Mood Matuna Hotel Cartagena

Hotels
8.7 (589 reviews)
3271 Carrera 9a , Cartagena de Indias , co

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Limited breakfast options
Noise disturbances
Inadequate laundry instructions

Categories

Cleanliness
8.46
Specific sentiment regarding cleanliness mentioned in multiple reviews.
Service
9.13
Positive sentiment about the staff and service quality mentioned in several reviews.
Location
9.17
Multiple reviews praised the excellent location for accessibility to attractions.
Room Quality
8.62
Overall positive mentions about room size and comfort.
Amenities
8.65
Facilities were adequate but could benefit from improvements in laundry service.
Value for Money
8.61
General sentiment implies good value relative to the amenities and services offered.
Food and Beverage
8.16
Breakfast received mixed reviews, but overall food quality was praised.
Overall Experience
8.83
Combines positive reviews and minor complaints, reflecting an overall good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:09

Property Description

Modern Amenities
The property offers a fitness centre and free WiFi throughout, ensuring guests stay connected and active during their stay.

Convenient Location
Located near various popular attractions, including Bolivar Park and Cartagena's Gold Museum, guests can easily explore the city's rich history and vibrant culture.

Delicious Dining Options
Guests can enjoy an American breakfast at the on-site restaurant, providing a convenient and delicious start to the day.

Book your stay at Mood Matuna Hotel Cartagena and experience the perfect blend of comfort and convenience in the heart of Cartagena de Indias.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 589 reviews
Cleanliness: 8.46
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.16
Overall Experience: 8.83
V
Vera • extended_group • pa
7
Pros:

La cama muy cómoda, buen aire acondicionado y limpia

Cons:

La ubicación y el baño era demasiado chico y mal diseñado

2026-05-07 • via Nuitee
I
Iandra • extended_group • br
10
Melhor escolha para Cartagena
Pros:

Localização excelente, exatamente no meio entre Getsemaní e a Cidade Amuralhada, ambas a 5 min andando do hotel. Toda a equipe do hotel foi muito solícita, extremamente educada e pro ativa para resolver qualquer situação. O café da manhã é a la carte e as opções são bem servidas. O quarto é enorme e foi recpem reformad, então tudo está novinho. Muito bom, voltaria sem pensar 2x.

2026-05-04 • via Nuitee
P
Paulo Cesar • solo_traveller • co
7
2026-05-02 • via Nuitee
R
Rita • couple • at
6
2026-05-01 • via Nuitee
J
Jenny • family_with_children • nl
9
Comfortabel
Pros:

Goede airco, ruime familiekamer, goede gym, op loopafstand van de oude stad en Getsemani

Cons:

Doucheruimte kon misschien wat groter, maar stoorde ons niet.

2026-04-30 • via Nuitee
C
Cristina • couple • es
10
Muy bonito y muy bien ubicado
Pros:

Se nota que es todo muy nuevo. La habitación estaba impecable, nos gustó mucho la decoración. El personal es muy agradable, María nos trató genial al entrar. La ubicación no puede ser mejor, entre el casco antiguo y Getsemaní, unos pasos del parque del centenario

2026-04-28 • via Nuitee
T
Thais • couple • br
10
Quarto muito bonito e confortável
Pros:

O hotel foi excelente, todos os funcionários muito simpáticos e prestativos, excelente café da manhã e almoço ( este não estava incluso, mas vale a pena) , quarto maravilhoso, grande, espaçoso, bonito, reformado e confortável. Fiquei na última noite em Cartagena, fora da cidade amuralhada. Muito perto dos pontos turísticos

Cons:

As ruas do entorno não são muito bonitas, principalmente a noite, pois fica no centro , mas não chegou a ser um problema.

2026-04-28 • via Nuitee
M
Michael • solo_traveller • de
9
Tolles und im Vergleich modernes Hotel zu einem sehr günstigen Preis im Herzen von Cartagena.
Pros:

Lage direkt am Parque Centenario ist perfekt, um sofort im Centro Hstorico und in Getsemane zu sein. Ich hatte Lautstärke befürchtet, aber mein Zimmer zum Hinterhof war sehr leise und ich konnte gut schlafen.

Cons:

Ich weiß nicht, mit welchen Gästen das Hotelpersonal normalerweise rechnet. Ich hatte über booking.com mehrfach den Hinweis bekommen, dass ich keine "externen Personen" mit auf das Zimmer nehmen darf. Gleiche Nachricht direkt vom Hotel mehrfach im Vorfeld der Reise. Beim Einchecken wurde mir nochmals ein Vortrag dazu gehalten. Finde ich alles sehr unangenehm, denn dies ist bereits im Vorfeld beim Buchungsprozess bei booking.com ausdrücklich erwähnt. Alle weiteren Hinweise und Belehrungen sind überflüssig.

2026-04-25 • via Nuitee
M
Maria Manuela • couple • co
8
Pros:

Es un hotel moderno, el desayuno muy rico, gimnasio muy bien equipado y el personal atento.

Cons:

No ponen toallas de mano en la habitación, además cuando estuvimos no había minibar en la habitación y creemos que el servicio podría mejorar también en sus tiempos.

2026-04-25 • via Nuitee
S
Sarah • family_with_children • br
10
Localização + Conforto + Preço
Pros:

A localização e o conforto acústico são o ponto forte da acomodação. O espaço é adequado, com camas confortáveis e com atendimento execente. Para quem faz uma viagem longa e quer descansar este lugar atende. Está próximo a várias atrações podendo caminhar. Muito próximo a praça do relógio e as principais atrações da cidade.

2026-04-21 • via Nuitee
B
Barrientos • couple • hn
9
Pros:

Ubicación

Cons:

Subir gradas

2026-04-16 • via Nuitee
G
Giulia • solo_traveller • it
8
Pros:

lo staff veramente disponibile e simpatico, camera grande, letto comodo, posizione molto comoda.

Cons:

Umidità sui muri, insonorizzazione non sufficiente.

2026-04-15 • via Nuitee
A
Andra Elena • couple • ro
8
Pros:

The room is spacious and quite modern, with very good air conditioning, which was much needed.

Cons:

Check-in was quite slow, and there were several things in the room that needed fixing. The room did not have a fridge, even though it was advertised. When we asked about it, we were told that none of the rooms currently have a fridge due to an issue, and we were offered to keep our beverages in the restaurant. This was not very convenient, as it required going back and forth and asking staff each time we needed something.
Additionally, the bed sheets had stains and had to be replaced after we requested it. However, we appreciated that the staff agreed to offer a discount due to the missing fridge.

2026-04-10 • via Nuitee
G
Giulia • solo_traveller • it
8
Pros:

lo staff molto gentile e disponibile, camera molto grande, letto comodo.

Cons:

la camera presentava molti segni di umidità sui muri e anche odore poco gradevole.
insonorizzazione non eccezionale.

2026-04-10 • via Nuitee
J
juliette • couple • co
6
Muy caro para que estuviera sucio
Pros:

La habitación era cómoda y tenía una buena vista

Cons:

La sábanas estaban sucias ; encontramos pelos cortos de otra personas cuando llegamos , es decir no cambiaron las sábanas , alquilamos una habitación con una piscina interna que tampoco pudimos usar porque estaba sucia ; la ubicación en es en una zona fea de la ciudad

2026-04-10 • via Nuitee
A
Alison • solo_traveller • ca
7
Propre et bien placé.
Pros:

L’emplacement et la propreté

Cons:

Le personnel pas très agréable.

2026-04-09 • via Nuitee
M
Margaux • couple • fr
9
Pros:

Grande chambre moderne, confortable et bien équipée. Bon emplacement.

Cons:

Pas de petit dej et prix au dessus de la moyenne à Carthagena

2026-04-09 • via Nuitee
A
Ana • extended_group • es
10
Buena ubicación, buena atención
Pros:

Cerca del centro de Cartagena, atención muy buena. Habitaciones amplias

Cons:

Poca luz en la zona del baño

2026-04-06 • via Nuitee
A
Ana • extended_group • es
10
Pros:

Buena ubicación buena atención

Cons:

Poca luz en estancia baño

2026-04-06 • via Nuitee
M
Madrigal Elizondo • extended_group • cr
10
Pros:

La comida excelente, las habitaciones super cómodas y bonita. El personal tanto del hotel como el que atienen en el restaurante siempre dispuesto a ayudar. Recomendado hotel.

Cons:

Nada, todo excelente.

2026-04-05 • via Nuitee