Ibis Cancun Centro

Hotels
•
ibis
8 (1829 reviews)
Avenida Tulum y Nichupte Supermanzana 11 Manzana 2 Lote 3 , Cancún , mx

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small rooms
Inconsistent amenities

Categories

Cleanliness
7.64
Reviews mention unsatisfactory cleanliness in some cases, which affects the score.
Service
8.61
Staff is consistently described as friendly and helpful, especially in breakfast service.
Location
8.65
Conveniently located near shopping areas and the airport as mentioned in multiple reviews.
Room Quality
7.1
Rooms are described as small and uncomfortable by several guests.
Amenities
8.13
Basic amenities provided, mostly satisfactory but lacking in options for special dietary needs.
Value for Money
8.09
Generally seen as good value for a short stay despite some concerns over price increases.
Food and Beverage
7.64
Breakfast quality was mentioned negatively in reviews, affecting this score.
Overall Experience
8.11
Overall, guests are satisfied but highlight areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:06

Property Description

Modern Comforts and Convenience
Experience smart rooms with free Wi-Fi, satellite TV, and a 24-hour snack bar for your convenience. The air-conditioned rooms feature modern décor and a work desk for your comfort.

Delicious Dining Options
Indulge in traditional Mexican cuisine at the on-site restaurant and savor a breakfast that combines continental and regional flavors.

Prime Location
Located in Cancún’s commercial district, just a short drive from the airport and minutes away from the beautiful beaches. With Las Américas Shopping Centre nearby and car rental services at your disposal, your stay will be both convenient and enjoyable.

Book now to experience a perfect blend of comfort, convenience, and great location at Ibis Cancún Centro.

Important information:

The property accept pets with a surcharge of 300 MXN per night/petPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 100 per stay.

Location

Guest Reviews

8
Based on 1829 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.65
Room Quality: 7.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
J
Jordi • couple • es
7
2026-04-11 • via Nuitee
G
Gispert • family_with_children • mx
8
Buena opción
Pros:

Está bien ubicado, está limpio, la cama cómoda, el desayuno es sencillo y sabroso.

Cons:

Falta ventilación natural y la regadera no tenía buen chorro pues al centro no caía el agua.

2026-04-11 • via Nuitee
E
Eduardo .Es • family_with_children • sv
7
Pros:

Más unenos falta microondas refri más atención al cliente

Cons:

Falta micro hondas refri

2026-04-09 • via Nuitee
A
Armando • couple • mx
7
Pros:

NOS CAMBIARON DE HABITACIÓN POR QUE EL BAÑO SICIO

2026-04-08 • via Nuitee
P
Pierre • solo_traveller • fr
9
2026-04-08 • via Nuitee
C
Christine • couple • us
1
A total disappointment and the staff were unwilling to accomdate
Pros:

It was described as being clean and nice.

Cons:

The beds were uncomfortable. The staff was unhelpful. I was also promised to only pay for the first night and I had booked for three nights. The circumstances is that my husband was in the hospital in Cancun and it was. I needed a place to stay near the hospital. He got out of the hospital sooner than expected and we needed a bigger room with a bigger bed because of his heart issues. We also needed a refrigerator for his medicine. They could not accommodate us.

2026-04-07 • via Nuitee
L
Luis • solo_traveller • do
8
Good hotel for the price
Pros:

Its near the AirPort

Cons:

The air conditioner was not working properly

2026-04-07 • via Nuitee
J
JACQUELINE • family_with_children • mx
10
2026-04-06 • via Nuitee
F
Fabio Mateus • solo_traveller • us
10
2026-04-05 • via Nuitee
M
manuel • couple • mx
5
Cons:

Ruido, habitación por debajo del estándar al precio pagado

2026-04-05 • via Nuitee
F
Fabrício • family_with_children • mx
9
2026-04-03 • via Nuitee
N
Norma Gabriela • solo_traveller • mx
9
Pros:

La ubicación

Cons:

El tiempo que tomó hacer el check in

2026-03-31 • via Nuitee
G
Guillermo • family_with_children • cl
10
Buen Descanso
Pros:

Todo el hotel , a pasos mall las Américas, habitación comoda , limpia etc .

2026-03-31 • via Nuitee
I
ignacio • couple • cl
8
2026-03-30 • via Nuitee
M
Matthias • solo_traveller • us
9
Reliable quality, will be back
Pros:

great location, close to shopping with a little shop and a bakery in the same building

Cons:

Wifi keeps disconnecting.

2026-03-29 • via Nuitee
L
Lopez • solo_traveller • mx
5
2026-03-27 • via Nuitee
E
Ernesto • family_with_children • mx
10
Pros:

Mi habitación tenía buena vista y era cómoda

Cons:

No tengo ninguna queja

2026-03-27 • via Nuitee
B
Bruno • family_with_children • br
9
2026-03-26 • via Nuitee
S
susana • couple • us
9
2026-03-26 • via Nuitee
M
Marion • family_with_children • fr
8
Bien pour un simple transfert
Pros:

Localisation proche aéroport.
Les lits sont confortables.
Rien d exceptionnel, juste bien pour un transfert rapide. On dort rapidement et on repart aussi vite.

Cons:

Ils n'ont pas été très fort en conseils.
On nous a annoncé 4h de route pour notre prochaine destination de ville. Mais on a mi seulement 2h.
Pas grave mais pas ouf!

2026-03-24 • via Nuitee