Casa Banqueta Alta

Hotels
7.8 (28 reviews)
Banqueta Alta , Guanajuato , mx

Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Private check-in/check-out
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Room cleanliness issues
Service delays
Room quality concerns
Limited amenities
Poor value for money

Categories

Cleanliness
4.8
Guests had mixed feedback on cleanliness, with some mentioning issues with room upkeep and maintenance.
Service
5.6
While some guests appreciated the staff's attitude and help, others experienced delays and dissatisfaction with room allocation.
Location
6.8
The hotel's location was considered convenient by most guests, with easy access to key attractions and public transport options.
Room Quality
4.7
Room quality received mixed reviews, with guests noting issues with room amenities and comfort.
Amenities
5.2
Guests had varied opinions on the amenities provided, with some mentioning limitations in room supplies and services.
Value for Money
4
Many guests felt the price did not justify the overall services offered, expressing dissatisfaction with the value for money.
Food and Beverage
5.9
Food and beverage services were average, with some guests suggesting improvements in variety and quality.
Overall Experience
4.6
Most guests had a below-average overall experience with the hotel, highlighting various issues affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 04:43

Property Description

Luxurious 4-Star Stay in the Heart of Guanajuato

Convenient Location: Situated just steps away from The Mummies of Guanajuato Museum and Alhondiga de Granaditas Museum, Casa Banqueta Alta offers a prime location for exploring the city's cultural treasures.

Comfortable Accommodation: Each room at our hotel is thoughtfully equipped with modern amenities such as a flat-screen TV, plush bed linens, and a private bathroom, ensuring a comfortable stay for all guests.

Relaxing Outdoor Spaces: Unwind and soak up the sun on our sun terrace, perfect for enjoying a peaceful moment amidst the bustling city.

Ready to experience the charm of Guanajuato? Book your stay at Casa Banqueta Alta now for an unforgettable getaway.

Important information:

This property will not accommodate hen, stag or similar parties.
Please inform Casa Banqueta Alta in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
Managed by a private host

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MXN 250 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 28 reviews
Cleanliness: 4.8
Service: 5.6
Location: 6.8
Room Quality: 4.7
Amenities: 5.2
Value for Money: 4
Food and Beverage: 5.9
Overall Experience: 4.6
F
Fernanda partner
4
Pros:

La atención con el personal fue fluida y respetuosa. Sin embargo hay puntos importantes que se pueden mejorar, empezando por que de acuerdo la app reservamos una habitación con cama king size y nos dieron una habitación con cama matrimonial, al intentar hacer el cambio nos dijeron que estaba todo lleno y no podian ofrecernos otra habitación, sin embargo tampoco se modifco en el costo. El anunció se menciona que hay servicio de limpieza pero al llegar por la noche y percartarnos que no se habia realizado al preguntar nos dijeron que no contaban con ese servicio más que el cambio de blancos en caso de requerirlo. El ventilador de la habitación ya se veia viejo y con poco mantenimiento, por lo que no cumplia su función y hacia mucho ruido, por momentos se apagaba, por lo que se encerraba mucho calor en la habitación. En nuestra ultima noche llego una gran familia a hospedarse pero desde muy temprano (6am) hicieron demasiado ruido y gritos de piso a piso, pese a que esto no depende de la administración si considero que son detalles que tienen que cuidar. La habitación es demasiado basica solo se proporcionó un jabón para las manos, shampoo y dos toallas, esto lo escribo con la intencion que tomen sus previsiones ya que nosotros nos confiamos que habrian más amenidades por lo que comparamos varias bebidas y alimentos para refrigerar y calentar.
Por ultimo, en el anuncio se hace referencia de guardar equipaje pero al solicitar esa opción nos dijeron que no podiamos tardar.

2025-04-21 via Nuitee
D
Diego family with young children mx
10
Exceptional
Pros:

Permiten visitas

Cons:

.... ... ...

2024-09-02 via Nuitee
S
Sean family with young children ie
8
Very good
2024-09-01 via Nuitee
G
Gladys solo traveller us
9
Great place for a great price
Pros:

The price, cleanliness, comfort and everything else that was offered.

Cons:

No exact address

2024-07-05 via Nuitee
I
Iliana group us
10
Central but private oasis in a cute colorful neighborhood.
Pros:

It was a bit noisy since our room was right next to the street but not as noisy as being central in the city. It was about a 5 minute walk to the main plaza with all the tours. Felt private since it was 1 street off the main road (still plenty of traffic though). It felt safe walking there at night and during the day. The host was very kind and attentive. And the neighbourhood itself was cute and colourful.

Cons:

There was no screens on the windows to keep mosquitoes out while the windows were open at night. But there are window railings so we felt safe!

2023-06-03 via Nuitee
M
Maria young couple us
10
we will definitely return! Claudia was wonderful and made sure we were comfortable- the location was a quick 10-15 min
Pros:

perfect location , staff was welcoming and quick to respond- nice green space in center yard

Cons:

no complaints

2023-05-31 via Nuitee
C
Castro young couple mx
10
Exceptional
2023-05-03 via Nuitee
C
Chen family with young children cn
8
Very good
Pros:

Very cheap price. Nice location.

2023-04-19 via Nuitee
N
Nioro young couple nl
4
Abusive
Pros:

Free koffie, location

Cons:

They said we take dogs, we came with a dog and in the end it was apparently not allowed.
We told him that his profile said pet friendly!! We proved to him and he charged us more money, he said it was booking.com fault. The customer service said it was his.

He came up with a story that the room was to small and that we should take a bigger one more expensive. Also that was not true.

All with all not how you should treat your guests.
..

2023-04-16 via Nuitee
A
Anonymous family with young children us
7
Good
2023-04-11 via Nuitee
C
Christian Elliot Cruz
8
Pros:

Once you have the correct location you’ll find that you are on walking distance of the main downtown area spots, a perfect place if you just need to take a shower, sleep and keep your stuff safe while you walk thru the city over a weekend or want to have an extended vacation including other cities, towns near the capital.

2023-04-03 via Nuitee
V
Villalba family with young children mx
7
Good
2022-12-23 via Nuitee
I
Iuliia solo traveller it
10
Exceptional
Pros:

Accommodation is close to city center. Small but super comfortable room, they even set up a little tea place with kettle, glasses, mugs, few packets of tea and coffee (which is rare in Mexico).

Cons:

some piece of furniture for personal toiletries (such as shelve or bathroom counter) would be great.

2022-11-28 via Nuitee
V
Vladimir
10
Pros:

Very beautiful and comfortable place

2022-11-11 via Nuitee
R
ramon
2
Pros:

Pésimo, nunca abrieron la puerta ni contestaron las llamadas, no sé para que los anuncian ustedes solo se estan quemando con este tipo de n"negocios"

2022-10-11 via Nuitee
V
Veronica family
10
Pros:

El lugar bastante amplio, cómodo y limpio. El anfitrión súper amable y atento. La ubicación muy buena, si bien no está en el centro, está todo muy cerca. Lo único que no me gustó es que no pude pagar con tarjeta, de ahí en más todo muy bien!!

2022-07-06 via Nuitee
C
Chris
10
Beautiful little hideaway!
Pros:

This little place makes me feel like hidding away for a month. I felt right at home. It was so charming. It feels like a place where you could pen the next great novel. The location is perfect. It's only a few blocks from all essentials, yet far enough away from any noisy hustle and bustle. My kind of place.

2022-06-20 via Nuitee
V
Verified traveler
10
Limpio y tranquilo!
Pros:

Lugar tranquilo, a las afueritas del mero centro historico. Muy cercas de las momias de guanajuaro y mercado hidalgo. El host es muy amable. Asegurenze que le marquen antes de su llegada para que el les tenga las llaves listas.

Lugar muy recomendado!

2021-03-01 via Nuitee
C
Carlos Daniel
4
Pros:

Pésimo servicio de llegada ni siquiera estába abierta la puerta es una mentira que la recepción son las 24hrs en mi consentimiento pésimo servicio en general

2021-02-04 via Nuitee
V
Verified traveler friends
10
Pros:

La atención excelente! Recomendable para hospedarse.

2020-12-21 via Nuitee