Hotel Los Cristales

Hotels
8.3 (777 reviews)
Carrera 14 No. 11-20 A media cuadra del Parque Principal, por la vía que conduce a los termales de Santa Rosa de Cabal. , Santa Rosa de Cabal , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Safety deposit box
Tour desk
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Cleaning issues
Breakfast delays

Categories

Cleanliness
7.05
There were mentions of moisture and cleaning issues in the reviews.
Service
9.05
The majority of reviews highlighted excellent service and staff friendliness.
Location
9.05
Many reviews praised the central location, making it a significant positive aspect.
Room Quality
8.05
Rooms were generally described as comfortable, with a note on some needing better ventilation.
Amenities
8.05
The amenities were mentioned positively, though some guests pointed out the lack of an elevator.
Value for Money
8.55
Value for money was generally perceived well, with some suggesting improvements.
Food and Beverage
8.05
The breakfast was appreciated, but there were comments about limited options and slow service.
Overall Experience
8.55
Overall sentiment was positive, with several guests expressing enjoyment of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:40

Property Description

Modern Accommodation
Hotel Los Cristales in Santa Rosa de Cabal offers contemporary rooms with free WiFi, room service, and a 24-hour front desk for your convenience.

Convenient Amenities
Enjoy the shared lounge, free private parking, on-site restaurant, and bar during your stay at this 3-star hotel near Ukumari Zoo.

Nearby Attractions
Explore Pereira's Bolivar Square and Founders Monument, both just a short distance away from the non-smoking property.

Experience comfort and convenience at Hotel Los Cristales. Book your stay now for a memorable trip to Santa Rosa de Cabal!

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 777 reviews
Cleanliness: 7.05
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.55
M
Maxime • solo_traveller • ca
7
Stay right in the center
Pros:

Great location right in the center.
The included breakfast was good.

Cons:

The plastic pillow were not comfortable at all. There was a second set but were slightly better.

2026-03-07 • via Nuitee
O
Oscar • couple • co
9
2026-03-06 • via Nuitee
U
Uscategui • couple • co
10
Pros:

Muy bonitas las instalaciones y el personal muy amable

2026-03-01 • via Nuitee
S
Stephan • solo_traveller • ch
9
2026-02-11 • via Nuitee
Y
Yeferson • family_with_children • co
10
2026-02-09 • via Nuitee
A
Andres Federico • family_with_children • nl
6
2026-01-22 • via Nuitee
M
MARIANO • family_with_children • es
9
Pros:

Amabilidad del personal

Cons:

Falta ascensor

2026-01-20 • via Nuitee
A
alexandra • couple • co
10
2026-01-19 • via Nuitee
Y
Yolanda • family_with_children • co
9
TRRANQUILIDAD, COMODIDAD Y BUENA ATENCION
Pros:

LA ATENCIÓN DEL PERSONAL. EXCELENTE.

Cons:

EN LA COCINA UNA NIÑA ME ATENCIÓ Y NO ME GUSTÓ LA FORMA EN QUEME DIJO QUE NO PODÍA ENTRARA A LA COCINA, DEBERÍA HABER SIDO MAS CORTÉS, YO SOLO IBA A PEDIR UNA TAZA PARA ENFRIAR EL CHOCOLATE DE MI NIETA. DEBERÍA SER MAS AMABLE, MENOS TOSCA.

2026-01-19 • via Nuitee
D
Daniela • family_with_children • cl
10
Muy buena experiencia
Pros:

Excelente servicio del personal , muy atento y dispuesto a ayudar en lo que uno necesite. El restaurant 10/10.

2026-01-17 • via Nuitee
K
Karen • couple • cl
6
Pros:

Ubicación y excelente trato por parte del personal

Cons:

Se averió el calefont y no tuvimos agua caliente en dos días. Además, se salía el agua del baño y eso generó que quedara todo mojado.

2026-01-15 • via Nuitee
J
Juan Camilo • couple • co
10
2026-01-14 • via Nuitee
S
Sergio • couple • co
9
Pros:

Muy cerca al centro de la ciudad, todo muy accesible, excelente atención del personal en todo momento

2026-01-13 • via Nuitee
N
Nelly • family_with_children • us
4
comfortable rooms, cleans but poor service from the staff
Pros:

the breakfast is really good, and the people at the restaurant were friendly and the service was very fast

Cons:

I made reservation for 5 rooms, but the person charged me for person and also changed the rental price twice, the last time without informing me before I arrived at the hotel in addition, the rooms do not have towels; they only be available the following morning when I speak to the cleaning staff.

2026-01-12 • via Nuitee
V
valeria • family_with_children • co
8
Pros:

Buena localización

Cons:

Habitaciones un poco pequeñas

2026-01-12 • via Nuitee
P
Patricia • family_with_children • co
10
Pros:

Ubicación, atención del personal

2026-01-10 • via Nuitee
G
Gabriel • extended_group • co
10
2026-01-08 • via Nuitee
P
Paola • family_with_children • mt
9
Buen servicio
Pros:

La Ubicación

2026-01-07 • via Nuitee
A
Amgt.54 • family_with_children • co
4
Muy ruidoso
Pros:

El hotel está muy cerca del parque, además el personal es muy amable

Cons:

La habitación que nos asignaron estaba muy cerca de la recepción, y decidieron hacer fiesta toda la noche, lo que no nos permitió descansar. No lo recomiendo en fechas festivas como el 31 de diciembre

2026-01-07 • via Nuitee
A
Angelica • couple • co
10
2026-01-06 • via Nuitee