Hotel Castle Suites

Hotels
•
Independent
7.8 (96 reviews)
Platanias, Platanias, Crete, 730 14 , Platanias , GR
30-6948687873

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Children allowed

Facilities

Full-service spa
Fitness facilities
Arcade/game room
Free WiFi
Terrace
Garden
Designated smoking area
Street parking
Wheelchair accessible
Outdoor pool - seasonal
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious pools
Delicious breakfast
Cons:
Cleanliness issues
High breakfast prices
Room quality concerns

Categories

Cleanliness
6.63
Several reviews mentioned cleanliness issues, especially with the rooms and bathrooms.
Service
8.6
The staff was frequently noted as friendly and helpful, contributing positively to the experience.
Location
8.64
Multiple reviews highlighted the hotel's great location near the beach and local amenities.
Room Quality
6.59
Some reviews indicated that room quality could use improvement, particularly regarding the bathrooms and tight spaces.
Amenities
8.62
The hotel offered impressive amenities, including several pools and spacious balconies.
Value for Money
7.58
Mixed feelings about value; some found breakfast overpriced, impacting perceived value.
Food and Beverage
7.13
Several comments pointed out the breakfast quality and pricing as disappointing.
Overall Experience
8.6
Overall, guests expressed a high satisfaction with their stays despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:41

Property Description

Luxurious Amenities
Indulge in a relaxing spa treatment or take a dip in the outdoor pool at our full-service spa.

Dining Experience
Experience the flavors of Greece at Castro Restaurant and unwind with a drink at the cozy bar/lounge.

Convenience and Comfort
Enjoy modern amenities like complimentary Wi-Fi, room service, and air-conditioned rooms with flat-screen TVs.

Book your stay for a delightful mix of luxury, comfort, and convenience at Hotel Castle Suites in Platanias.

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from May to October.
  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    No pets

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

7.8
Based on 96 reviews
Cleanliness: 6.63
Service: 8.6
Location: 8.64
Room Quality: 6.59
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 7.13
Overall Experience: 8.6
N
Nikos • couple • gr
9
όλα άψογα !
Pros:

όλα εντάξει !

2026-01-19 • via Nuitee
A
Ana • couple • mk
10
Pros:

Great hotel for vacation. Quiet place, friendly staff, clean rooms, three big pools with lots of sunbeds, delicious breakfast. We'll definitely come back.

2025-10-20 • via Nuitee
M
Mihajlo • couple • rs
10
Pros:

I had a very good time in this hotel! I enjoyed the pool areas, the balcony of my room that had an amazing view and the great food in the restaurant. Highly recommended!

2025-10-19 • via Nuitee
B
Berberi • solo_traveller • gr
10
Pros:

Very pleasant stay. Great location, close to everything, amazing pools and gardens, very clean and comfortable room.

2025-10-16 • via Nuitee
S
Stephen • couple • au
9
Had great time here.
Pros:

Great place and very convenient location.

Cons:

The gym wasn’t functional.

2025-10-13 • via Nuitee
M
Markus • couple • no
9
2025-10-03 • via Nuitee
F
Fazilat • family_with_children • ch
8
sur les 2 fois, nous avons appréciez la première.
Pros:

L'emplacement de l'hôtel vis-à-vis de la mer, les 3 piscines, le personnel très agréable et serviable lors d'un problème.

Cons:

Les chambres pourraient être refaites entièrement,spécialement la salle de bain, la douche est beaucoup trop petite pour une grande personne ou une personne de forte taille. l'eau coule de partout, on est obligé de mettre une serviette pour absorber. De plus il faut faire attention avec la porte de la douche, elle claque sur le lavabo car elle ne tient pas.
le petit déjeuner est cher pour ce qui est servi.
Demander un coût pour un changement de linge par jour est exagéré sachant que les gens reviennent souvent de la plage... et que les linges sont blanc et pas souvent propre.

2025-09-15 • via Nuitee
I
Ida • couple • fi
9
2025-08-22 • via Nuitee
H
Hanne • couple • dk
7
Husk at tjekke om der er bestilt morgenmad hjemmefra.
Pros:

Venligt og imødekommende personale.
Hjælpsom receptionist

Cons:

Morgenmaden er ikke pengene værd.

Jeg troede, ved fejl at jeg havde bestilt morgenmad hjemmefra, men blev først på 2. sidste dag oplyst at vi skulle betale 11 EUR/person pr. dag - dvs sige 22 EUR for os pr. dag for simpel morgen. I alt betalte vi 242 EUR, som kunne være brugt på noget væsentligt bedre morgenmad. Der var intet extravagant over morgenmaden og var jeg blevet informeret om at det kostede så meget tidligere, havde vi brugt pengene på enten at spise ude i byen eller selv sørge for morgenmad, da der kan købes meget lækker mad for det beløb.

Der var mange myg, så de første 2 morgene vågnede vi med omkring 50 mygstik hver.

Fik anbefalet at købet noget spray og hotellet sørgede for 1 æske myggespiraler, som vi tændte uden for inden vi gik i seng.

Der blev ikke håndhævet at solsengene ikke måtte reserveres med håndklæder, så efter 08:00 var det ikke muligt at får en solseng ved en af de 3 pools.

Hvis du/I skal bruge en taxa skal den bestilles i rigtig god tid og husk at bestil den til afhentning mindst 30 minutter før du/I skal bruge den.

1 gang vi skulle bruge taxa, var vi ved receptionen 12 minutter før den skulle ankomme og var nød til at gå 7 minutter EFTER den skulle være kommet, da vi ellers havde mistet en bordreservation.

2. gang kom taxa 30 minutter senere pga. trafik, og det er lidt et problem når man skal i lufthavnen.

2025-08-21 • via Nuitee
G
Grażyna • family_with_children • pl
10
2025-08-18 • via Nuitee
N
Noe • extended_group • us
10
2025-08-17 • via Nuitee
K
Kathrine • family_with_children • no
3
Styr unna, dette er så møkkete og slitt hotell.
Pros:

Beliggenheten er bra, kort vei til det meste.

Cons:

Ekstremt nedslitte og møkkete rom, hele anlegget er slitent. Dårlig wifi

2025-08-16 • via Nuitee
M
Merete • family_with_children • no
3
Overpriset og mangler renovering.
Pros:

Stille, greit basseng område

Cons:

Dårlig leilighet, badene var helt grusomme med løs kran, vann fløt utover når vi dusjet og det luktet kloakk og innestengt.

2025-08-16 • via Nuitee
I
IOANNIS DIMITRIOS • family_with_children • gr
8
Pros:

The facilities, the staff, the owner

Cons:

The plugs were not close to the beds

2025-08-15 • via Nuitee
V
Verified traveler
8
Pros:

Stort, pent anlegg med mange bassenger å velge mellom. Store rom og store balkonger (på rommet vi fikk i hvert fall). Nært både strand, restauranter og shopping. Liten dobbeltseng på soverommet og veldig trangt bad med enda mindre dusj. Hadde kun kaldt vann i dusjen flere dager. Men fornøyd med oppholdet totalt sett.

2025-08-12 • via Nuitee
S
Stéphane • extended_group • fr
7
2025-07-10 • via Nuitee
P
Peter • couple • gb
9
Pros:

Good facilities, close to restaurants. Very friendly and helpful staff.

Cons:

Hot water was a bit hit and miss early in the day.

2025-07-07 • via Nuitee
J
Jorunn • couple • no
10
Alt i alt fantastisk 🌺🤩
Pros:

Absolutt alt❤️ Vi har reist i mange år, og de fleste ganger til Castle Suits. Forskjellige rom på hotellet som vi alltid har vært fornøyd med, og alltid rent og pent.
De ansatte, både de som vasker og de i resepsjonen er smilende og hjelpsommme🌺 Det er kommet en ny familie som driver restauranten på hotellet. De er så flinke og smilende, og maten er veldig god(den beste)
Vel verdt et besøk🤩 Jeg anbefaler hotellet på det stedet på det sterkeste ❤️

Cons:

Absolutt ingen ting

2025-06-16 • via Nuitee
M
Maria Dolores • extended_group • it
9
Un soggiorno piacevole
Pros:

La location, l’hotel come struttura, giardino e piscine, lo staff

Cons:

La toilette, non adeguata per il livello della struttura, e un frigorifero rumoroso

2025-06-13 • via Nuitee
M
Maya • solo_traveller • se
7
2025-06-10 • via Nuitee