DES INDES CARTAGENA

Hotels
8.5 (397 reviews)
Avenida 1 #No. 70 - 105, Cartagena de Indias, Provincia de Cartagena, Bolívar , Cartagena de Indias , co

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Terrace
Family rooms
Non-smoking throughout

Review Highlights

Pros:
La ubicación
Amabilidad del personal
Cons:
Humedad en la habitación
Problemas de limpieza

Categories

Cleanliness
7.75
Cleanliness mentioned as an issue in multiple reviews, indicating poor hygiene standards.
Service
9.25
Service received positive remarks as friendly and helpful despite some negative experiences.
Location
9.25
Repeatedly praised for its convenient proximity to the airport and other amenities.
Room Quality
7.25
Rooms reported as small and with issues like humidity, affecting overall quality.
Amenities
8.25
Amenities like air conditioning and Netflix noted positively, but lack of basic supplies was reported.
Value for Money
8.75
Guests noted the price as accessible, despite issues with room quality.
Food and Beverage
8.75
No direct mentions but considered standard for the hotel category.
Overall Experience
8.75
Mixed reviews suggest room for improvement but also highlight valued aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:56

Property Description

Convenient Location
With multiple beaches within walking distance, DES INDES CARTAGENA offers the perfect seaside getaway in Cartagena de Indias.

Comfortable Accommodation
Relax in air-conditioned rooms equipped with modern amenities including free WiFi and flat-screen TVs, ensuring a comfortable stay.

Exceptional Service
Enjoy 24-hour assistance from our friendly and bilingual staff at the front desk, always ready to make your stay memorable.

Book now for a delightful stay at DES INDES CARTAGENA, your home away from home in Cartagena!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 397 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 8.75
C
Cinthya • solo_traveller • ve
9
Pros:

La ubicación y la atención

Cons:

Que no tiene cafetería

2026-09-11 • via Nuitee
E
Emile • couple • co
10
Nice place at 10 min walk from the airport
Pros:

Proximity to the airport

Cons:

Mould

2026-09-11 • via Nuitee
D
Diego • couple • co
5
2026-09-11 • via Nuitee
D
DanielVil • solo_traveller • br
1
Fuja da acomodação e do booking
Pros:

A atendente é educada

Cons:

Minha maior decepção não foi apenas com a hospedagem, mas com a postura da própria Booking.com.

Reservei confiando nas fotos e informações publicadas na plataforma. Ao chegar, encontrei um quarto em condições muito diferentes das anunciadas, com forte presença de mofo. Passei mal, tive problemas respiratórios e eu e minha esposa deixamos o local por volta das 5h da manhã, sem permanecermos sequer 12 horas.

Apresentei a situação à Booking.com, inclusive com registros do ocorrido. Para minha surpresa, qualquer possibilidade de reembolso ficou condicionada à resposta e à concordância do próprio estabelecimento que estou denunciando.

Ou seja: denuncio uma possível divergência entre a publicidade apresentada no Booking e a realidade, mas a solução fica condicionada justamente à decisão do responsável pelo anúncio questionado.

Então pergunto à Booking.com: qual é a proteção efetiva oferecida ao consumidor nesses casos? Qual o papel da plataforma na verificação das fotos e informações que utiliza para comercializar essas hospedagens?

Quando realmente precisei do suporte da Booking.com, me senti completamente desamparado.

2026-09-10 • via Nuitee
R
ramirez • solo_traveller • co
7
2026-09-09 • via Nuitee
F
Florisel • family_with_children • co
9
Excelente atención
Pros:

Ubicación

2026-09-08 • via Nuitee
C
Cinthya • solo_traveller • ve
8
Pros:

La ubicación y el personal

Cons:

Que no hay cafetería

2026-09-08 • via Nuitee
J
JESUS GONZALO • solo_traveller • co
7
Pros:

su ubicación

Cons:

El internet y la porblema de cobertura muy malo.

2026-09-06 • via Nuitee
M
Miguel • couple • co
1
Cons:

No me gustó las instalaciones porque ni siquiera pude entrar. Dicen que ofrecían parqueadero pero no toca dejarlo el carro en la calle entonces no me quedé esa

2026-09-06 • via Nuitee
J
johanna • solo_traveller • co
7
2026-09-04 • via Nuitee
L
Lisset • solo_traveller • au
5
Pros:

La ubicación y cercanía al aeropuerto

Cons:

La habitación tenia la pared de la cabecera de cama llena de humedad, por lo cual fue difícil dormir y nos enfermo un poco el olor.

2026-09-03 • via Nuitee
V
van Es • extended_group • fr
10
2026-09-03 • via Nuitee
S
Saavedra • solo_traveller • co
9
Pros:

Tranquilidad

2026-09-02 • via Nuitee
H
HL (Lee) • solo_traveller • us
10
I can’t wait to go back!
Pros:

It is the perfect place to stay a few nights in the city and catch a flight out, it’s also perfect for when your flight comes in late because it’s only one minute from the airport.

Cons:

I like everything!

2026-09-02 • via Nuitee
S
Santiago • couple • es
4
Pros:

Localización al lado del aeropuerto

Cons:

Aunque estaba bastante limpio, encontramos algunos insectos grandes en la habitación

2026-09-02 • via Nuitee
G
Guerrero • couple • co
9
2026-09-01 • via Nuitee
F
Francisco Luis • solo_traveller • co
6
Pros:

La ubicación

2026-09-01 • via Nuitee
C
Cristina • couple • es
6
Útil para aeropuerto
Pros:

El personal es amable y está en recepción pendiente de si necesitas ayuda.
Las habitaciones son pequeñas y están limpias, en nuestro caso fue útil para pasar una noche e ir al aeropuerto, ya que lo recomiendo en este caso, porque está a 10 minutos andando, y evitas coger taxi

Cons:

Había humedades en la habitación y la cama no era muy confortable

2026-08-31 • via Nuitee
K
Karen yulieth • solo_traveller • co
10
2026-08-29 • via Nuitee
M
MAURICIO • solo_traveller • co
8
2026-08-28 • via Nuitee