Imperial Hotel Tenby

Hotels
8.4 (932 reviews)
The Parragon , Tenby , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
Golf course
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Lift issues
Parking fee

Categories

Cleanliness
8.09
Very clean as mentioned in several reviews but some noise complaints affecting sleep quality.
Service
9.06
Staff were friendly and helpful, and some guests received special treatment for occasions.
Location
9.1
Fantastic location with great views and accessibility to town.
Room Quality
8.25
Rooms are generally lovely, but some were a bit small or had issues like noise from air conditioning.
Amenities
8.48
Good variety of amenities, though some issues with the lift were noted.
Value for Money
8.04
Some complaints about additional charges like parking and breakfast not included.
Food and Beverage
7.59
Good breakfast and food but specific negative feedback on Christmas lunch quality.
Overall Experience
8.56
Overall an enjoyable stay with significant positive experiences despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:31

Property Description

Stunning Cliff Top Location
Experience breathtaking views of Carmarthen Bay and the Pembrokshire coastline from our hotel perched on a cliff top. Front facing rooms offer panoramic sea views, perfect for a relaxing getaway.

Dining with a View
Enjoy delicious meals and breakfast in our restaurant while soaking in magnificent views along the beach. Our patio terrace and bar provide the perfect spots to unwind and enjoy a drink with friends or family.

Historic Charm and Modern Comfort
Set within the old stone walls of the town, our hotel blends historic charm with modern amenities. With en suite rooms equipped with TV, tea/coffee facilities, and free Wi-Fi, your comfort is our priority.

Book now to experience the perfect blend of history, comfort, and stunning views at the Imperial Hotel.

Important information:

Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.

When booking 5 rooms or more, different terms and conditions will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.4
Based on 932 reviews
Cleanliness: 8.09
Service: 9.06
Location: 9.1
Room Quality: 8.25
Amenities: 8.48
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
A
Ann couple gb
5
Disappointing
Pros:

Location

Cons:

The evening meal on arrival wasn’t great after a 6.5 hour journey that should have taken 3 hours. Chef seemed to love deep fried food which wasn’t to our taste.
The room was not as described on booking.com. Very small & not like the picture. No fridge as in picture. Not the superior room that we paid more for.
Dirty windows all over hotel.

2026-08-29 via Nuitee
C
Christian family_with_children gb
10
We would definitely return. The hotel was a great place to return to and from excursions.
Pros:

The location was superb and exactly what we were after. The twin room was large and ideal for two grownup siblings.

2026-08-28 via Nuitee
M
Marilynne couple gb
9
A lovely short break. Booked last minute so did not get a sea view room. Will book in advance next time.
Pros:

The location is excellent. The hotel has undergone a really good refurbishment and it is dog friendly.

Cons:

Nothing. All good.

2026-08-28 via Nuitee
A
anthony extended_group gb
8
2026-08-28 via Nuitee
R
Roy extended_group dk
6
Nice and pleasant.
Pros:

View was great

Cons:

QR codes for drinks and staff insisting they be used. Older people struggling to work them out
Room cleaning before 10 and would not return after we left

2026-08-28 via Nuitee
R
Richard solo_traveller gb
8
2026-08-27 via Nuitee
C
Christopher solo_traveller gb
7
2026-08-27 via Nuitee
G
Gemma couple gb
10
Staff were extremely friendly and helpful.
Pros:

Beautiful room with stunning views.

Cons:

Nothing

2026-08-27 via Nuitee
W
William couple gb
8
Had a lovely time staff was lovely and helpful 👍
Pros:

Location , sea view from terrace

Cons:

The bin waste wasn’t empty ,one towel between us ,

2026-08-26 via Nuitee
A
Alina couple gb
10
All was good
Pros:

Great location

Cons:

Nothing

2026-08-26 via Nuitee
T
Terry extended_group au
6
Very expensive
Pros:

Location
Good aircon

Cons:

Number of stairs to access room with heavy cases.
Quite small room.
No refrigerator
Very poor elevator

2026-08-26 via Nuitee
J
Julie couple gb
10
Eye good breakfast. Close to everything. Comfy room.
Pros:

Everything. Lively comfortable room. Close to all the restaurants bars and the harbour and beaches. Lovely view from our room.

Cons:

Nothing

2026-08-25 via Nuitee
A
Anthony couple gb
8
2026-08-25 via Nuitee
M
Melanie couple gb
10
Stunning views, friendly staff and ideal location.
Pros:

Friendly, amazing location! Stunning views.

Cons:

It’s a walk to the car park, but totally worth it!

2026-08-24 via Nuitee
A
Andrew couple gb
8
Nice but pricey
Pros:

Good location right on the sea front. A few minutes walk from the main st but far enough away to feel quiet. Nice views overlooking the sea. Comfy rooms, nicely decorated.

Cons:

Expensive for what you get, even in high season. Outdoor patio was a little sad and unkept looking which is unfortunate given the amazing location. Very small portion of eggs and salmon for breakfast which was not. Included in the room rate.

2026-08-24 via Nuitee
C
Chay couple gb
10
2026-08-24 via Nuitee
A
Alison couple gb
8
Would absolutely return, location fab - breakfast I felt could be improved
Pros:

The staff were very friendly and helpful. Our room was on the 1st/2nd floor with a sea view we paid for which was lovely. We had a big bay window with two chairs which overlooked the patio and the beach. The air con worked well and we were provided with water daily and tea and coffee
Modern bathroom with shower

Cons:

The breakfast could be improved with choice, location of coffee machine (up a corner) and some days the quality of cooked breakfast was better than others. For the money paid I thought it could be better.
Within the bathroom the floor had two cracked tiles which moved which I reported to reception
At times unmanned bar led to slow service.
Patio very busy on Saturday which was nice but music for me personally was too loud

2026-08-23 via Nuitee
R
Remy couple ch
10
War sehr schön. Wir würden wieder kommen.
Pros:

Perfekte Lage direkt am Strand und absolut zentral. Zimmer zwar nicht topmodern, aber gut in Schuss. Gutes Frühstück, schöne Terrasse direkt über der Bucht. Sehr Freundliches Personal.

Cons:

Der Lift ist recht zickig und gibt schnell an überladen zu sein, obwohl er eigentlich gut funktionieren würde.

2026-08-23 via Nuitee
A
Alison couple gb
10
2026-08-23 via Nuitee
G
Giles couple gb
5
Its about being town central - poor food service - do compare others.
Pros:

The rooms have been refurbished. Much better than the past. Beds are not the most comfortable. Our room had air conditioning which is a big plus, your paying for the location this aint the Savoy its on a par with any good local B&B or independent hotel.

Cons:

The food service was utterly rubbish, sorry to be blunt. The restaurant either had no staff or no chefs. Over an hour each morning for breakfast to arrive and when it did it's quite possibly the most rubbish plate of breakfast you will ever get. Honestly the premier inn buffet is a massive win over this. Don't pay for breakfast included go out into the town and get fed properly. This is not just us, all the customers were talking to each other comparing how long they had been sat waiting and then laughing at the food coming out. Dinner not much better.

2026-08-23 via Nuitee