Ibis Cancun Centro

Hotels
ibis
8 (1958 reviews)
Avenida Tulum y Nichupte Supermanzana 11 Manzana 2 Lote 3 , Cancún , mx

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small rooms
Inconsistent amenities

Categories

Cleanliness
7.64
Reviews mention unsatisfactory cleanliness in some cases, which affects the score.
Service
8.61
Staff is consistently described as friendly and helpful, especially in breakfast service.
Location
8.65
Conveniently located near shopping areas and the airport as mentioned in multiple reviews.
Room Quality
7.1
Rooms are described as small and uncomfortable by several guests.
Amenities
8.13
Basic amenities provided, mostly satisfactory but lacking in options for special dietary needs.
Value for Money
8.09
Generally seen as good value for a short stay despite some concerns over price increases.
Food and Beverage
7.64
Breakfast quality was mentioned negatively in reviews, affecting this score.
Overall Experience
8.11
Overall, guests are satisfied but highlight areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:06

Property Description

Modern Comforts and Convenience
Experience smart rooms with free Wi-Fi, satellite TV, and a 24-hour snack bar for your convenience. The air-conditioned rooms feature modern décor and a work desk for your comfort.

Delicious Dining Options
Indulge in traditional Mexican cuisine at the on-site restaurant and savor a breakfast that combines continental and regional flavors.

Prime Location
Located in Cancún’s commercial district, just a short drive from the airport and minutes away from the beautiful beaches. With Las Américas Shopping Centre nearby and car rental services at your disposal, your stay will be both convenient and enjoyable.

Book now to experience a perfect blend of comfort, convenience, and great location at Ibis Cancún Centro.

Important information:

The property accept pets with a surcharge of 300 MXN per night/petPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 100 per stay.

Location

Guest Reviews

8
Based on 1958 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.65
Room Quality: 7.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
M
Mohtasim solo_traveller ae
4
2026-07-18 via Nuitee
C
Carola family_with_children se
10
Pros:

Nära till shoppingcentrum och flygplats

2026-07-17 via Nuitee
N
Niina solo_traveller us
9
Good
Pros:

Very good and affordable

Cons:

Good location and clean chain hotel

2026-07-14 via Nuitee
J
Juan Diego solo_traveller mx
7
2026-07-12 via Nuitee
A
Andres couple ca
9
2026-07-10 via Nuitee
G
Gènesis couple ec
10
2026-07-10 via Nuitee
E
Everton Lopes couple br
10
Excelente estadia no centro
Pros:

A nossa estadia em casal no Ibis Cancun Centro foi excelente. O quarto é muito confortável, com uma cama boa e ar-condicionado funcionando perfeitamente, garantindo ótimas noites de descanso. Além disso, a limpeza geral do local estava boa.

O grande diferencial do hotel é a sua localização estratégica no centro, perfeita para casais que buscam praticidade. Há uma conveniência "Seven Eleven" ao lado da hospedagem que funciona 24 horas e um mini supermercado Walmart também do lado que fica aberto até as 22h, o que facilitou muito a nossa rotina para comprar lanches e itens de última hora.

O café da manhã não estava incluso na nossa diária, mas pagamos para experimentar por um dia; achamos que é um café simples. No geral, nada que tenha atrapalhado a viagem.

2026-07-09 via Nuitee
C
Carlos Sánchez solo_traveller mx
10
2026-07-09 via Nuitee
N
Nadia Ya Han solo_traveller sg
8
Pros:

Reasonable price and location.

Cons:

There was a smell in the toilet… and I was waken up around 6am by a buzzing noise

2026-07-08 via Nuitee
J
Javier Eduardo extended_group mx
10
2026-07-08 via Nuitee
K
Kashtan solo_traveller bd
10
2026-07-07 via Nuitee
P
Paulo Alexander couple br
7
Um lugar bom pra que pretende não gastar muito em grandes hotéis e resorts. Mas deve ser levado em consideração que a ma
Pros:

Segue o padrão Ibis, o hotel é novo, próximo a um shopping (que não é muita coisa), mas que tem alguns restaurantes bem razoáveis e um supermercado. Um pouco afastado das atrações turísticas, mas compensa pelo ótimo custo benefício.

Cons:

Tudo estava dentro do esperado.

2026-07-07 via Nuitee
M
Mohtasim solo_traveller ae
5
Pros:

Location

Cons:

The location is good but very bad Wifi and the flush in the bathroom wasn't working properly. I complained but they couldn't do anything about it. I checked in late at night and there was no water in the hotel and they asked me to go to the supermarket next door, which was closed. There was no water in the hotel even if I wanted to pay for it

2026-07-06 via Nuitee
C
Catalina solo_traveller co
5
Pros:

Ubicación

Cons:

Que incómodidad de habitación.

2026-07-04 via Nuitee
G
giron solo_traveller us
10
2026-07-04 via Nuitee
E
Enrique solo_traveller mx
8
Pros:

Limpieza

Cons:

Los minisplits refrescan, no enfrían.

2026-07-04 via Nuitee
J
Jorge solo_traveller mx
10
Me Gusta Ibis Can Cún
Pros:

El servicio de la camarista muy amable

Cons:

El personal de recepción poco personal y muy pobre la atención

2026-07-03 via Nuitee
A
Alexandra solo_traveller ec
9
Tranquilidad, privacidad, comodidad, amabilidad del personal
Pros:

La ubicación, las instalaciones y el personal

Cons:

Para mí estuvo bien todo

2026-07-03 via Nuitee
N
Naivys couple mx
10
Pros:

La ubicación es excelente, queda cerca de muchos lugares

2026-07-01 via Nuitee
S
Silvia couple it
8
2026-06-29 via Nuitee