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Facilities
Property facilities
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Massage services
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Packed lunches
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Currency exchange
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Solarium
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Shared kitchen
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Public Bath
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Outdoor furniture
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Fruits
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Broadcast Live sport events
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Happy hour
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Cooking class
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Aerobics
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Access to nearby outdoor pool
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach yoga on site
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience comfort and style in our elegant rooms featuring modern amenities and private balconies for relaxation.
Holistic Wellness Experience
Unwind at our rooftop bar, yoga shala, spa, and restaurant offering healthy cuisine to nurture both body and spirit.
Convenient Location
Located in the historic center, just a minute walk from the Cathedral, Casa Carolina Hotel provides easy access to commercial facilities and the airport.
Ready to experience the perfect blend of luxury and wellness? Book your stay at Casa Carolina Hotel now!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People 12 years old and over stay for COP 190,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Tout! L’emplacement la déco les équipements piscine terrasse et vue, la fraîcheur et la qualité des produits boissons plats et la gentillesse du personnel
Rien
The staff were very attentive, they helped us to store luggage before and even after the trip, as well as assisting to take luggage to the nearby port. The hotel itself is a real gem and architectural marvel, lots of history. Food is fantastic, and an amazing rooftop swimming pool with a bar. Will definitely return!
We liked everything.
This intimate 15-room hotel is housed in a beautifully preserved 14th-century historic building. The owner, Carolina, has maintained the original character of the house—complete with stunning wall paintings—while transforming it into a truly serene and elegant sanctuary. The hotel features two pools: a smaller saltwater pool on the top-floor terrace and a freshwater pool in the courtyard below. Its location is unbeatable, right in the heart of the old town, just behind the cathedral. The rooms are spacious and tastefully decorated, with very comfortable beds and large, well-appointed bathrooms. Thoughtful details abound, from the abundance of thick towels to the beautifully scented soaps. Rarely have I encountered such genuinely friendly and service-minded staff. Everyone went above and beyond to assist with all our inquiries—from tracking down a post office (no easy task in Colombia!) to arranging a late check-out. The food and drinks at Casa Caroline are outstanding. Ingredients are locally sourced, healthy, and thoughtfully prepared, resulting in truly memorable and well-balanced flavors. I hope we have the chance to come back one day!
I have tried to come up with one aspect I didn't like, but did not succeed ;-)
Breakfast was a very healthy option, I had never had that type of breakfast before.
Todo, una linda experiencia con atención maravillosa
The hotel is undeniably beautiful, with a stunning courtyard and rooftop that are true highlights. The room was well equipped, with a good TV, a very useful handheld steamer, and excellent storage — including a spacious locker suitable for laptops, cameras, and valuables. The bathrobes and slippers were also gorgeous and a lovely touch.
We also really appreciated the help when we accidentally left a wallet behind — the team organised delivery to our next hotel in a different town, which was greatly appreciated.
The hotel is still quite new and a few practical changes would quickly and significantly improve the guest experience.
If travelling with elderly guests, note that access to downstairs rooms is narrow and precarious. The shower floors are slippery and lack grab rails, which is a safety concern. A bent rug in the room caused a fall, though staff did remove it promptly once mentioned.
There are also privacy and layout issues: a shared area directly outside our bedroom was allowed to be booked as a business meeting space, with a toilet next to the room. This led to unexpected noise in the morning and felt more like an office area than a guest corridor — meetings should be properly enclosed.
Downstairs rooms face the street, with a dark external screen added for separation, meaning curtains stay closed and windows can’t be opened without noise.
Comfort could be improved: bedding felt overly layered and slippery, and better pillow options (firmer or foam) would help.
Service was mixed. Reception staff were kind, but English is very limited. Even in Spanish, breakfast service lacked basic greetings, explanations, and menu knowledge, suggesting more training is needed. Communication is very difficult for non-Spanish speakers.
Food and drink availability was inconsistent, with many items regularly unavailable. The dual QR-code menu system was also awkward; physical menus would be much more
Finally, staff had no real recommendations for restaurants, tours, or activities — when asked, they simply googled options. A small, well-curated guide with a few trusted restaurants and tours would add real value.
Kahvaltı gayet güzel çeşit bol, otelin konumu kale içinin en güzel konumu, otelin ambiansı gayet iyi
Bazı kurallar konusunda” çok katılar esnek olmak konusunda sıkıntıları var.
I loved the atmosphere of this place, it genuinely feels like a peaceful oasis in Cartagena. The staff were exceptionally friendly and helpful, always finding a way to make things easy. Breakfast was fresh and healthy, and I appreciated the flexibility of choosing where to enjoy it. They really take great care of you. I also enjoyed the massage, yoga, and tai chi classes, which made the stay feel like a complete wellness experience.
There appear to be several hotels or Airbnbs operating within the same property, which creates a slightly confusing dynamic around which areas each guest can use. This wasn’t explained during check-in, so it took a bit of time to understand how everything worked.
Aseo y presentación
The hotel is beautiful and comfortable. Great air conditioning which was fantastic after a long day of walking around in the heat in Cartagena.
Staff were very attentive and friendly.
The breakfast was healthy. Pool is small but clean and perfect for a quick dip.
At the end of the stay I was presented with an invoice which included a large tip (which was optional). It would have been good to know beforehand that this would be on my bill as I had a very rude shock as I am not from a tipping culture, particularly given this hotel is not cheap. I had already tipped the staff that have assisted me in cash so I declined to pay the optional tip on the bill.
This hotel in the heart of Cartagena was everything we dreamed of. The energy of this beautiful place – the oldest building in the city – is truly incomparable. Every member of the staff, from reception to the bar to housekeeping, was exceptionally kind and welcoming.
The food and the coffee were absolutely delicious – some of the best we had during our entire stay in Colombia (you must try the seafood rice!). The rooms were spotless and equipped with everything we needed.
Thank you for everything. We can’t wait to come back!
The room was nicely decorated and spacious. The breakfast was nice.
The staff were unaccommodating in several instances. The level of service in proportion to the price paid was not satisfactory. Very little effort was made to make us feel comfortable. When we arrived early and asked to take a shower, we were told we would have to book a massage first (per person). The "welcome drinks" were charged to us and we had to argue (an uphill battle) that the service person told us they were complimentary. The room was booked for 3 people, and yet the towels and toiletries were arranged for 2. When we gave some of this feedback real time, we were met by some of the staff more coldly throughout our stay. Booking the presidential suite we expected better service.
The location and the look of some of the parts of the hotel
We booked the suite which was located near the pool and next to the service door for employees which made the location of the room extremely busy and noisy. We could constantly hear people coming and going and it was so close that sometimes you could feel almost as if they were coming inside the house.
Also for such a hotel you would hope for better service, on the first night they had an event going on on another side of the hotel and because of that they weren’t able to give us room service. Not to speak about the fact that some other members of the staff although trying their best, didn’t really seem experience enough.
En general todo de acuerdo a las expectativas de un hotel boutique.
No hubo nada que me disgustara.
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