nuitee
D
Daphne • solo_traveller • ar
1
Mure
Pros:

la ubicacion

Cons:

el nivel de suciedad del hostel es terrible, y el trato y profesionalidad tampoco son buenos, no lo recomiendo

2026-01-05 • via Nuitee
C
Celina • extended_group • ch
6
Pros:

Good location. Nice bathroom (but no privacy since open/transparent glass). Breakfast included

Cons:

Some of the staff not motivated and not very helpful. The room was really small. Not soundproof. Better and cheaper options nearby

2026-01-04 • via Nuitee
D
Dr. Julian • couple • us
4
Pros:

Nice welcoming staff, pretty rooftop with little pool, overall well kept

2026-01-02 • via Nuitee
L
Laura • solo_traveller • br
10
Pros:

A localização do hostel é perfeita. Dá pra fazer tudo a pé, seja pros lados do Castillo San Felipe, seja pra área da Torre do Relógio. O quarto feminino é equipado com banheiro duplo (dois chuveiros, duas pias e dois sanitários) o que atende muito bem as oito camas do quarto. As funcionárias da recepção são ótimas, solícitas e atenciosas. Definitivamente está recomendado.

2026-01-02 • via Nuitee
T
Toodyai • solo_traveller • th
8
2025-12-30 • via Nuitee
A
Aziz • solo_traveller • fr
8
2025-12-19 • via Nuitee