Ubuntu Palace Hotel

Hotels
7 (20 reviews)
Kasubi Road , Kampala , ug

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly hotel staff
Cons:
Rude receptionist
Locked toilet door issue
Humidity on walls
Lack of mosquito net in rooms

Categories

Cleanliness
5.5
Guests mentioned cleanliness as an issue with humidity on walls and old paintings.
Service
6.5
Mixed feedback on service; while some staff were friendly, the receptionist's behavior was noted as rude and impolite.
Location
7.5
The hotel's location was considered good by guests.
Room Quality
6
Guests mentioned concerns about room quality, including issues with the toilet door and lack of mosquito net.
Amenities
6
No specific mention of amenities.
Value for Money
5.5
Some guests felt the hotel did not offer value for money.
Food and Beverage
6.5
Mixed feedback on breakfast and restaurant services.
Overall Experience
6
Overall experience was varied, with both positive and negative aspects mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-13 04:54

Property Description

Convenient Location and Modern Amenities

Situated in Kampala, just 4.6 km from Uganda Golf Club, Ubuntu Palace Hotel offers a comfortable stay with a garden, free parking, and a restaurant. The 2-star hotel boasts a business centre, concierge service, and a 24-hour front desk for your convenience.

Comfortable Rooms with City Views

Each room at Ubuntu Palace Hotel is equipped with essential amenities like a desk, flat-screen TV, and a private bathroom. Some rooms feature a safety deposit box, balcony, and stunning city views, ensuring a pleasant and relaxing stay for every guest.

Family-Friendly Environment

Guests can enjoy a children's playground at the hotel, making it an ideal choice for families looking for a peaceful retreat in Kampala.

Experience comfort and convenience at Ubuntu Palace Hotel. Book your stay now for an unforgettable experience!

Important information:

This property will not accommodate hen, stag or similar parties.
Managed by a private host

Check-in and check-out hours:

Location

Guest Reviews

7
Based on 20 reviews
Cleanliness: 5.5
Service: 6.5
Location: 7.5
Room Quality: 6
Amenities: 6
Value for Money: 5.5
Food and Beverage: 6.5
Overall Experience: 6
M
Mbarute • with friends • rw
6
A receipt who stolen money.
Pros:

The hotel staff are friendly from the gate guards to restaurant and rooms.
After commenting and complaining on the breakfast offer, the next day they immediately adjusted the problem.

Cons:

- The receptionist was very rude and impolite. She even stole a balance refund from my friend.
- Our toilet door locked itself and we didn't get help with another room on replacement.
- Hotel walls are full of humidity and old paintings
- rooms don't have a mosquito net

2025-07-09 • via Nuitee
I
Innocent • solo traveller • ae
6
Pleasant
2025-03-24 • via Nuitee
O
Olufunke • young couple • ug
10
Exceptional
2024-12-02 • via Nuitee
O
Olufunke • family with young children • ug
10
Exceptional
2024-08-25 • via Nuitee
M
Meddie • young couple • ug
10
Exceptional
2024-07-28 • via Nuitee
Z
Zuberi • young couple • ug
1
Bad because of location scam and environment
Pros:

I didn't like anything because 1st the location of the hotel is not the same location on Google and booking.com app. The hotel is located far in a slum area

Cons:

It's entrance is just at the maram Road very dusty I didn't stay I had to look for another accommodation.

2024-02-08 • via Nuitee
E
Emili • solo traveller • gb
7
Good
2024-01-25 • via Nuitee
L
Lilas • review category business travellers • tz
5
It was good but I had to spend more coz the wi-fi wasn't good
Pros:

I liked the location

Cons:

The wi-fi can be better.and the room service.

2023-12-23 • via Nuitee
E
Eric • solo traveller • ug
5
Passable
Cons:

The location on the map was completely different from the actual location.

2023-12-22 • via Nuitee
A
Audrey • family with young children • za
5
Passable
2023-12-05 • via Nuitee
D
Delagrd • solo traveller • de
7
Nice stay for a reasonable price!
Pros:

The staff were very flexible about the arrival time, I reached there very late but paying and moving into my room was no issue. I also booked super last minute but it went extremely smooth! The bed was comfy, the location was nice and if you're there for a bit longer they have a sauna and spa!

Cons:

Sadly there was no warm water and in my room was a constant vibrating sound like from a generator, that was a bit distracting.

2023-12-04 • via Nuitee
A
Anonymous • solo traveller • de
10
Exceptional
2023-11-27 • via Nuitee
P
Paola • solo traveller • es
8
Nice place for a short term stay
Pros:

The location of the place is great as it is in the suburbs of Kampala so a little bit separated from busy Kampala.

2023-11-22 • via Nuitee
S
Sharon • solo traveller • ae
7
Decent. Cautiously Recommend.
Pros:

The breakfast was amazing and they had very good customer service. The room was clean, the bed was very comfy and a good size. The area isn't too noisy at night as well guaranteeing a peaceful sleep.

Cons:

For the price I expected certain perks, but there was no wifi, you couldn't change the channel on the tv and I certainly didn't appreciate the fact that they put me up in a room where I had to climb 6 flights of stairs despite being on the heavier side (They probably did it for my benefit but my knees were shot and it was only one day)

2023-11-01 • via Nuitee
T
Tuks • solo traveller • ke
5
Passable
2023-10-30 • via Nuitee
I
Isaac • review category business travellers • us
4
Won't be going back.
Pros:

Looks nice and the desk girl was nice.

Cons:

Breakfast was poor.
No drinking water in the rooms.
Mold or mildew growing on the wall.
Extremely loud due to street noise.

2023-10-29 • via Nuitee
I
Idah • group • zm
10
It was fantastic and we will definitely be staying at Ubuntu Palace Hotel on our next trip to Kampala
Pros:

Everything, the food was great, the staff were always super accommodating and helpful, the rooms were spacious and comfortable, the manager/owner of the hotel Mr Sam was very friendly and helpful to my family and I, drove us to church and back, he told us about the activities we could go on to in the area, overall he was such a great help to us on the trip.
A filling and interesting breakfast every morning to get the day started with a great assortment to choose from, green tea, coffee, hot chocolate, and the food was always well worth it.
The rooms were always clean and comfortable, the bathroom was clean too which my family and I really appreciated and there was hot running water which was great too. The surrounding is clean and beautiful, we enjoyed going out to the garden after breakfast.
We absolutely loved our trip and we can’t wait to go back to Ubuntu Palace Hotel on our next trip to Uganda

Cons:

So many stairs but manageable, my family and I got used to it pretty quickly.

2023-10-15 • via Nuitee
J
Jeremy • review category business travellers • ke
9
Superb
2023-10-06 • via Nuitee
E
Eric • review category business travellers • us
9
A beautiful location just far enough outside of the hustle if downtown Kampala.
2023-10-01 • via Nuitee
M
Mashilo • review category business travellers • za
6
Good for the Price. I guess, you get what you pay for.
Pros:

The location was a little difficult for my driver to find for the first drop-off. The facilities are okay for the price. The open shower/bathroom takes a bit to get used to. Single-menu choice breakfast is a definite no-no. The area is relatively quiet and peaceful, at least during my stay it was.

Cons:

Breakfast and shower bathroom.

2023-09-25 • via Nuitee