Hotel Cleopatra Pyramids View

O box do chuveiro não fechava direito e a água ficava vazando pro chão do banheiro e virava uma piscina, o que incomodou um pouco pois não teve limpeza nos 3 dias q fique lá.

I booked 1 month ago.I went to the hotel and they told me that I cancelled my booking. Then they transferred me to another hotel maybe owned by them.The second hotel was lower quality. Good for an 80's installation but it seemed to be falling apart. It looked like it was abandoned. Crumbling walls, damp everywhere. I came to Cairo for a specific job and I thought it wasn't worth the trouble to bother more because it would be pointless.I left in the morning and came back in the evening. I stayed 4 nights, no one came to change the sheets or clean. While I had a credit of 10 dollars a day from booking, one evening I wanted to drink a coffee on the terrace. I finished my coffee and started to leave. A worker, one of the many minors who worked there, urgently asked me to pay. I told him that I had a credit of 10 dollars and finally, because I had an appointment, I suggested that he charge the room and talk to someone in charge in the morning. He almost blocked my exit from the place with his body. After about 10 minutes and after talking to someone in charge, he allowed me to leave. In the morning, the receptionist apologized but they had already ruined my mood.They offered to sell activities, visits and excursions which I refused as well as buying souvenir perfumes and papyrus. The hotel lobby especially in the morning hours was a mess. The best of all was the morning of my departure. My driver came at 06.00. I had gone down to the lobby 15 minutes earlier. It was dark everywhere and the door was locked. I called for someone to open but no answer. I turned on the lights to check if someone was sleeping behind the 2 doors, which were actually toilets. Finally the receptionist was sleeping on a chair, having thrown a jacket over his face. I thought someone had just put the jacket there but I realized it was the evening employee who was just sleeping.

La ubicación es realmente fantástica, nada que decir en ese aspecto. Sin embargo, varios puntos de la experiencia no coincidieron con lo que ofrecía la reserva en Booking. Al reservar, se indicaba que el hotel incluía traslados desde y hacia el aeropuerto, además de un bono de 10 dólares para consumo interno. Al contactarlos para proporcionar los datos de mi vuelo, me informaron que el servicio de traslado no estaba disponible y que debía pagar 25 dólares adicionales para que ellos coordinaran uno.

Al llegar al hotel de madrugada (horario que ya había avisado previamente), me encontré con que un niño de no más de 15 años estaba trabajando en recepción. Mediante traductor me indicó que mi habitación no estaba disponible y que debía caminar a otro hotel cercano que ellos manejan. Dada la hora, cerca de las 5 a.m. acepté, aunque el otro hotel no tenía la vista que yo había pagado. Recién al día siguiente me entregaron la habitación correcta.

El bono de 10 dólares nunca existió y, al solicitar el traslado de vuelta al aeropuerto, nuevamente el mismo niño aseguró que lo coordinaría. Terminé esperando más de una hora después del horario en que debía salir y el taxi nunca llegó, por lo que finalmente tuve que buscar transporte por mi cuenta en la calle para no perder mi vuelo.

La ubicación es excelente, pero la gestión y cumplimiento de lo prometido dejó mucho que desear

Nothing negative, this area is still developing, so plan accordingly.

房间卫生一般，被套起球严重

Totalmente delusa dall'esperienza e dal loro comportamento. Arrivati alla reception ci hanno condotti in un altro hotel, senza grandi spiegazioni ma raccontandoci che loro avevano anche altre strutture. Arrivati nella seconda struttura che ovviamente era un altro hotel, con un altro nome!, ci hanno assegnato una stanza completamente diversa!! ovviamente questa non aveva la vista per la quale avevamo prenotato e pagato!! Lo trovo un bel inganno!
Booking dovrebbe fare più attenzione a queste pratiche poco corrette!
La struttura dove abbiamo dormito si trova su booking con un altro nome pertanto non posso lasciare una recensione personalmente a loro che diversamente sono stati molto gentili.

Absolutely nothing ❤️❤️❤️

Need to keep a little more clean. Floor and furniture was in dust

The only negative things are outside of the hotels control, the noise from barking dogs at night making sleep difficult, and occasional power outages in the area.

the offer said, including airport transfer, which I had to pay (twice the Uber rate). However, the driver was such a great and service minded person. I arrived 9 p.m. and my room was not ready. Can happen but should not. Again however, the team at the reception has been extremely friendly. WLAN did not work next morning.

Apart from the room which was very nice and with perfect view everything else was a permanent stress and misunderstanding.
It was 2 night (1 full day) stay. We booked the tours with the hotel. Firstly, in the middle of the night (much after midnight) the hotel called us saying that the tour price is doubled, even though the price was agreed in written form. It was sleepless night before the morning tour.
We had no choice and decided to go for it. In the morning we were waiting for the tour guide who was 1 hour late. When we were asking the hotel where is the guide they were explaining that in the bank right next to the hotel but after half an hour they put as into the taxi to wait another half an hour on a highway outside the town so apparently guide was not in the bank. After 5.5h of a full day tour the guide told us that this is the end even though we did not visit all the agreed places (agreed in written form). After argue he finally tried to take us to the remaining spot (Dahshur pyramid). But he and the driver lost the way and did not make it on time.
Their feedback was that it is all our fault because we were not keeping the time or reminding them what we want to visit (I am not Local person so how they expect from a tourist to tell them what time they close).
It happens but what was the worst was that everything happened in unpleasant and claiming atmosphere. We would not miss the last spot if the guide was not delayed by 1h, did not make us spend 1h in local shop to buy very expensive things which we do not need, would not miss the way to Dahshur (it was experienced guide and cousin of the hotel manager , this pyramid is one of nearest top highlits). And it was in the atmosphere of constant repeating that it is our fault that he was late, our fault that it is so late, our fault that he took us somewhere else. Generally all our fault.