Hotel Princesa Parc Excellence

Hotels
8.6 (175 reviews)
Carretera General , Arinsal , ad

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and well-maintained rooms
Friendly staff
Cons:
Food quality issues
Service inconsistencies in some areas

Categories

Cleanliness
9.03
Specific sentiment from text suggests rooms were very clean and well-maintained.
Service
8.8
Most reviews reflected kindness of the staff, with some exceptions noted.
Location
8.94
Positive remarks about the hotel's location, providing excellent access.
Room Quality
8.69
Rooms described as beautiful and comfortable.
Amenities
8.52
Positive mention of spa and restaurant amenities but room for improvement noted.
Value for Money
8.28
Concerns about pricing relative to the quality of food and some services.
Food and Beverage
7.93
Notable complaints about breakfast and buffet food quality, impacting overall perception.
Overall Experience
8.6
General sentiment is largely positive with some criticisms, leading to a balanced view.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:25

Property Description

Luxurious Spa and Wellness Area
Indulge in relaxation at our spa and wellness area featuring a sauna, hammam, and hot tub. Unwind after a day of skiing or hiking in the beautiful mountains of Arinsal.

Entertainment and Dining Options
Enjoy a drink at our bar, savor delicious meals at the restaurant, or have a fun time at the bowling alley. There's something for everyone to enjoy without leaving the hotel premises.

Scenic Location and Outdoor Activities
Located just minutes away from Arinsal Ski Lift, our hotel is the perfect base for exploring Comunal de les Valls Nature Reserve and Andorra la Vella. Join our guided hiking walks in the summer for a memorable outdoor experience.

Experience luxury and comfort at Hotel Princesa Parc Excellence. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
The property will be undergoing renovations from 2026-04-07 until 2026-07-10. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 175 reviews
Cleanliness: 9.03
Service: 8.8
Location: 8.94
Room Quality: 8.69
Amenities: 8.52
Value for Money: 8.28
Food and Beverage: 7.93
Overall Experience: 8.6
I
Ivo Gama • solo_traveller • pt
10
Pros:

Excelente quarto e hotel.

Cons:

Nada.a destacar

2026-04-10 • via Nuitee
C
Charles • family_with_children • fr
9
personnel à l'écoute , belles prestations un séjour très agréable que nous renouvellerons !
Pros:

nous avons coché la plupart de cases satisfaction le personnel très pro, la demi pension est top le spa permet de se relaxer après le ski

Cons:

la salle de bain n'est pas à la hauteur du standing de l hotel baignoire à jets fatiguée pas pratique pour prendre une douche

2026-04-08 • via Nuitee
B
Beatriz Rubio • family_with_children • es
9
Estancia familiar muy agradable
Pros:

Estancia muy agradable. Habitación amplia. Buen colchón. Tranquilo. Entorno muy bonito. Ideal para esquiadores.

2026-04-05 • via Nuitee
R
renatavsilva • family_with_children • pt
9
2026-04-05 • via Nuitee
N
Nuria • family_with_children • es
9
2026-04-04 • via Nuitee
J
JOSE LUIS • family_with_children • es
10
2026-04-02 • via Nuitee
R
Rasa • couple • es
10
Pros:

Personal muy amable y atento. habitaciones amplias y muy limpias. Spa perfecto para disfrutar en familia.

2026-03-31 • via Nuitee
J
justine • couple • fr
4
Je ne reviendrai plus
Pros:

Il y a cinq ans, cet établissement était tout simplement exceptionnel. Le service était irréprochable, les chambres magnifiques et d’une propreté exemplaire. La salle de sport était immense et parfaitement équipée, et le spa avec une heure offerte apportait une véritable valeur ajoutée au séjour. Le petit-déjeuner buffet était également de très bonne qualité.

Malheureusement, tout cela n’est aujourd’hui plus qu’un souvenir.

Le spa n’est plus offert, la grande salle de sport a disparu, et l’ensemble de l’établissement semble s’être fortement dégradé. La suite avec jacuzzi est dans un état catastrophique : équipements abîmés, manque d’entretien, et surtout une propreté largement insuffisante. Pour un hôtel 5 étoiles, c’est tout simplement inacceptable.

Le petit-déjeuner n’est plus à la hauteur non plus, et le restaurant gastronomique n’a rien d’exceptionnel il s’apparente davantage à un simple bistrot.

Le séjour a été particulièrement désagréable, notamment à cause du bruit. L’hôtel a été fortement orienté vers une clientèle familiale, avec de nombreuses installations pour enfants. Résultat : cris, agitation constante, notamment autour des espaces proches du spa, ce qui rend l’expérience très peu reposante.

C’est une véritable déception pour un établissement qui, autrefois, incarnait le luxe et l’excellence.

Cons:

Il y a cinq ans, cet établissement était tout simplement exceptionnel. Le service était irréprochable, les chambres magnifiques et d’une propreté exemplaire. La salle de sport était immense et parfaitement équipée, et le spa avec une heure offerte apportait une véritable valeur ajoutée au séjour. Le petit-déjeuner buffet était également de très bonne qualité.

Malheureusement, tout cela n’est aujourd’hui plus qu’un souvenir.

Le spa n’est plus offert, la grande salle de sport a disparu, et l’ensemble de l’établissement semble s’être fortement dégradé. La suite avec jacuzzi est dans un état catastrophique : équipements abîmés, manque d’entretien, et surtout une propreté largement insuffisante. Pour un hôtel 5 étoiles, c’est tout simplement inacceptable.

Le petit-déjeuner n’est plus à la hauteur non plus, et le restaurant gastronomique n’a rien d’exceptionnel il s’apparente davantage à un simple bistrot.

Le séjour a été particulièrement désagréable, notamment à cause du bruit. L’hôtel a été fortement orienté vers une clientèle familiale, avec de nombreuses installations pour enfants. Résultat : cris, agitation constante, notamment autour des espaces proches du spa, ce qui rend l’expérience très peu reposante.

C’est une véritable déception pour un établissement qui, autrefois, incarnait le luxe et l’excellence.

2026-03-30 • via Nuitee
L
Laia • couple • es
9
2026-03-30 • via Nuitee
L
Lorraine • couple • gb
5
2026-03-07 • via Nuitee
S
Susan • extended_group • gb
8
Very relaxed and well looked after.
Pros:

It is very smart and clean and the staff are excellent. The food in the à la cart restaurant is excellent.

Cons:

I asked twice before arriving for a twin room and was given a double room, instead of being moved to twin room, they just separated the beds which made the room quite small.

2026-03-05 • via Nuitee
J
Jack • family_with_children • gb
9
Excellent staff in a prime location!
Pros:

The hotel and room were exceptionally clean. Reception staff were helpful and attentive, particularly the night receptionist who promptly contacted and sourced an alternative company after a private transfer was cancelled. The Louis restaurant was excellent with exceptional staff and food. The atmosphere set the tone for the rest of the day. The bar prices were very reasonable and we would certainly stay again (for a 3rd time!)

Cons:

For a five-star hotel, I was disappointed by the dated appearance of our room. It was not in the same standard as our friends’ room who had paid less to stay in the four-star hotel. This was particularly disappointing given that we paid £2000 for a week’s stay. Furthermore, the absence of an iron in the room was a significant inconvenience. When I requested one, I was instructed to collect it from reception. However, I was then informed that a 35 euro deposit was required. This was unexpected as I had not been advised of this requirement and had not brought cash. I would have expected a five-star hotel to provide this facility for free to its guests.

2026-03-02 • via Nuitee
I
Iovita • family_with_children • es
10
Locație fantastică personal amabil
Pros:

Ca de obicei tot bine , personalul amabil mereu gata să te ajute foarte bine

Cons:

Este pentru prima dată cind spun ca nu a fost camera curată și din mobila lasă de dorit era prea veche , dar sper cind mai venim sa nu mai avem acest subiect

2026-02-12 • via Nuitee
D
delfina • extended_group • es
10
2026-02-09 • via Nuitee
E
Elisabeth • family_with_children • fr
9
Pros:

La décoration de l'établissement est somptueuse

2026-01-30 • via Nuitee
G
Geordely • family_with_children • es
9
Pros:

Me.encantó la habitación familiar , muy cómoda con doble baño, espectacular parabir en familia la.comida y atención

Cons:

No tengo nada que decir

2026-01-25 • via Nuitee
G
Gustavo • solo_traveller • br
9
2026-01-20 • via Nuitee
M
Marta • couple • es
10
2026-01-20 • via Nuitee
C
christophe • solo_traveller • fr
8
2026-01-19 • via Nuitee
C
Clement • extended_group • fr
10
2026-01-19 • via Nuitee