Ibis Cancun Centro

Hotels
•
ibis
8 (1923 reviews)
Avenida Tulum y Nichupte Supermanzana 11 Manzana 2 Lote 3 , Cancún , mx

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small rooms
Inconsistent amenities

Categories

Cleanliness
7.64
Reviews mention unsatisfactory cleanliness in some cases, which affects the score.
Service
8.61
Staff is consistently described as friendly and helpful, especially in breakfast service.
Location
8.65
Conveniently located near shopping areas and the airport as mentioned in multiple reviews.
Room Quality
7.1
Rooms are described as small and uncomfortable by several guests.
Amenities
8.13
Basic amenities provided, mostly satisfactory but lacking in options for special dietary needs.
Value for Money
8.09
Generally seen as good value for a short stay despite some concerns over price increases.
Food and Beverage
7.64
Breakfast quality was mentioned negatively in reviews, affecting this score.
Overall Experience
8.11
Overall, guests are satisfied but highlight areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:06

Property Description

Modern Comforts and Convenience
Experience smart rooms with free Wi-Fi, satellite TV, and a 24-hour snack bar for your convenience. The air-conditioned rooms feature modern décor and a work desk for your comfort.

Delicious Dining Options
Indulge in traditional Mexican cuisine at the on-site restaurant and savor a breakfast that combines continental and regional flavors.

Prime Location
Located in Cancún’s commercial district, just a short drive from the airport and minutes away from the beautiful beaches. With Las Américas Shopping Centre nearby and car rental services at your disposal, your stay will be both convenient and enjoyable.

Book now to experience a perfect blend of comfort, convenience, and great location at Ibis Cancún Centro.

Important information:

The property accept pets with a surcharge of 300 MXN per night/petPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 100 per stay.

Location

Guest Reviews

8
Based on 1923 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.65
Room Quality: 7.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
T
Thomasin • solo_traveller • mx
10
Pros:

Ubicación

Cons:

Desayuno

2026-06-06 • via Nuitee
G
GERARDO • solo_traveller • mx
9
Cons:

el trato del personal de la recepción

2026-06-06 • via Nuitee
H
Horacio • family_with_children • uy
8
Pros:

Muy buena ubicación

Cons:

Nadabuenabuena

2026-06-05 • via Nuitee
G
garciablanco mata • solo_traveller • mx
8
Nice
Pros:

Pulizia

Cons:

Manca acqua in camara

2026-06-01 • via Nuitee
R
rolando • couple • ar
8
2026-05-31 • via Nuitee
C
Carlos Renato • couple • br
10
Ótimo
Pros:

Ótimo

Cons:

Ótimo

2026-05-28 • via Nuitee
A
Alfonso • extended_group • mx
2
El personal de check in solicita documentos que no estan especificados en la aplicaciòn.
Cons:

No nos recibieron porque no traia el carnet de vacunacion de mi mascota.

2026-05-28 • via Nuitee
H
hamza • couple • tr
6
2026-05-28 • via Nuitee
L
Lenel • solo_traveller • us
6
2026-05-27 • via Nuitee
A
Alejo • solo_traveller • do
8
Cómodo y bien ubicado
Pros:

Estaba todo bien, la ubicación muy buena

2026-05-26 • via Nuitee
L
Lea • family_with_children • fr
8
Pros:

Hôtel bien placé pas très loin de l'aéroport et du centre.
Parking dispo (moyennant un petit supplément)
Chambre petite mais fonctionnelle

2026-05-26 • via Nuitee
J
Jorge • solo_traveller • mx
9
Por precio y ubicación buena opción de hospedaje
Pros:

La ubicación cerca de la estación de autobuses

Cons:

En general bien, mas sin en cambio si está muy retirado de la zona hotelera y los taxis y Uber son muy costosos!

2026-05-26 • via Nuitee
F
Frankie • solo_traveller • mx
4
Buena ubicación mal confort
Pros:

Las instalaciones son buenas

Cons:

Las almohadas y el confort de la cama! No pude dormir =(

2026-05-26 • via Nuitee
H
Horacio Lopez • solo_traveller • mx
8
Normal
Pros:

Ubicación

Cons:

Pésimo internet

2026-05-25 • via Nuitee
C
Chapa • solo_traveller • mx
5
Falta de Capacitación al personal para el trato y explicación al cliente.
Pros:

La ubicación

Cons:

El trato del personal

2026-05-25 • via Nuitee
B
Barjau • solo_traveller • mx
5
2026-05-24 • via Nuitee
E
Enrique • solo_traveller • mx
9
2026-05-23 • via Nuitee
J
JONATHAN • solo_traveller • gb
9
2026-05-23 • via Nuitee
R
Renato • couple • pe
1
2026-05-22 • via Nuitee
T
Thomas • couple • us
6
2026-05-22 • via Nuitee