Hotel Los Cristales

Hotels
8.3 (789 reviews)
Carrera 14 No. 11-20 A media cuadra del Parque Principal, por la vía que conduce a los termales de Santa Rosa de Cabal. , Santa Rosa de Cabal , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Safety deposit box
Tour desk
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Cleaning issues
Breakfast delays

Categories

Cleanliness
7.05
There were mentions of moisture and cleaning issues in the reviews.
Service
9.05
The majority of reviews highlighted excellent service and staff friendliness.
Location
9.05
Many reviews praised the central location, making it a significant positive aspect.
Room Quality
8.05
Rooms were generally described as comfortable, with a note on some needing better ventilation.
Amenities
8.05
The amenities were mentioned positively, though some guests pointed out the lack of an elevator.
Value for Money
8.55
Value for money was generally perceived well, with some suggesting improvements.
Food and Beverage
8.05
The breakfast was appreciated, but there were comments about limited options and slow service.
Overall Experience
8.55
Overall sentiment was positive, with several guests expressing enjoyment of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:40

Property Description

Modern Accommodation
Hotel Los Cristales in Santa Rosa de Cabal offers contemporary rooms with free WiFi, room service, and a 24-hour front desk for your convenience.

Convenient Amenities
Enjoy the shared lounge, free private parking, on-site restaurant, and bar during your stay at this 3-star hotel near Ukumari Zoo.

Nearby Attractions
Explore Pereira's Bolivar Square and Founders Monument, both just a short distance away from the non-smoking property.

Experience comfort and convenience at Hotel Los Cristales. Book your stay now for a memorable trip to Santa Rosa de Cabal!

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 789 reviews
Cleanliness: 7.05
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.55
C
Carlos Mario • family_with_children • co
10
Pros:

La atención

Cons:

No puedo quejarme

2026-04-03 • via Nuitee
J
jorge • solo_traveller • co
8
2026-04-01 • via Nuitee
J
Jonathan • family_with_children • co
6
2026-03-31 • via Nuitee
J
Jhon Jairo • family_with_children • co
10
Pros:

La atención del personal

2026-03-30 • via Nuitee
C
carolina cataño • family_with_children • co
6
Habitación superior con tv dañado
Pros:

Muy buena ubicación

Cons:

La habitación superior tiene un costo adicional por tener un televisor mas grande, y mejor baño. Pero el televisor está dañado. No tiene sentido ofrecer así ese mayor costo

2026-03-25 • via Nuitee
R
Rojas • family_with_children • co
5
Pros:

La atención y son de parqueo

Cons:

Las habitaciones son calurosas
La presión del agua caliente pésima
Y en el primer piso se escucha demasiada bulla desde la recepción a la madrugada

2026-03-24 • via Nuitee
D
Daniela • family_with_children • co
10
2026-03-24 • via Nuitee
P
PAULINA • family_with_children • es
8
Pros:

La ubicación, la amabilidad del personal

Cons:

Las habitaciones no tienen ventanas al exterior.
Se oye todo el ruido de la recepción y de los huéspedes

2026-03-23 • via Nuitee
J
Jessica • family_with_children • co
10
Pros:

La ubicación excelente.

2026-03-23 • via Nuitee
M
Maxime • solo_traveller • ca
7
Stay right in the center
Pros:

Great location right in the center.
The included breakfast was good.

Cons:

The plastic pillow were not comfortable at all. There was a second set but were slightly better.

2026-03-07 • via Nuitee
O
Oscar • couple • co
9
2026-03-06 • via Nuitee
U
Uscategui • couple • co
10
Pros:

Muy bonitas las instalaciones y el personal muy amable

2026-03-01 • via Nuitee
S
Stephan • solo_traveller • ch
9
2026-02-11 • via Nuitee
Y
Yeferson • family_with_children • co
10
2026-02-09 • via Nuitee
A
Andres Federico • family_with_children • nl
6
2026-01-22 • via Nuitee
M
MARIANO • family_with_children • es
9
Pros:

Amabilidad del personal

Cons:

Falta ascensor

2026-01-20 • via Nuitee
Y
Yolanda • family_with_children • co
9
TRRANQUILIDAD, COMODIDAD Y BUENA ATENCION
Pros:

LA ATENCIÓN DEL PERSONAL. EXCELENTE.

Cons:

EN LA COCINA UNA NIÑA ME ATENCIÓ Y NO ME GUSTÓ LA FORMA EN QUEME DIJO QUE NO PODÍA ENTRARA A LA COCINA, DEBERÍA HABER SIDO MAS CORTÉS, YO SOLO IBA A PEDIR UNA TAZA PARA ENFRIAR EL CHOCOLATE DE MI NIETA. DEBERÍA SER MAS AMABLE, MENOS TOSCA.

2026-01-19 • via Nuitee
A
alexandra • couple • co
10
2026-01-19 • via Nuitee
D
Daniela • family_with_children • cl
10
Muy buena experiencia
Pros:

Excelente servicio del personal , muy atento y dispuesto a ayudar en lo que uno necesite. El restaurant 10/10.

2026-01-17 • via Nuitee
K
Karen • couple • cl
6
Pros:

Ubicación y excelente trato por parte del personal

Cons:

Se averió el calefont y no tuvimos agua caliente en dos días. Además, se salía el agua del baño y eso generó que quedara todo mojado.

2026-01-15 • via Nuitee